Palmer Dodge Chrysler Jeep Ram - Service Center

Good and bad. I often go to Palmer for my service. Prices seem high, but that's everywhere now. My biggest issue is with the service of simple issue; the windsh I often go to Palmer for my service. Prices seem high, but that's everywhere now. My biggest issue is with the service of simple issue; the windshield washer hose. The hose kept popping out of the nozzle. The first time I went the service area told me to contact their parts department to see if they had the part. I did so and was told to schedule service. Back to the service department and scheduled service. When I arrived for the service they told me that they had to order the part from another dealership and they rescheduled for a week later. A week later they did the repair and after a short while the same issue arose. I went back again and they made the repair a second time. After a couple of months, I had the same issue. I called (irritated at this point) and explained the situation and that i was annoyed and wanted to speak with the service manager. I was transferred to voicemail. I called back again and was able to speak with David Keller. I explained the problem and he had me come in right then. After a short time (about a half hour) they secured the hose to the nozzles via zip ties. Ok if it works fine. So far, so good. 4 trips for a washer fluid hose. I can't imagine if I had a serious or challenging mechanical issue. The people are very nice and do a great job at communicating. David was accommodating and helpful. After the experience, my trust in their abilities is low. More

Did a good job went in for 40000 mile check up was disappointed would not honor tire coupon that said would match any price? disappointed would not honor tire coupon that said would match any price? More

Great spot, Hiram & Team at Palmer always take excellent care of my car and me. care of my car and me. More

Luis is great to deal with, listened and didnt rush me. Got car back on time and they setup Uber ride while they had my car. Got car back on time and they setup Uber ride while they had my car. More

The Customer Service was Excellent. . The representative was very knowledgeable, wait time for vehicle was not long.. . The representative was very knowledgeable, wait time for vehicle was not long.. More

I was working with Richard Kinsey and received very good service. Rich made sure my car was taken care of always works in my budget and doesn't add on items if they are not needed which is appreciated. I service. Rich made sure my car was taken care of always works in my budget and doesn't add on items if they are not needed which is appreciated. I always feel my best interests are a concern at Palmer and I will continue to bring my car there for service. Thank you. More

Rich was able to identify possible cracks in manifold and had me drop off my Ram Rebel and gave me a free rental while they confirmed I had cracks in both driver and passenger side manifold. They were able t had me drop off my Ram Rebel and gave me a free rental while they confirmed I had cracks in both driver and passenger side manifold. They were able to replace both under warranty, so I didn’t pay anything. Rich made sure to schedule this before my warranty expired. Saved me a lot of money. More

Very professional and courteous. Will recommend this service to anyone who owns any Jeep Dodge or Chrysler Will recommend this service to anyone who owns any Jeep Dodge or Chrysler More

Good professional service. Friendly and knowledgeable service advisors. Quick check-in and check out. Welcoming atmosphere Friendly and knowledgeable service advisors. Quick check-in and check out. Welcoming atmosphere More

Outstanding C/S & clean, comfortable, pleasant waiting area w/snacks, water, coffee, WIFI charging stations. Would be nice to offer hot tea, as well. area w/snacks, water, coffee, WIFI charging stations. Would be nice to offer hot tea, as well. More