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Paramus Hyundai - Service Center

Paramus, NJ

2.3
110 Reviews

110 Reviews of Paramus Hyundai - Service Center

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April 29, 2021

"Absolutely horrible ‘ A 60$k 2020 palisade has a blown..."

- bjleitman

Absolutely horrible ‘ A 60$k 2020 palisade has a blown engine . They lied telling us they test drove it and nothing wrong (we clocked the miles abs they drove nada ) Now they do the oil consumption test to find duh engine blown and they refuse a loaner car tell us it can be weeks there are 11 engines waiting (great cars huh ) and the only way we can get reimbursed for a rental is to rent a hyundai abs they will only pay 30 a day all in . That’s complete bull ahit if not a hyundai 25$ day ! There is no rental for those prices !!! Never will i come here for another vehicle .

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Overall Experience
Recommend Dealer
No
Employees Worked With
Other Employees : Vivian the service manager
May 14, 2021 -

Paramus Hyundai responded

Hi, Thank you for sharing your review. Your feedback is important to us and I would appreciate the opportunity to speak with you to address your review in regards to your 2020 Hyundai Palisade. Please contact me at your earliest convenience. I look forward to hearing from you. Best, Vivian Rappa Service Manager 551-228-1343 vperez@rt4cars.com

April 16, 2021

"If I could, I would give Annie Ramaglia 500 stars instead..."

- Mamadee422

If I could, I would give Annie Ramaglia 500 stars instead of only 5. She made me feel like I was going over my favorite cousins house. She's funny and you feel like she's on your side. She made sure that the tire I needed would come in the next day & it did. I don't know what else to say other than THANK YOU ANNIE for all your help & making me feel welcomed.

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Recommend Dealer
Yes
Employees Worked With
Apr 17, 2021 -

Paramus Hyundai responded

Thank you for the 5-star review! We are glad to learn that you have had such wonderful visit. We look forward to seeing you again soon!

February 18, 2021

"ANNIE R. IN SERVICE WAS AMAZINNG! FRIENDLY + CARING. VERY..."

- Crystal M.

ANNIE R. IN SERVICE WAS AMAZINNG! FRIENDLY + CARING. VERY FAST RESPONSE TIME, WENT ABOVE AND BEYOND FOR MY SITUATION. ANSWERED ALL MY QUESTIONS & CONCERNS. LOVE IT

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Recommend Dealer
Yes
Employees Worked With
Feb 18, 2021 -

Paramus Hyundai responded

Thank you for the wonderful review, Crystal! We are so pleased to see that Annie went the extra mile with her attentive and personable service, and we will be sure to share your feedback with her. If Paramus Hyundai can do anything else for you, please be sure to let us know.

February 13, 2021

"This dealership is clearly not focused on customers..."

- Carlos Taveras

This dealership is clearly not focused on customers service or customers satisfaction. We showed up for a test drive of the Palisades and John refused to do the test drive because if was too close to closing time on a Saturday evening. I took my business some place else.

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Recommend Dealer
No
Employees Worked With
John
Feb 13, 2021 -

Paramus Hyundai responded

Carlos, Thank you for your interest in our selection of Hyundai Palisade vehicles. I would appreciate the opportunity to address your feedback about your recent visit. Please consider contacting me directly. I hope to turn around any future experiences. Best, Marilyn Batres Customer Relations Manager 551-228-2384 mbatres@rt4cars.com

Feb 14, 2021 -

Carlos Taveras responded

Hi Marilyn, Thank you for your quick reply. I appreciate your reaching out and willingness to correct the wrong on the dealership’s part. However, I can not see myself doing business at a place that disregarded me as a potential valued customer. Even thinking about bringing my car in for service and dealing with such poor treatment makes me uncomfortable. Thanks to John I will be taking my business somewhere else, even if I have to farther for service. Have a great weekend.

February 13, 2021

"Excellent service. The following individuals are to be..."

- fena26

Excellent service. The following individuals are to be commended-Annie,Tony , Sean, and the parking valet. They were; courteous,,knowledgeable,provided clear answers Great first time experience.Reuphenia

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Recommend Dealer
Yes
Employees Worked With
Feb 14, 2021 -

Paramus Hyundai responded

Thank you for the great review! We are so pleased to learn that Anne, Tony, and Sean's exceptional service made such a positive impression on you and we will be sure to share your feedback with them. If Paramus Hyundai can be of future service, please be sure to let us know.

December 02, 2020

"This was the worst dealership experience of my lifetime...."

