Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Paramus Chevrolet
Paramus, NJ
1,531 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
1,531 Reviews of Paramus Chevrolet
April 29, 2018
Not friendly, do not stand behind their product. I bought a brand new 2016 Chevy Malibu, with every possible upgrade, about a year ago. Since that time, I have had to have the steering worked on, th I bought a brand new 2016 Chevy Malibu, with every possible upgrade, about a year ago. Since that time, I have had to have the steering worked on, the brakes and actual break pedal worked on, the gas and actual gas pedal worked on, two of the four high end tires blew out, the sun roof had to be worked on because it wouldn't close all the way, the parking assist had to be worked on because it failed to operate at all, and the Apple play almost never worked correctly. I was in the shop almost every other month - and for several days at a time. The one and only time I was offered a loaner car, it was a scary, dirty, smelly piece of junk with a bench seat that was broken and I could barely reach the pedals - I was told that was all they had. After that I transferred my service over to Paramus - only to find out they treat you much the same BECAUSE THEY ARE OWNED BY THE SAME COMPANY. I had to be persistent when the brakes went out because they thought I was just a woman who didn't know what ABS felt like. It took them two straight days to figure out there was a software problem - and when the manager called to tell me he actually, no joke, said how grateful I should be because it was serious and I should be proud of myself for being so persistent that I finally connected with HIM so HE could fix it for me. The last straw was a few weeks ago when I was on the highway and alerts start going off and the car brakes itself - from about 65 to 20 - I drove to Hawthorne. I explained I no longer felt safe in the car and I wanted them to buy it back. I was told that it was not their product, nor their problem, and that if I had a problem with the product, I needed to take that up with Chevy. I was able to persuade the manager to offer to buy back the car for a $1,500 LESS than what I was able to ultimately get elsewhere. I will never buy another Chevy again - or any car in its sister agencies. The two dealerships I was forced to work with treated me like a lesser person because I am female, and not only failed to stand behind the produce they sell, they treated me an an UN-VALUED customer and never once extended a simple apology for the hassle I was forced to be going through because of a product they sold. In contrast I just purchased a new Subaru and when the dealer made the tiniest of errors (weather mat in the back wasn't in there) they called, apologized, offered me some free coupons and genuinely cared that I would be inconvenienced by having to go back to the dealership to get the mat - they even offered to have it delivered!! Take my advice - steer clear of Chevy Hawthorne or Paramus. They treat you like you owe them for buying a product. They could take some serious lessons in customer service. Newsflash - we don't have to buy a Chevy from you - we don't even have to buy a Chevy. I bought a $46,000.00 car and I am so glad it wasn't with Hawthorne Chevy. More
by JESS
Employees Worked With
Bill Brunner
April 25, 2018
Best Dealership Experience Bryant Adams is the consummate salesman I have ever dealt with. Knowledgeable, personable, respectful and without any pressure. Always listened to my Bryant Adams is the consummate salesman I have ever dealt with. Knowledgeable, personable, respectful and without any pressure. Always listened to my questions and always answered appropriately. Would highly recommend him. Five stars to Bryant. More
by BarbaraES
Employees Worked With
Bryant Adams, Robert Davidson
April 25, 2018
Five Star Service Great experience from beginning to end. Smooth transaction, friendly service and they were patient and knowledgeable. Every question answered compete Great experience from beginning to end. Smooth transaction, friendly service and they were patient and knowledgeable. Every question answered competently and best deals by far. More
by olujan7
Employees Worked With
Andrew Soltis, Wil Daan
April 24, 2018
Moya - 3028 Chevy Equinox My experience with this dealership has always been superb and what I always expect. Andrew Soltis is great and is a pleasure dealing with for what I a My experience with this dealership has always been superb and what I always expect. Andrew Soltis is great and is a pleasure dealing with for what I am looking for in a car. Thank you Parmus Chevrolet and Andrew Soltis! More
by Moya418
Employees Worked With
Andrew Soltis
April 20, 2018
Paramus Chevrolet doesn’t disappoint Staff is very professional and friendly, from the minute I walked out of my car until the very end of my visit. Bryant was very informative and went s Staff is very professional and friendly, from the minute I walked out of my car until the very end of my visit. Bryant was very informative and went straight into doing business which is what I like. Overall, I’ve always walked out of this dealership satisfied with my decisions. I totally recommend this dealership. More
by Eliana24
Employees Worked With
Bryant Adams, Junior Ortiz
April 19, 2018
Great experience I am very pleased with my experience yesterday at paramus Chevrolet and I thank Andy for making it possible. I truly appreciate the fact that he got I am very pleased with my experience yesterday at paramus Chevrolet and I thank Andy for making it possible. I truly appreciate the fact that he got me exactly what I was looking for and answered all my questions. I never felt for a second that I was being given the runaround or talked down to. Very respectful, great experience. More
by Donna Spezzaferra
Employees Worked With
Andrew Soltis, Wil Daan
April 19, 2018
Leased a new traverse This is the second traverse I have leased from this dealership. It was such a pleasant experience. Bryant made the whole process quick and easy. I re This is the second traverse I have leased from this dealership. It was such a pleasant experience. Bryant made the whole process quick and easy. I recommend this dealer to all my friends. More
by MRusso
Employees Worked With
Bryant Adams, Wil Daan
April 19, 2018
Nice place with helpful employees! Lennie was great! He was super helpful and had a very pleasant manner . He explained each step and along with Robert made the purchase an easy experie Lennie was great! He was super helpful and had a very pleasant manner . He explained each step and along with Robert made the purchase an easy experience. More
by Lisa K
Employees Worked With
Lennie Clark, Robert Davidson
April 17, 2018
Great Experience My wife and I knew what we wanted as soon as we walked in to the dealership. Our sales rep, Mary, went above and beyond to hunt down the exact model v My wife and I knew what we wanted as soon as we walked in to the dealership. Our sales rep, Mary, went above and beyond to hunt down the exact model vehicle that we were looking for. She was very professional and made the tidious process of procuring a vehicle seem effertless. Highly recommended! More
by Flyovino
Employees Worked With
Mary LoPonte
April 13, 2018
Best Chevy dealership Dealt with three Chevy dealerships for my vehicle and Paramus Chevy made the best deal happen. Bryant Adams is an awesome advisor. Junior in Finance i Dealt with three Chevy dealerships for my vehicle and Paramus Chevy made the best deal happen. Bryant Adams is an awesome advisor. Junior in Finance is great to deal with. Doesn't try and push stuff on you. Overall a very pleasant experience. Would definitely recommend and return as a customer. More
by Joepark810
Employees Worked With
Bryant Adams, Junior Ortiz
