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Paramus Hyundai - Service Center

Paramus, NJ

2.1
103 Lifetime Reviews Review Dealership

103 Reviews of Paramus Hyundai - Service Center

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September 09, 2020

"There were very Easy to deal with. Quick service and..."

- Benjamin.pomper

There were very Easy to deal with. Quick service and they answered my call right away. They called back to make sure I was coming.

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Recommend Dealer
Yes
Employees Worked With
Sep 09, 2020 -

Paramus Hyundai responded

Hi there Benjamin, thank you so much for sharing your positive feedback about your visit with our Service Department! Please don't hesitate to reach out if there's anything additional we can do for you or your vehicle, and have a great day!

August 06, 2020

"Similar experiences"

- Marc B.

I can corroborate the negative reviews here: lead you to believe you need pricey repairs, customer service folks have attitudes when you question, quote prices without tax so you think you're paying less than you expected. I will never return here for service. Dealership is so close to my home and I wanted to buy my Hyundais here, but salespeople don't work with you. I've bought or leased 3 or 4 Hyundais and not one close to my home.

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Recommend Dealer
No
Employees Worked With
Aug 07, 2020 -

Paramus Hyundai responded

Marc, Thank you for your feedback. We are concerned with your response. Customer service is very important to us. Please reach out to us today or tomorrow so we can find a way to rectify your complaint and come together with a solution. I look forward to hearing back from you. I can be reached directly through phone and email Monday-Friday 8:30am-4pm. Best, Vivian Rappa Service Manager Vperez@rt4cars.com

August 03, 2020

"poor diagnostics. headlight not working, said bulb was..."

- mcsor2

poor diagnostics. headlight not working, said bulb was burt out. new bulbs, swapped left and right. still not working. they said it needs a factory.

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Recommend Dealer
No
Employees Worked With
Aug 04, 2020 -

Paramus Hyundai responded

Hello, Thank you for your feedback. We are concerned with your response. Customer service is very important to us. Please reach out to us today or tomorrow so we can find a way to rectify your complaint and come together with a solution. I look forward to hearing back from you. I can be reached directly through phone and email Monday-Friday 8:30am-4pm. Best, Vivian Rappa Service Manager Vperez@rt4cars.com

March 16, 2020

"Uneducated service advisor and technician"

- yogi

Just spent $200 for diagnostic and technician needs more time and asking for more money. They have no clue. never going back. $200 spent and I still don't know what is wrong with my car

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Recommend Dealer
No
Employees Worked With
Nick
Mar 16, 2020 -

Paramus Hyundai responded

Hello, Thank you for your feedback. We are concerned with your response. Customer service is very important to us. Please reach out to us today or tomorrow so we can find a way to rectify your complaint and come together with a solution. I look forward to hearing back from you. I can be reached directly through phone and email Monday-Friday 8:30am-4pm. Best regards, Vivian Rappa Service Manager Vperez@rt4cars.com

Mar 17, 2020 -

yogi responded

Vivian, first of all thank you very much for taking time out from your busy schedule and reading my feedback and responding to it. When I first scheduled my service appointment they told me it would cost me $175 for initial diagnostics. They never told me that you would charge me more if your technician could not figure out problem and needs more time and cost more money. I am also very disappointed with shop charge without even fixing anything. So I spent $200 and don't even know what's an issue with my car. If you want make things right, you should diag my car for free until your technician figure out what's wrong with my car and what needs to be fixed. Other scenario would have been, you should have never charged me initially if technician couldn't figure out problem and need more time and customer refused to go on. Ball is in your court and hoping for positive outcome from you. Thank you

Mar 18, 2020 -

Paramus Hyundai responded

Hello, Any diagnostic charge that is charged out to you is applied to the repair of the vehicle. We do not charge you for both diagnostic time as well as the repair. Please let us know when you can come back in to re-evaluate your concerns and come together on a solution to recommended repairs. Our goal is to provide you with a safe and reliable vehicle. Thank you, Vivian Rappa Service Manager vperez@rt4cars.com

Mar 18, 2020 -

yogi responded

Vivian, I can bring my vehicle back only on one condition. You will not charge me for another diagnostics as I already paid for regardless of how long does it take your technician to figure it out. Once your technician figure out and give me total parts and labor cost, I will make my final decision weather to move forward with repair or not without any conditions. Please let me know. You can email or call me. Your service department has my info.

