Palmer Dodge Chrysler Jeep Ram - Service Center

Friendly, knowledgeable service. Polite, knowledgeable and passionate about the Jeep brand. Went above and beyond to fix my issues. Great dealer! Polite, knowledgeable and passionate about the Jeep brand. Went above and beyond to fix my issues. Great dealer! More

Bad in so many ways! Simple oil change, rotation, 23 pt inspection. First attempt - only oil change was performed. David was very responsive and offered to correct it at Simple oil change, rotation, 23 pt inspection. First attempt - only oil change was performed. David was very responsive and offered to correct it at my earliest convenience. 2nd attempt, his staff had no urgency and only perform the tire rotation. I asked the tech about the 23pt inspection, he said he didn't do it, but then changed his story when David asked him and made up some vague results. Failed basic tire rotation - he never checked the tire pressure. (ranged from 67 - 72). Oliver? (the service greeter) was their shining star - went over and above make sure customer was happy. David did everything I would expect a Service Manager to do to make things right...his staff just failed him. More

Very helpful my car run like new now Kimberly was ever helpful if something happens wit my vehicle I’ll bring it back to them wit no problem helpful if something happens wit my vehicle I’ll bring it back to them wit no problem More

Mike was a pleasure to work with. He was patient and educated me on the best model for my family. Thank you for a great experience. He was patient and educated me on the best model for my family. Thank you for a great experience. More

Great experience. Hiram handled all my needs with urgency. Looking forward to my next service experience. Hiram handled all my needs with urgency. Looking forward to my next service experience. More

Great customer experience! Kept me updated through out the servicing of my vehicle. Fast and efficient. Thank you! Kept me updated through out the servicing of my vehicle. Fast and efficient. Thank you! More

Not helpful, you all were the last people to service my vehicle now my vehicle is not running and will you all will not take accountability for the damage done. I would not recommend this dealership to any vehicle now my vehicle is not running and will you all will not take accountability for the damage done. I would not recommend this dealership to anyone wanting service done to there vehicle. More

They told me I should make an appointment for my oil change, so I made an appointment for Saturdat at 11AM. When I got there I was told it would take an hour. I told them I was surprised because an oil change, so I made an appointment for Saturdat at 11AM. When I got there I was told it would take an hour. I told them I was surprised because an oil change does not take an hour and I had an appointment. I was told that when they make an appointment, it is not for a time but for a place in line. Even though I got there at 10:59, they didn't know if they would get to it right away. Fpor that reason they told me it might take as long as an hour. If they are going to make appointments for a time, then they should be planning to honor the appointment. If that is not the plan, they they should be honest about what they are doing. It would work out better for them and their customers. If, for example, they told me I had reserved 14th place in line and that they expected to get to that around 11am, then I would not have expected to be taken at 11. Instead, I might have called around 10 and asked what time it looked like they would be getting to the 14th place in line. That way I could come in close to the time they were ready for me and not waste so much of my time. It would also work out better for the service department. If someone calls about when there place in line is likely to come up and there is an earlier slot that is still open then that customer can come in earlier. The mechanics will spend less time idle and maybe get to go home early some days. More

Hiram is a terrific service representative and provides Great customer service. Helpful parts center team. Great customer service. Helpful parts center team. More

They were quick and efficient. They kept me updated on my vehicles status and the Uber ride to and from the dealership was much appreciated. They kept me updated on my vehicles status and the Uber ride to and from the dealership was much appreciated. More