Paoli Ford

Excellent "on-the-spot" truck purchase experience We had our previous 2000 model year truck in for inspection and service and found out it was basically DOA, so needed to find something quickly. Since We had our previous 2000 model year truck in for inspection and service and found out it was basically DOA, so needed to find something quickly. Since we were already there at Paoli Ford, we decided to look at what was on their lot, so we went over to the sales department. We were quickly and pleasantly greeted by Jack and we related our situation to him, as well as what we needed in a vehicle (we tow a fishing beat) and that we would most likely be interested in a pre-owned vehicle. Jack quickly assessed our needs and retrieved information on the available vehicle on their lot, capable of meeting them. He collected keys and we started to look at vehicles and took the truck we eventually purchased for a test drive. There was no pressure, and Jack was obviously prepared to spend with us whatever time we needed to assess the vehicles and make a decision. After we decided on a truck to purchase, Jack generated any/all payment options so we could best decide how the financing would get set up. Once that decision was made, all was passed to Wayne for financial processing. This took a bit longer than we expected, but that was because Wayne Eppinger took took the time to shop for a better loan rate than the first selection offered, thus lowering our monthly and overall costs of the vehicle. I have NEVER had a dealership look out for our interests in this fashion once they knew they had a sale on the line...outstanding! All of this was facilitated by Aaron the Sales Manager, who kept his f"finger on the pulse" and touched base with us through the process to insure we knew what was happening. Once all was prepped up and we took possession of the vehicle, there were a few small details that still needed to be completed, but all were noted hopefully the items ordered will arrive in timely fashion and will be taken care of by next week. All in all, this was the most efficient and pleasurable purchase experience I have ever had and even after only having the vehicle a couple of days, feel that were were definitely assisted in making the best decision on this purchase, all in a matter of a few hours from learning our old vehicle was DOA, to driving off the lot in a new (pre-owned) vehicle. I feel feel that I need to mention Doug Souders and the service team here as well. We have received outstanding service on our vehicle (Doug has always been our main contact) for the nine years we have lived in the area. I had often said that if the sales department acts and operates like the service department does, I would want to buy my next vehicle here at Paoli Ford. Well, sales certainly upholds the reputation and caliber that we have come experience from the service area, hands down... Comprehensive, courteous and conscious of our (customers') needs. That is what we have experience over all a Paoli Ford, capped off with our recent sales experience with Jack and the rest of the team, and look forward to making our next purchase through them when it comes time to replace out other vehicle. More

great knowledgeable sales people Bye bye Chevy hello Ford. stopped in to look at a certified used vehicle for my grand daughters first car, was meet by a nice young man by the name of Bye bye Chevy hello Ford. stopped in to look at a certified used vehicle for my grand daughters first car, was meet by a nice young man by the name of Ron. He was terrific he did not just try to sell me a car, he tried to sell me only a vehicle with a 5 star safety rating almost seemed as concerned about my new drivers safety as me . Age is not always wisdom as i was not even aware they had safety ratings lol moving on to financing a even more pleasant experience the first bank came back with what i thought was a awesome rate oh no said the gentleman lets try one more bank and got me a even better rate At my age i have bought many new and used cars but haven't usually had many nice things to say but this time was different More

Excellent My experience with Paoli Ford was excellent. Rick Dabney, the sales consultant, was friendly, helpful, and informative. He made the process of buying My experience with Paoli Ford was excellent. Rick Dabney, the sales consultant, was friendly, helpful, and informative. He made the process of buying a new car easy. I highly recommend Paoli Ford. More

Great price My Son and I started the morning at another dealer looking at a used Mustang. We had an appointment to take it for a test ride after a 20 minute run My Son and I started the morning at another dealer looking at a used Mustang. We had an appointment to take it for a test ride after a 20 minute run around he admitted they did not have it on the lot. My son checked online for same car close by and Paoli Ford popped up. When we arrived we were ment by Rick Dabney. From the start we we treated like royalty From test ride to close of deal Rick and everyone at Paoli Ford helpful and courteous The best thing of dealing with Rick is I never felt pressure to buy,like you get from other salesman Finally the best was I ended up buy a brand new Mustang for the same price for the used one we were looking at More

Excellent Brian and the rest of the Matthew Paoli Ford crew were friendly, knowledgeable and a pleasure to work with to get my new Ford! Thank you Brian! Brian and the rest of the Matthew Paoli Ford crew were friendly, knowledgeable and a pleasure to work with to get my new Ford! Thank you Brian! More

Quick and painless Made my first time car purchase a breeze, very personable. The trip was quick and easy, and I had a great deal on a great car. Made my first time car purchase a breeze, very personable. The trip was quick and easy, and I had a great deal on a great car. More

Effort in finding our vehicle Even through employee changes and a limited supply of vehicles in the are to choose from they were able to obtain the Ford Transit we required. Don Even through employee changes and a limited supply of vehicles in the are to choose from they were able to obtain the Ford Transit we required. Don High and others worked with us all the way. More

Friendly dealer Very personable. Went out of his way to answer questions and speed up the paperwork process. Timely answers to email and phone questions. Thanks Ja Very personable. Went out of his way to answer questions and speed up the paperwork process. Timely answers to email and phone questions. Thanks Jaclk. More

Great hassle-free service When recently shopping for a new Expedition I encountered numerous dealers that quoted a low price to get me into the dealership and then removed ince When recently shopping for a new Expedition I encountered numerous dealers that quoted a low price to get me into the dealership and then removed incentives that added significantly to the final price when nearing a sale. Paoli Ford quickly responded to an online search submission with a vehicle that met my needs and gave me a great price on it that they did not change. The next day I bought the vehicle and the entire team at Paoli Ford made it a quick and hassle-free process from start to end. I highly recommend this dealer. More

Quick and Helpful Service I came in to test drive the Escape. Wayne was quick to help and answered all of my questions. I would definitely use this dealership again in the futu I came in to test drive the Escape. Wayne was quick to help and answered all of my questions. I would definitely use this dealership again in the future and tell my friends to do the same. More