- Kona EV

This was the worst dealership experience of my lifetime. I have an entirely ELECTRIC vehicle and I made an appointment for a recall service a week prior. The recall is serious enough that Hyundai called and left a message on my home phone. This dealer tried to sell me fuel injector cleaning and throttle body servicing. IT IS AN ELECTRIC CAR!!!! When I showed them Hyundai's own service schedule for the car, they told me that wasn't correct (so the manual and Hyundai's website are both incorrect?). I then asked them to please show me documentation that my ELECTRIC car needed throttle body servicing at 11,000+ miles, but they would not produce any documentation. Then after waiting for two hours, they told me they didn't have the software to fix the recall. The entire experience was attempted FRAUD. I immediately called Hyundai customer service when I got home and reported their behavior. I feel sorry for those that were ripped off without knowing it.

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Recommend Dealer
No
Employees Worked With
Khariana
Dec 02, 2020 -

Paramus Hyundai responded

Hello, Thank you for your feedback. We are concerned with your response. Customer service is very important to us. Please reach out to us today or tomorrow so we can find a way to rectify your complaint and come together with a solution. I look forward to hearing back from you. I can be reached directly through phone and email Monday-Friday 8:30am-4pm. Best, Vivian Rappa Service Manager 551-228-1343 vperez@rt4cars.com

November 27, 2020

"Dear potential customers please avoid and save your hard..."

- avgconsumer

Dear potential customers please avoid and save your hard earned money*** The original replacement part for starter costs $412. Nick the service rep quoted $1800 initially to my wife thinking that she will not know better. When we said our mechanic would charge $600 for the repair he said the part alone costs $800 which is almost double the amount for the part. When we asked why the signal light went off and won't turn back on he said the technician didn't see any issues and asked if we used a original hyundai part for a freaking halogen light. This is a well known issue with 2015 models due to it being used as a daylight running light which caused the socket to burnout, but he was completely clueless. Over the last two years or so of constantly overpaying for diagnosis and repair work that didn't deliver, I just don't want the same problems recurring for other potential customers. My wife took off of work four times to get the sunroof fixed, but two thousand dollars and four wasted days later, the issue still remains. All they kept saying was bring back the car we'll have a look at it. Oh, did I mention that right after a service my wife's car skid in the rain between three lanes? We took it to a tire shop and they told us that the wheel alignment were all red and adjusted it for us. It makes my stomach sick how I almost lost my wife due to incompetent money hungry individuals. We actually debated filing a lawsuit or class action against the dealer, but told ourselves its a waste of our time. Buyers and potential customers be aware! p.s. This comment and my google review will likely get a reply asking to call them because they are "concerned". Well they should be because I could write a book about how messed up this place is.

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Recommend Dealer
No
Employees Worked With
Nick the Service Rep
Nov 29, 2020 -

Paramus Hyundai responded

Thank you for your feedback. We are concerned with your response. Customer service is very important to us. Please reach out to us today or tomorrow so we can find a way to rectify your complaint and come together with a solution. I look forward to hearing back from you. I can be reached directly through phone and email Monday-Friday 8:30am-4pm. Marilyn Batres Customer Relations Manager 551-228-2384 mbatres@rt4cars.com

September 09, 2020

"There were very Easy to deal with. Quick service and..."

- Benjamin.pomper

There were very Easy to deal with. Quick service and they answered my call right away. They called back to make sure I was coming.

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Recommend Dealer
Yes
Employees Worked With
Sep 09, 2020 -

Paramus Hyundai responded

Hi there Benjamin, thank you so much for sharing your positive feedback about your visit with our Service Department! Please don't hesitate to reach out if there's anything additional we can do for you or your vehicle, and have a great day!

August 06, 2020

"Similar experiences"

- Marc B.

I can corroborate the negative reviews here: lead you to believe you need pricey repairs, customer service folks have attitudes when you question, quote prices without tax so you think you're paying less than you expected. I will never return here for service. Dealership is so close to my home and I wanted to buy my Hyundais here, but salespeople don't work with you. I've bought or leased 3 or 4 Hyundais and not one close to my home.

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Recommend Dealer
No
Employees Worked With
Aug 07, 2020 -

Paramus Hyundai responded

Marc, Thank you for your feedback. We are concerned with your response. Customer service is very important to us. Please reach out to us today or tomorrow so we can find a way to rectify your complaint and come together with a solution. I look forward to hearing back from you. I can be reached directly through phone and email Monday-Friday 8:30am-4pm. Best, Vivian Rappa Service Manager Vperez@rt4cars.com

August 03, 2020

"poor diagnostics. headlight not working, said bulb was..."

- mcsor2

poor diagnostics. headlight not working, said bulb was burt out. new bulbs, swapped left and right. still not working. they said it needs a factory.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
No
Employees Worked With
Aug 04, 2020 -

Paramus Hyundai responded

Hello, Thank you for your feedback. We are concerned with your response. Customer service is very important to us. Please reach out to us today or tomorrow so we can find a way to rectify your complaint and come together with a solution. I look forward to hearing back from you. I can be reached directly through phone and email Monday-Friday 8:30am-4pm. Best, Vivian Rappa Service Manager Vperez@rt4cars.com

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