Paragon Acura

Fast quality service Thomas did a great job. Would def come back to him. Very respectful and courteous. Stayed in touch throughout the whole process. Thank you Thomas. Thomas did a great job. Would def come back to him. Very respectful and courteous. Stayed in touch throughout the whole process. Thank you Thomas. More

returning customers This is my 2nd lease purchase with Thomas and I came back because of how great my first lease experience was with him. He's patient, calm, understandi This is my 2nd lease purchase with Thomas and I came back because of how great my first lease experience was with him. He's patient, calm, understanding and offered good advice on my options. He never pushed me hard to add on features that he didn't think I needed and worked with me on pricing and financials. Highly recommended if anyone's looking for a honest and reliable dealer. More

Horrible Experience with Vehicle and Customer Service I made an appointment to test drive a 2017 Certified Pre Owned MDX for today at 10:15. The car was priced really well on the internet, and Paragon had I made an appointment to test drive a 2017 Certified Pre Owned MDX for today at 10:15. The car was priced really well on the internet, and Paragon had such great reviews, so I figured it would be a good experience. I had such confidence that I even had a cashiers check for the purchase price made out to the dealer, ready and waiting to go. Before I arrived, I called several times to confirm the appointment and to ask them that the car be pulled out and waiting for the test drive. I test drove another car there a few weeks ago, and had to wait literally over an hour for them to pull the car out of their lot, as several others were blocking it. They assured me on the phone, over and over, that the car would be ready and waiting. Get there for my appointment today, and of course, the car is not out of the lot, not even close. Strike one. Kelvin, a salesperson who had been texting with me about the car all week, greeted us, and told us he would go get the car. 10 minutes later, a totally different person, Giorgio, told us that Kelvin got busy on something else, and that he would be helping us. This should have been my first clue to leave - what kind of dealership has a salesperson just walk away from you in the middle of a transaction? But, I stayed, and Giorgio said he would be back with the car in five minutes. My husband and I sat at the desk for 30 minutes while Giorgio walked back and forth, getting keys from a lockbox and moving one car at a time. At the 30 minute mark, my husband asked him how much longer he would be. He said, five more minutes. We sat back down. Fifteen minutes later, I'd had enough. I walked out to the lot, where I found Giorgio trying to jump start another car. I told him we couldn't wait and that we were leaving. We left the showroom, but as we were walking out, another salesman ran after us and begged us to stay. We had come a long way, and had gotten a babysitter for the appointment, so we decided to give them one last chance. Five minutes later, we were in the car. I knew it was going to be a bad experience from the minute we sat down. The first thing we noticed was that the windshield had a noticeable chip in it. I asked Giorgio whether if we decided to buy the car, this would be fixed. He said he would check with his manager. As soon as I got into the passenger side, I noticed two large patches of adhesive residue on the console. I asked what this was. Giorgio said it could easily be "detailed out." I wonder why they didn't do that before they decided to show the car to people, especially as a Certified Pre-Owned. We pull out of the lot and I turn the radio on. Half the speakers in the car are non-functional. Giorgio instructs me to try some buttons to fix this, but the speakers are clearly blown. He apologizes. Finally, we're driving the car. We notice that the car is shuddering and jerking as we're driving at low speeds on surface roads. My husband suggests that something is wrong with the transmission. Giorgio agrees that it appears something is wrong with the transmission. At this point, I say, lets just go back to the lot, as this is clearly not a car that is living up to the standards for Certified Pre Owned. Giorgio repeatedly apologizes for the experience, saying this is not the kind of car or service they typically offer. But after the morning I spent there, I find that hard to believe. Overall, a gigantic waste of time. Paragon seems to do a lot of volume, so I guess for them, customer service doesn't have to be a priority. The salespeople seemed dishonest and not very knowledegeable, and the car was pretty terrible. We went straight over to Rallye Acura in Rosyln and ended up buying another car that same day, for more money. But, the car we ended up buying was impeccable, as was the service at Rallye. Definitely would never recommend Paragon. More

Happiest experience buying a car Of all my car purchasing experiences over the years in different states and different countries, this was the best experience. It has completely chang Of all my car purchasing experiences over the years in different states and different countries, this was the best experience. It has completely changed my preconceived image of car sales employees. Thomas's professionalism, patience, and attention to detail is beyond excellent. Being multi-lingual, and having the skill to solve his client's problems makes him the best in the industry. Paragon Acura is lucky to have such an outstanding employee with them. More

Professional and keep the promise. There are a lot auto dealer in northern blvd queens, but only few sales can keep their promise, Thomas is the one, nice professional and keep the prom There are a lot auto dealer in northern blvd queens, but only few sales can keep their promise, Thomas is the one, nice professional and keep the promise. More

Very nice experience Thomas is a very nice patient person helping us of purchasing my 2020 rdx, definitely recommend to my friends and other family members . Nice job Tho Thomas is a very nice patient person helping us of purchasing my 2020 rdx, definitely recommend to my friends and other family members . Nice job Thomas! More

Excellent service with knowledge and great experiences, we love him excellent service, like to let our friends come back here too, also have good quality of the car with knowledge and great experiences, we love him excellent service, like to let our friends come back here too, also have good quality of the car More

I was going to leave Acura until Thomas saved the day My first lease in 2017 with Acura was from Acura of Brooklyn. I recueved Horrible service and experience from that dealership. My lease was almost up. My first lease in 2017 with Acura was from Acura of Brooklyn. I recueved Horrible service and experience from that dealership. My lease was almost up. I was convinced i was leaving Acura to go with another Company. Until I received a call from the call center from a lady by the name of Shakira. She stayed in touch with me and did everything in her power to get me to go down to Acura of Paragon. When I arrived they directed me to Thomas who was exceptional. He was very patient with me and went above and beyond to make sure he met my needs. If it wasnt for Thomas and his team I would not be driving my new RDX which I love... Thomas was able to keep me as a loyal Acura customer. More

Thomas & his team went above and beyond on my dream NSX! I was on the fence about getting a new NSX and Paragon is my local Acura dealer. I was preparing to visit every Acura dealer in the Tri State área and I was on the fence about getting a new NSX and Paragon is my local Acura dealer. I was preparing to visit every Acura dealer in the Tri State área and fight for the best price on the best looking NSX that I could find! I never thought in a million years that my local dealer would have had the exact car that I wanted and came down the exact price that I wanted! Thomas & his team couldn’t have done a better job during my sale. I had every random request and question that you can think of and they answered every single one! I have regained faith in buying cars again and working with dealer. This a top notch team with the absolute best price and inventory in the country! Believe I called every dealer I could find on google and no one could beat Paragons service and price! Do your self a favor and at least test drive the NSX any time that you’re considering an Acura! More

Good buying experience Mr. Ng helped me from the beginning to the end. He was very professional with the knowledges about the car and the process. He also was very patient w Mr. Ng helped me from the beginning to the end. He was very professional with the knowledges about the car and the process. He also was very patient with all my questions and concerns. Good experience over all. More