Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Paramount Hyundai Hickory - Service Center
Hickory, NC
54 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
54 Reviews of Paramount Hyundai Hickory - Service Center
Sort by
March 30, 2017
Service and customer care Thanks to Rusty Matlock for his service, customer care and integrity. Congratulations to Paramount for choosing this caliber of employee. They have sa Thanks to Rusty Matlock for his service, customer care and integrity. Congratulations to Paramount for choosing this caliber of employee. They have satisfactorly serviced our hyundai we purchased there for over 100,000 miles now. More
by David Moose
Employees Worked With
Helpful November 05, 2016
Glad I came!! Paramount is the BEST! Jesus Jimenez was the perfect salesperson......no pressure, courteous, and we got our lease for practically a steal! Glad we Paramount is the BEST! Jesus Jimenez was the perfect salesperson......no pressure, courteous, and we got our lease for practically a steal! Glad we came for a service, but came out with a great lease on a brand new Elantra with all the bells and whistles! Great experience! More
by dogdurham
Employees Worked With
Tim Crowder, Candy Propst, Jesus Jimenez
October 20, 2016
Servicing I had to take my car in for servicing. I found that the staff were friendly and courteous. The lounge was comfortable and there were several ameniti I had to take my car in for servicing. I found that the staff were friendly and courteous. The lounge was comfortable and there were several amenities (comfortable seats, coffee, water, snacks, etc.) that I have not experienced at a lot of the other car places I have been to. The servicing team was fast and efficient and I was in and out of there in no time. More
by BW44
Employees Worked With
Unfortunately I was in and out so quickly that I did not catch anyone's name.
June 06, 2016
Focused on up-selling cleints My 26 year old son took his car in to get his state inspection done to renew his tag. After waiting 20 minutes or so, the service manager came out an My 26 year old son took his car in to get his state inspection done to renew his tag. After waiting 20 minutes or so, the service manager came out and told him he needed his struts replaced. My son sadly assumed that this had to be done or his car would not pass inspection, so $600+ dollars later, he had them replaced. When it was all over, he asked were his paperwork was for his state inspection and the service manager said they had not done a state inspection. So all that money was for nothing. They merely took advantage of a young guy to the tune of about 2 house payments. They have tried to up sell me all but 2 times that I've went there for an oil change and just two weeks ago we left our other son's Lincoln there for a $250 repair on the air conditioner while we were on vacation. Of course, it was up to $400+ before the repair was complete even though they had seen the car a week before and quoted $250 on what my husband thought would have been a recharge on the freon level. I've bought 4 new cars there since 2008 and referred at least 3 people to purchase there, but they just lost my respect and business and this decision is based on the service department staff. More
by Sherry-Moving on to a Honest dealership
Employees Worked With
Service Manager
April 14, 2016
Awesome Service Dept. We just purchased our 3rd car from the same dealership. Why? Service. Above, beyond, exceptional. No question or concern too much trouble to serio We just purchased our 3rd car from the same dealership. Why? Service. Above, beyond, exceptional. No question or concern too much trouble to seriously address. If there is ever an issue that they cannot immediately remedy, you will receive an honest and thorough explanation with recommended action. No passing the buck or blowing you off. And professional. If you are not thrilled with your dealer's service, strongly recommend Paramount Hyundai in Hickory, NC! More
by lakeout
Employees Worked With
Jason Greene, Tyler Johnson, Candy Propst
August 01, 2015
Another great service Had 4 tires installed and an oil change today. Aaron was very professional and took care of my requests. Had a nice surprise when I picked up my car. Had 4 tires installed and an oil change today. Aaron was very professional and took care of my requests. Had a nice surprise when I picked up my car...they had washed it for me. Thanks to the service department...another great service More
by doug
Employees Worked With
Aaron
January 31, 2013
Although I have experienced some frustration with the electronics and "limp mode" with my Sonata, the service team including the mechanic have been very helpful. I have received explanations for the pro electronics and "limp mode" with my Sonata, the service team including the mechanic have been very helpful. I have received explanations for the problems with my vehicle that were easy to understand. More
by debrajean
Employees Worked With
Candy and Jason
January 16, 2013
I just wanted to thank you all for the effort you all make to make sure that I am happy with my car and the customer service that I recieve. In all my years of buying a car, no one has ever put this much make to make sure that I am happy with my car and the customer service that I recieve. In all my years of buying a car, no one has ever put this much effort into how my experience at your dealership was. Having this kind of customer service makes me happy to be the owner of a Hyundia automobile. As far as I am concerned, I will recommend everyone that is looking to buy a car to you all. Again, thank you for all of your time and effort that you put in to make your customers happy. More
by ccoffey94
Employees Worked With
Candy
December 24, 2012
I received fast service and my car was handled well. The technician was very courteous and respectful. I was not pressured into purchasing something I didn't need. technician was very courteous and respectful. I was not pressured into purchasing something I didn't need. More
by Twest1129
November 14, 2012
JASON GREEN IS GREAT TO WORK WITH. HE IS VERY PROFESSIONAL AND HE MAKES SURE THAT THE CUSTOMER IS SATISFIED WITH THE WORK "BEFORE" THE CUSTOMER PAY THE BILL. JASON IS A VERY IMPORTANT ASSET TO TH PROFESSIONAL AND HE MAKES SURE THAT THE CUSTOMER IS SATISFIED WITH THE WORK "BEFORE" THE CUSTOMER PAY THE BILL. JASON IS A VERY IMPORTANT ASSET TO THE PARAMOUNT FAMILY. BECAUSE OF JASON AND THE SERVICE THAT PARAMOUNT PROVIDES I WILL DEFIANTLY PURCHASE MY NEXT VEHICLE AT PARAMOUNT. More
by pmberna
Employees Worked With
JASON GREEN