March 04, 2020

"Service: disappointing, expensive, and hard to trust. "

- EPR

Routine service for a car that is barely 2 years old and had no issues ended up being extremely expensive. This shop has high labor rates and pushes work that isn’t necessary. My fault for agreeing to the work without researching and shopping around ahead of time. After I complained, they gave me a "discount" but the price quoted initially did not include taxes or fees so the total with discount was only a little less than the original high estimate. In addition, I asked them to look at damage to a lower engine cover and support bracket. They claimed the radiator was also damaged and needed to be replaced. I declined the repair and had it checked out at another dealer. Full disclosure, the other dealer was responsible for delivering the car with that damage, but we looked at it before we discussed who was responsible for the damage. I looked at it myself while it was on the lift with two mechanics and a service manager. There was no sign of radiator damage; perfectly flat and aligned, no visible dents or deformation. When I called Paramus to let them know their assessment did not seem accurate, they stuck with their story, even after I sent a picture. They told me the picture didn’t show it and that we just didn’t know what we were looking at. Possible, I suppose, but not very likely. I know many dealers have a reputation for overcharging and seem more interested in quick cash than repeat customers. This seems to be one of them. They won't see me again. You may want to keep your distance.

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Recommend Dealer
No
Employees Worked With
Not listed
Mar 04, 2020 -

Paramus Hyundai responded

Hello, Thank you for your feedback. We are concerned with your response. Customer service is very important to us. Please reach out to us today or tomorrow so we can find a way to rectify your complaint and come together with a solution. I look forward to hearing back from you. I can be reached directly through phone and email Monday-Friday 8:30am-4pm. Best regards, Ashlyn Paul Customer Service Representative Direct Line: (201)546-5665 apaul@rt4cars.com

Mar 05, 2020 -

EPR responded

Hi Ashlyn, I noticed your name on other negative reviews and called to speak to you before posting this. I was told you work in rentals and just follow up on reviews to help out. I was referred to a service manager who I spoke to for quite a while. I didn't ask for anything and only wanted to provide feedback on my experience. It was a frustrating conversation. All points I tried to convey were contradicted or dismissed. Your position seems to be that everything was totally fine, and the only problem is I'm not able to see how great my experience actually was. I don't see any point in continuing that conversation. Let's just go our separate ways.

January 31, 2020

"Not willing to fix their mistake"

- Vicki L.

Brough my car for a service and they recorded an incorrect mileage at 35,5K miles, 2K miles over the actual mileage. Two days brought my car for inspection and the actual milage of 33,5K was reported. At this point it looks like the odometer was rolled back by 2K miles. When I noticed the mistake and came in to resolve the issue I was told it's not a big deal. It is. Unfortunately I know from personal experience that discrepancies in mileage will affect your car value dramatically. When I explain that to representative, who turned out to be the service manager named Vivian, I was told than the information is only gathered for internal use and is not share with carfax. Incorrect again, since I received an email from them and that's when I noticed the mistake. I was told to bring my car for another service and they will record the correct mileage. However, that won't solve an issue since the wrong information was already reported to a car fax. When I asked what if I don't want to bring my car to the location again, I was told then we can't help you. My concern was completely disregarded and I was talked over the entire time I tried to voice my concern. What I took from this experience is that this dealership is not responsible for their mistakes and will not do anything to solve the issue they created. In addition to this issue, when I bought my car at Paramus of Hyundai, I was given a voucher for three free oil changes and 2 tire rotations. When I tried using the voucher, the dealership would not honor the deal they made with me. I also tried reaching out to manager, but every time I call MR. Curcio is not around and no one knows when he'll be back. While trying to resolve the issue, I contacted the corporate and was told they have no influence over individual dealership as they are independently owned.

