Paramus Hyundai

Horrible communication. I have a 2019 Sonata that I leased from them, the car is in pristine condition. I wanted to change to a different car and terminate my existing lease. They did not work with m leased from them, the car is in pristine condition. I wanted to change to a different car and terminate my existing lease. They did not work with me at all. The Kelley Blue Book value of my car is over $19,000 and they wanted $2500 down and to charge me $389/month for a KONA!!! I was very disappointed and will never shop there again!!!!! I realize it wasn't the fault of the Sales Rep, but of the "manager" that never came out of the back and did not give me the common courtesy of a face to face discussion, just disgusting and rude!!!! More

I was all ready to buy a SUV from Paramus Hyundai until they hit me with a $5,000 surcharge at the very end. Definitely lost the sale.I also Purchased a vehicle on line through Hyundai USA the search showe they hit me with a $5,000 surcharge at the very end. Definitely lost the sale.I also Purchased a vehicle on line through Hyundai USA the search showed the vehicle at Paramus Hyundai but when I called and said it was bought online the dealer would not honor the price and said they would NOT honor the price without adding 4 thousand dollar surcharge.I have had issues with this dealer in the past and would up buying at another dealer.I will never go or recommend this dealer to anyone as they take advantage of their customers. More

Iggi Barreto was the best! We've had a horrible experience with a lemon car but Iggi eased all our worries about purchasing a replacement car. He's extremely accommodating, professional and involve experience with a lemon car but Iggi eased all our worries about purchasing a replacement car. He's extremely accommodating, professional and involved in choosing the best for us throughout the whole process from choosing, purchasing and even after we've purchased the vehicle. We couldn't ask for anything more from a dealer. Thank you Iggi! More

I traveled over an hour after making a call and spoke with Ally to confirm the vehicle was in stock. I was very up front and asked if there was a market adjustment. She told me there was a market adjustm with Ally to confirm the vehicle was in stock. I was very up front and asked if there was a market adjustment. She told me there was a market adjustment, but I had to come in person and negotiate the adjustment and told me to ask for Sammy and the GM. As you can see him standing behind me, look at his face. He looks so pissed off because he could not just get me to leave when he said we are done here. Later he came to his desk to get his phone, asked me to smile and took a picture of me as I waved to him. Upon getting there they told me the vehicle is not on site. So I proceeded to ask for the MSRP. I was told he needed to know from management what the price would be because of the adjustment. He told me the adjustment for the Hyundai Tuscon Plug in was 5-6k. So I told him I was told the adjustment is negotiable. He said there is no negotiation and that I asked for his manager. He walked over and his manager didnt even have the decency to come over to the desk. He said the price is what it is. And proceeded to tell me I’m the one needing a car and I would be leaving here without it. He said “we are done here” and asked me to leave. I told him I’m not leaving until I leave the review on google about my experience. He said to me I cannot do that. But here is the review from his desk. So i stayed at his desk and wrote the review. If by chance you are near Hyundai located at 234 Route 4 East in Paramus, keep going. They will lie to you and tell you to come in. Once you are here they will not do as they say they would. More

Service team is friendly, but horrible communication between sales department and national customer care. Only went twice, and both times were horrible. First time, they try to sell me tires for my bran between sales department and national customer care. Only went twice, and both times were horrible. First time, they try to sell me tires for my brand new car, only to find out from my local service person that it was only a small pet pebble and no puncture or tire damage. That was after a 2 1/2 hour wait! Second visit, although I received emails stating maintenance was due, and even overdue, when I arrived I was told I did not have service. That was after eight weeks of trying to schedule an appt.! Did the national customer care, and was notified that I was due for complementary maintenance every 3000 miles! It’s been a complete run around, waste of time, because of the horrible communication between departments! How can my car file State that I am titled to complementary maintenance every 3000 miles, when the local Paramus service dePartment has no knowledge of this? You are promised the world it seems to make a sale, but it’s a far cry to get the service that you promised.Not happy! Improve communication so your customers are not hassle.I will not reach the stars for anyone, because they try the best, however the system is terrible. More

Iggi is very great, highly recommended for anyone looking to buy a car. This is my 2nd car I brought with iggi to buy a car. This is my 2nd car I brought with iggi More

This was my first time dealing with Paramus Hyundai and Iggi was exceptional! He was a pleasure working with, a true professional and made my experience leasing a Tuscon for my daughter, even during these Iggi was exceptional! He was a pleasure working with, a true professional and made my experience leasing a Tuscon for my daughter, even during these crazy times with car shortages a real pleasure. I would highly recommend Iggi and Paramus Hyundai! And the SUV is fabulous too thanks again! More

Just visited the dealership, and the experience was terrible. The sales man I dealt with Paul Paik, and I wonder why he even became a sales man. He wasn't attentive or caring. I will never go back to t terrible. The sales man I dealt with Paul Paik, and I wonder why he even became a sales man. He wasn't attentive or caring. I will never go back to that dealer. More

Doesn’t care for customers and over priced. Do not recommend dealer or salesman Paul. recommend dealer or salesman Paul. More