Paragon Acura

very professional sales dept doing whatever it takes to accommodate my sale . very polite and knowledgeable.the salesman was willing to work out all the options i wanted. the sales assistant who explained accommodate my sale . very polite and knowledgeable.the salesman was willing to work out all the options i wanted. the sales assistant who explained all the functions of the car and how to use was extremely helpful her name was wendy deshais . overall my visit to paragon was pleasant and i ended up buying the car and picked it up the next day. More

My experience at Paragon Acura went better than I expected. The salesman Mark Ma is a true professional and I can only hope that any future customers can experience what I did. The moment I set foo expected. The salesman Mark Ma is a true professional and I can only hope that any future customers can experience what I did. The moment I set foot in the door I was met with courtesy, professionalism and respect. I was able to take time and really go over any details & questions I had. The salesperson is on top of his game and is not your typical car salesman. He is not pushy, over the top and impatient. Rather Mark is able to guide with dilligence and patience. I was able to get the vechicle I desired and I am extremely satisfied. The finance mananger Mike Francis is excellent. Overall the experience was delightful and more importantly the car is great. I thank Paragon Acura for displaying true professionalism. The car they sold is great and our family is delighted and excited for our new car. We are looking forward to enjoying the new Acura RDX. More

To whom this may concern, My wife and I canceled our To whom this may concern, My wife and I canceled our plans to go away for the weekend on July 31st, 2009. We both took off from work to buy a car. To whom this may concern, My wife and I canceled our plans to go away for the weekend on July 31st, 2009. We both took off from work to buy a car. We found one we like at Paragon Acura. It was a 2008 Acura TL Type S VIN number 19UUA76528A017285. I set up my insurance, checked my credit, worked out financing. I also cleaned my car to possibly use as a trade in vehicle. I also reviewed this car for hours and checked the Car Fax. Overall a lot of time was spent. So, I called to make sure the car was still there and they called me to confirm an appointment. I went in on July 31st and sat down with a salesperson. He took some information from me and I proceeded to ask before we start lets take the car for a test drive. He tells me he will go check. He comes back and tells me "it was just sold" and instantly said "but we have a white one"! Pure bait and switch tactics! I obviously stormed out of there. He had the audacity to say "come back again"! I had two friends call and see what they would say to them if they asked if the car was available. Paragon Acura told both of my friends that the car is available. They just use the car as bait!! Please do something about these scam artists. Their website says its available. More

overall i had a good review of the dealership buying was easy but follow up was horriable my acura did not come with code for navigation ( card ). i left mult messages and no one got back to me. finally aft easy but follow up was horriable my acura did not come with code for navigation ( card ). i left mult messages and no one got back to me. finally after going in and talking to service dept they pulled my file, and said it was not in their so they would have to pull the unit. to get the numbers for me and it would take an hour, mind u, it took all day to buy the car over 6 hrs, and i called the next day for the codes..so they recomended when i come in for an oil change they would get it for me. i feel as thoe they only care about the sale right now and once ur out the door ur on your own. More

Sam Yip the Sales manager starts the conversation in a approach that makes you believe he wants to help you. But, if he thinks you know too much, he will try to trivialize the conversation. He is an il approach that makes you believe he wants to help you. But, if he thinks you know too much, he will try to trivialize the conversation. He is an ill-bred individual who needs a lecture in customer service. I inquired about prices for a 2009 TL; his reply was to go corroborate with other dealers, and to then return and he will negotiate a price for me. This is the second time I go here and the last. I bought my first Acura from Acura of manhattan and they were very polite and helpful. Don't waste your time with this insignificant dealer ( Paragon of Queens). More