Paramount Kia of Asheville - Service Center

First let me say that the Sales team at Paramount is an awesome bunch of people. Craig Anderson was our salesman. Courteous, friendly and worked very hard to get us into the car of our choice....Before we awesome bunch of people. Craig Anderson was our salesman. Courteous, friendly and worked very hard to get us into the car of our choice....Before we left the lot, we identified with Craig that there was a problem with the heating system,,to which Craig held true to his word and made sure the vehicle would be repaired.. Paramount supposedly, "fixed" the problem, at no cost to us,,AND , I am very grateful... Sales and Finance.."Thumbs Up!"...... The real nightmare begins with the SERVICE DEPARTMENT....Buyers beware!! Take a course at your local college in Auto Repair if you want the job done correctly!! I was told to bring the car in,,they diagnosed the problem...and after being there for 2 to 3 hours...Gave me a ride home...No offer of any other transportation at that time..Then it was order the part and wait.. I DO understand that these things can take time,,but The attitude of these folks would make a preacher complain!! This was a used vehicle purchase,,But, they knew of the problem at sale and agreed to "make it right" I thought these vehicles go through an inspection before they are sold?? After complaining relentlessly,,and 5 days later, they agreed to a rental, ,But, first saying They would get the rental if we would pay half the cost!! REALLY? They finally agreed to a rental..I guess 2 days out of 7 are better than nothing? So,,,I get the car back yesterday...Not really noticing at first and excited to have my vehicle back...I finally noticed the top cubby wasn't closed all the way...inspecting further I see the dash is not even back in place,( a wide gap ) and the heat vent is in such a bind that it's popped upwards and out..SO now I have a few options,,,Take it back and go through another nightmare,,Find a real Dealership that's capable of doing the repairs,,or contact an attorney to envoke my rights as a consumer!!! Or should I go to the news with it?? This has been one awful experience!!! More

Well, I came in for a recall on my 2009 KIA Rondo and drove out in a brand new, bright red, KIA Soul! Service was excellent, but it turns out I didn't need it. My sales person, Chris Johanson, was deligh drove out in a brand new, bright red, KIA Soul! Service was excellent, but it turns out I didn't need it. My sales person, Chris Johanson, was delightful. Presented everything to me clearly and kept me entertained while I waited for the paper work to be completed. I never felt pressured by anyone at anytime! The head of finance who handled my paper work was very thorough and explained everything clearly. I am having fun with my new "baby" and have been pleased with the follow up to date. I will definitely recommend you to others. BY the way, we are a KIA family. Have had over 5 in the last few years! More

Went in to pick up our Optima that had been repaired. Came home with two 2012 KIAs. Did he make a sale or not!!! Everyone from the service department, sales and finance were all the very nicest and help Came home with two 2012 KIAs. Did he make a sale or not!!! Everyone from the service department, sales and finance were all the very nicest and helpful people to work with. I highly recommend Paramont Kia. More