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Recommend Dealer
No
Employees Worked With
Jose Fernandez and Vivian (manager)
Jan 31, 2020 -

Paramus Hyundai responded

Dear Valued Service Customer, Thank you for your feedback. Customer service is very important to us. Please reach out to us on Monday morning so that we can address this situation. If you would rather, please provide your phone number so that upper management can get in touch with you. Thank you. Best Regards, Hyundai of Paramus Service Management Team

January 23, 2020

"Annie is the BEST"

- moonstone845

I Had an Emergency with my 2008 sonata and walked in with no appointment to a lovely lady. Her name was Annie Ramaglia NOT only did it NOT matter that i had no appointment but she treated me like family. Understood my concerns and was Fabulous explaining exactly what was going on with my vehicle. I didn't feel under any pressure at all by Annie she is a complete asset to the company and her customer service is out standing i felt as if ive been their for service for many years mean while it was my first time coming in for an emergency while traveling. I do not live in the area but i will make it a point to continue only to service with Annie at RT 4 Paramus location. THANK YOU AGAIN ANNIE YOUR THE BEST!!

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Recommend Dealer
Yes
Employees Worked With
Jan 23, 2020 -

Paramus Hyundai responded

Thank you for the great review! We will be sure to thank Annie for providing you with excellent service when you needed it. Let us know if there is anything else we can help you with. We look forward to working with you again!

January 23, 2020

"Do not service with ANNIE at Paramus"

- bluemoon425

So disappointed that this dealership and service center have forgotten it is about customer service. Worst customer service I had ever come across by advisor Annie. I don't know if the woman was having a bad day but totally unprofessional and have an attitude problem. Disgusting! I am never coming back, Paramus Hyundai. By the way, engineer was great! Thank you so much for looking into the problem.

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Recommend Dealer
No
Employees Worked With
Jan 24, 2020 -

Paramus Hyundai responded

Hello, I regret to learn of your disappointment with any customer service that was not to your standards. As our customer, we value your feedback and would like to connect with you to better address your concerns. Please contact me when you have a moment. Thank you. Best, ROCCO AURIEMMA GENERAL SALES MANAGER RAURIEMMA@RT4CARS.COM

January 05, 2020

"ECU Upgrade"

- namscho

Setting up the appointment on-line was quick and easy. Service center was full, but I was able to get the car back within the hour. Good communication from the service representative. Overall very satisfied with the experience.

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Recommend Dealer
Yes
Employees Worked With
Jan 06, 2020 -

Paramus Hyundai responded

Hello, it's a delight to see your satisfaction in regards to your service experience. Thank you so much for taking the time to share your feedback in regards to setting up an appointment with us. We appreciate knowing about your satisfaction. Let us know if we can do anything else for you. Our team is always happy to help and we welcome you again.

January 05, 2020

"Hi,Mine in a 2018 brand new car. I had only 13000 miles..."

- nira.ksundaram

Hi, Mine in a 2018 brand new car. I had only 13000 miles . I had an 15000 mile service last week for no reason. They charged me 400$!!!!! . Parts for a car with so much less miles is 200$ ?? Never would go to them again they just rip you off. I was ignorant , never gaian will go to service to them. Always enquire and then go for service

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Recommend Dealer
No
Employees Worked With
Jan 06, 2020 -

Paramus Hyundai responded

Nira, I am sorry to hear that your experience was not up to our standards! In order to address your issue, please contact me promptly at my direct number. Best, Ashlyn Paul Customer Service Representative Direct Line: (201)546-5665 apaul@rt4cars.com

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