Paragon Acura

Shady outfit. Stay clear of this place. I leased a acura TL in 2012. The vehicle was excellent and never really needed service other than oil changes. For my next vehicle I decided to buy it I leased a acura TL in 2012. The vehicle was excellent and never really needed service other than oil changes. For my next vehicle I decided to buy it this time. I opted for the 2016 RDX AWD. I wanted something bigger for my growing family. The sale of the vehicle was smooth and excellent. My salesman was Thomas Ng and he was as professional as can be. It was a pleasure to do business with him. I would recommend him as a salesman to anyone looking for a Acura. Well this week all the problems with this dealership began and it has gotten worse . Earlier in the week my 2016 Acura RDX wouldnt start. I needed a jump to start my vehicle. On the way home from work while in stop and go traffic my transmission felt like it was jolting , it felt like someone hit me from behind but it kept doing it randomly. I contacted Paragon and I expressed my concern with the vehicle. I never ever prior asked for a loaner from them but I told them that i could bring it in but I couldn't leave it with them without a loaner because I have 2 kids with car seats that I pick up daily from camp and babysitter. They called me back and informing me that the earliest available loaner they had would be in September. I told them I couldn't wait till then without a loaner if the car had to be kept for a few days. I got frustrated with them being that I was with Acura since 2004 and never had any major issues like a transmission. They told me that they exhausted all of their options and there was nothing more they could do but put me on a waiting list . Mind you this is August.6 now. Frustrated with Paragon acura, I contacted Acura client services and explained the whole situation to them. Surprisingly the next day I got a call from their Service Manager( Robert Brown) who made accommodations for a loaner car available that night. I went to the dealership that night and was given a loaner car while my car was being diagnosed the next day. They gave a 2019 Acura RDX top of the line model with all the bells and whistles. That night was raining and the loaner car was parked outside their dealership on the street. I told them that i needed to swap out the 2 car seats from my vehicle to the loaner. I drove home ( which is about 3 miles from my house and parked it in my garage. The next day i went to work , and I parked it in an employee lot that has multiple cameras. ( I work at JFK ) That afternoon the service department called and told me that I needed a new battery that was not covered by the original warranty. I told them to replace it. Then they had to address the transmission issue. It was determined that I needed a software update plus a transmission flush which was covered by warranty. They needed the car for an additional day to test it which allowed me an additional day with the loaner. Remember my car only has 37K miles on it and Manufacturer guidelines suggest to change transmission fluid only at 60K miles if driving in mountainous conditions. On Friday August 9 they told me that my car was ready and to come in to test drive it with a mechanic . I arrived at the dealership at about 2pm and the valet driver took the loaner car and backed it into their garage. I noticed everyone circling the loaner car and they noticed that there was damage on the rear fender of the passenger side that I was responsible for. Like i said , that first night they gave me a loaner , it was raining and no one ever did a walk around the vehicle to check for any damages to the car. They just handed the keys to me , made me sign some paperwork and I went straight home to my garage. The service manager informed me that I was responsible for the damage but I adamantly told them that I never hit anything but it was possible that someone at work could of swiped my loaner and just left. Fortunately my job has some of the best video cameras available. I contacted my maintenance service division that I could come in to review the cameras and see if someone hit me. Just out of curiosity I decided to look at cameras I have installed at my home to see if the damage was there already. To my surprise when I looked at video coverage of early the next morning it was visible that there was damage to the fender prior to me leaving the dealership. At this point I was furious at this dealership for trying to make me responsible for the damage, I contacted the service manager and explained my analysis of the situation. He said to me that the night i picked up the car was raining and I could of possibly hit something on the way home. I was furious with this dealership for even implying that I was trying to hide something . I offered video proof to them which i forwarded them and waiting to hear there next excuse. More

He did it again! I purchased 2 cars last year from Paragon, an Acura and a Honda. Unfortunately the Honda I purchase was totaled months later! Thankfully everyone was I purchased 2 cars last year from Paragon, an Acura and a Honda. Unfortunately the Honda I purchase was totaled months later! Thankfully everyone was ok but left me needing a car again! I called Thomas and within 24 hours I was driving my new car home. Always straight forward and easy to work with. Thomas thank you again for your professionalism and efficiency, always appreciated! More

Excellent Salesman Thomas went above and beyond to make my transaction smooth. This is my second lease with him but I’ve been a long time customer of Paragon. I will def Thomas went above and beyond to make my transaction smooth. This is my second lease with him but I’ve been a long time customer of Paragon. I will definitely be back to Thomas for my next purchase. More

Great service Overall, It was a pleasurable experience at Paragon Acura. Thomas Ng was very attentive, professional and got me a great deal. Really appreciate! I wo Overall, It was a pleasurable experience at Paragon Acura. Thomas Ng was very attentive, professional and got me a great deal. Really appreciate! I would highly recommend. More

First car 100% satisfied and thanks to Kelvin miller, he helped me out through the whole process and took his time and very knowledgeable. All my referral will 100% satisfied and thanks to Kelvin miller, he helped me out through the whole process and took his time and very knowledgeable. All my referral will go to kelvin. More

Attentive energ Thomas was extremely attentive throughout our car replacement and leasing process. He kept working and delivered for us after the sale was completed Thomas was extremely attentive throughout our car replacement and leasing process. He kept working and delivered for us after the sale was completed as well. His energy works for you. More

Amazing Service Thomas was so helpful and honest when it came to our Acura MDX. I really felt like he gave me the best service and pricing for all the things I wanted Thomas was so helpful and honest when it came to our Acura MDX. I really felt like he gave me the best service and pricing for all the things I wanted. he was straightforward and super assisting with all my needs. Thanks! More

Great service!!! Thomas was great! Very helpful and honest!!! Great customer service! Love our new MDX. Would definitely recommend their place to family and friend Thomas was great! Very helpful and honest!!! Great customer service! Love our new MDX. Would definitely recommend their place to family and friends. Thank you! More

Nektarios Pappas Great job by Nektarios in helping me with my ILX. Everything was seamless and completed in a timely fashion. Really appreciated all the support on thi Great job by Nektarios in helping me with my ILX. Everything was seamless and completed in a timely fashion. Really appreciated all the support on this car. More

Great Salesman He is a man of his word. Explained everything thoroughly and he worked out the best possible deal for me. He managed to work around my schedule and he He is a man of his word. Explained everything thoroughly and he worked out the best possible deal for me. He managed to work around my schedule and he even stayed after hours of operation to make sure I got my new vehicle. Highly recommend anyone interested in buying a new car to visit this man right here!!! More