I've been to this service a few times before the today's visit. It wasn't the best experience (how about oil change for almost 3 hours?), and the waiting room is quite terrible, but i've been going there because it was close. However, 3 days after the most recent service I noticed an oil leak between the engine block and the oil pan. Dear reader, you must be wondering why it wasn't found during their multi point inspection. And the answer - because they check only tires, filters and some other stuff. And if something is obviously broken but not in their list they won't let you know.
Anyways. I called them to schedule an appointment and during the call I asked them to check whether it is something that can be covered under the warranty. They said that they would call me back, but as you assume they haven't. So this morning I showed up and told an advisor that there is a leak, and my goal is to get this fixed under the warranty if possible. She said that first of all they need to diagnose it (not confirm!), and then would see whether it is covered. The diagnostic cost is $175, and if it was not the warranty case I would need to pay for it. I accepted this. It took them 2 hours to get back to me to say that since I am the original owner this issue would be fixed under the warranty.
However, I am an honest guy, and told them that I was not an original owner. The advisor started calling everybody to stop working on my car. After that she gave me an invoice to pay for the diagnostic, because that way it wasn't covered by the warranty. And because I am paying for it, I asked for the report. The report says: Concern confirmed: Oil Pan Leak. So it took 2 hours and $175+tax to get the information I had already known. This is ridiculous. And after I reached Hyundai America, they started playing dirty games to make it impossible to get my money back. Just avoid it.