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Panama City Toyota

Panama City, FL

4.7
2,979 Reviews
Before we tell you about ourselves, let’s start with you. You’re probably looking for a car-buying experience that is easy, convenient, and affordable. So how can we help you accomplish that? How can we minimize the disruption that is required when purchasing or servicing your vehicle? How can we make these activities not just tolerable, but enjoyable? We ask ourselves these questions daily, and while our execution isn’t always perfect, we strive to find answers we think you’ll like. Panama City Toyota is a family-owned company that has operated under substantially the same ownership for over 25 years. We have significant ties to the community, and believe it is our obligation to make Bay County—really the entire Florida Panhandle—a better place to live. Although family has tenure in the community and in the automotive business, the current leadership probably has more experience as an automotive customers than as an automotive operators. Hopefully this causes us to see everything through a “customer lens,” and keeps us from ever forgetting that unfamiliarity can be intimidating. We strive to eliminate that feeling. An early tagline for the dealership was the recognizable phrase, “Where Relationships are Born.” While this may not always be used in the dealership’s current advertising, the sentiment remains. Here, our team recognizes it’s not about us, but instead it’s about you, the customer. You are the main character of the story and we are here simply to guide you into the perfect vehicle to accomplish your goals. In addition to the sale of new and outstanding Toyota vehicles, Panama City Toyota also offers high quality pre-owned vehicles. These include not only Toyota certified used vehicles, but also pre-owned vehicles of many other domestic and foreign brands. Virtually all brands can beserviced inside our award winning service department. An outstanding parts and accessories departments also strives to meet your various needs. We sincerely hope you desire to become and continue to be part of our extended family.
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959 West 15th Street

Panama City, FL

32401

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Showing 2,979 reviews

July 29, 2023

Easiest service ever. Your staff is awesome. Much faster than expected. Super easy process. Very clean dealership. Exactly how many more words do you need? More

by sheila.kelley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Overby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garrett Barker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Carlisle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trey Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Montgomery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Rowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patric Tansey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Cash, Alex Salazar
Jul 29, 2023 -

sheila.kelley responded

Your staff is awesome. Much faster than expected. Super easy process. Very clean dealership.

July 29, 2023

Excellent service and great job. Joseph did good job on my vehicle. Toyota is always the best More

by NATASAFENN17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patric Tansey
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 28, 2023

Had a 10am appointment for brakes and didn’t get car back until 5 pm! More

by lmultimom
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thomas Montgomery
3.0
This rating includes all reviews, with more weight given to recent reviews.
July 28, 2023

Satisfied His kindness care by customer. He do a good job, and I appreciate everything that y'all teach him. More

by garyjunior79
Recommend Dealer
Yes
Employees Worked With
Joseph
Jul 28, 2023 -

garyjunior79 responded

Caring human being, and he take care of his customers and make sure the car is perfect

July 28, 2023

Weston Burns did great job w sales experience. Made it easy. Finance office was quick and worry free as well. More

by zachary10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Weston Burns
July 28, 2023

Chris the manager and jonalsoathan are awesome my last d cruiser needed serious repair they knocked it out the park More

by yodasmama3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnathan , John Gause
July 28, 2023

Quick and friendly service and staff. Exceptional customer service by checking on you and providing updates. More

by DEBORAHLCARTER22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Overby
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 28, 2023

Result for an initial inspection for service was given in a step process rather than ‘And also’ manner. The information should be ‘number one concern we found and then number two followed by details. More

by DOC1928
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Montgomery
3.0
This rating includes all reviews, with more weight given to recent reviews.
July 28, 2023

Sales people were courteous and professional. Definately would recommend the dealership. Experience with service had always been very positive. More

by pdemonch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patric Tansey
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 28, 2023

I made an appointment. Check-in was great, as usual. Service was perfect and fast! More

by Trish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Montgomery
5.0
This rating includes all reviews, with more weight given to recent reviews.
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