Paramus Hyundai - Service Center

Very disappointing I leased a '15 Genesis from Paramus Hyundai the day I attended the NY Auto Show. The pricing seemed fair and the car is absolutely FABULOUS. I pr I leased a '15 Genesis from Paramus Hyundai the day I attended the NY Auto Show. The pricing seemed fair and the car is absolutely FABULOUS. I previously had an Infinity G37x. The car was delivered with trunk and hood ornaments that are after market add-ons that don't have the Hyundai logo and add an exceptionally classy look. BOTH WERE APPLIED CROOKED. Let me tell you it takes an act of Congress to get this corrected. They contract with an outside vendor that is only available on a limited basis. There's not enough room here to give all the details of what a nuisance it still is to get this corrected. During this time it was quite easy to see how generic and 'highway' like this dealership is. I was told that they own the dealership on Rte.17 and 1 other dealership. I plan to get my service from another owner and a friend said the service is much better in Rockland County. Although somewhat out of the way I'm going there. The morale of the employees seems poor in both the sales and service areas. I will be contacting Hyundai regarding my disappointing experience. For such a great car they would benefit from having better representatives that don't diminish the experience. More

It is not professional service team This dealership is out of control. Even Paper work, and service. Also, Service team and manager service very bad. Most service times are not exactly This dealership is out of control. Even Paper work, and service. Also, Service team and manager service very bad. Most service times are not exactly on time. They have mistake service after that I had to go there two times or Three Times. No acknowledge. I am not recomend service to everyone Rt 4 Paramus service center Perfectly. Apparently, You will regret chioce. Do not go. More

Great Service Had my car in for routine service. Dealt with Annie R, the service advisor. Annie is always terrific; always explains the items needed based on mileag Had my car in for routine service. Dealt with Annie R, the service advisor. Annie is always terrific; always explains the items needed based on mileage. Is extremely helpful and makes sure I am always satisfied. I continue to go to this dealer for service because of Annie. I feel I am fairly treated. More

Took advantage of My son took my 2014 Sonata car in for a tire repair that was covered by insurance and was taken advantage of when they up sold him a 15000.00 mile ser My son took my 2014 Sonata car in for a tire repair that was covered by insurance and was taken advantage of when they up sold him a 15000.00 mile service for over $1200!!!! Showed the bill to another dealer to find out how much the service should have been, They said hope you did not go to Paramus they up sell everyone that are not knowledgeable about cars. They said that he need a A/C flush for 232.17 a Nitrogen tire fill for 80.86 ( did not come with car to start free air was good enough) That is to name a few of the up sell. Called to complain spoke to the service manager about it and was very disappointed with her answer. Sorry we can't do anything!!! I was not looking for a full refund I was looking to be discounted the unnessary service that they said they performed If you are reading this I would strongly recommend to go to another Hyundai dealer. More

Service Specialist Annie Ramaglia, excellent as a service specialist. She is very professional in the work that she does. Hyundai of Paramus you need to be proud of her Annie Ramaglia, excellent as a service specialist. She is very professional in the work that she does. Hyundai of Paramus you need to be proud of her knowledge of how she handles the customers and explain every detail. The only thing I can say is grade A service............................. with a smile. Mr. Carmen W Benson More

Excellent customer service experience Annie is amazing, warm, friendly and very helpful. Hyundai is blessed to have her as an employee. I always have a great experience when I take my car Annie is amazing, warm, friendly and very helpful. Hyundai is blessed to have her as an employee. I always have a great experience when I take my car in for service. She is very knowledgeable of what is going on. She keeps me up to date with the status my car. More

Great Friendly Customer Service The customer service at Paramus Hyundai is always excellent and my service agent (Annie) helps me understand what service/repairs are needed and why. The customer service at Paramus Hyundai is always excellent and my service agent (Annie) helps me understand what service/repairs are needed and why. I'm always trying to save a buck and their prices aren't great overall, but Annie lets me know what my different repair options are and which are needed now and which will be needed later on. I appreciate her understanding and consideration of my cost whenever I come in. More

Annie was wonderful!!!! I had my 2009 Santa fe in for maintenance when annie ramaglia my service advisor told me I needed about $1,500.00 worth of work she made me filly com I had my 2009 Santa fe in for maintenance when annie ramaglia my service advisor told me I needed about $1,500.00 worth of work she made me filly comfortable with everything thank you agian annie ramaglia your the best! More