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Paramus Hyundai - Service Center

1.4

82 Lifetime Service Reviews

234 NJ-4, Paramus, New Jersey 07652

82 Reviews of Paramus Hyundai - Service Center

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January 10, 2019

"Horrible Experience"

- lmdiaz1988

My mom purchased a Hyundai Tucson 2017 on October 2017. On December 8th 2018 this Tucson broke down because of Engine Failure. The car has now been in the Paramus Hyundai location for more than 30 days. My family has yet to receive an estimated time of repair. I have called the service manager 3x this week and left numerous messages and she has yet to return my calls. Under the NJ lemon law, if a car is 20 days or more in a shop for repair it is considered a lemon. I am very disappointed in this whole ordeal and even more disappointed in the way it has been handled. I have never experienced such poor customer service. I would never recommend Hyundai to anyone. The level of compassion and understanding is deplorable. I wouldn't wish this experience on my worse enemy. Imagine, working so hard to buy a new car and being without the car for more than a month?

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Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Vivian, Tom
Jan 31, 2019 -

Paramus Hyundai responded

Thank you for alerting us to this issue, LM. We are looking into this matter at the current time. Regards, Rocco Auriemma | rauriemma@rt4cars.com | General Sales Manager

October 28, 2018

"Poor, unprofessional service"

- Danny68

I used to service my car at Paramus Hyundai. I always leave the car clean and shiny and always get it back dirty. With oily handprints on the body, stains of liquids under the hood, footprints and handprints inside. But last time (beginning of January) they also scratched the body during service. I immediately reported it to manager, She promised to contact me and repair the damage. Almost 4 months later she still did not contact me and damage is not repaired. Cheap, unprofessional, unfriendly service. Keep away from Paramus Hyundai. I posted the above review at the end of April. Of course that manager never contacted me. But after April"s review other manager wrote to me and promised to repair the damage. Of course, it ended with a promise. I did not hear from her since June. Almost ten months after my visit damage is not repaired and no one feels responsible. My recommendation did not change: CHEAP, UNPROFESSIONAL, UNFRIENDLY SERVICE. KEEP AWAY FROM PARAMUS HYUNDAI.

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Overall Experience
Recommend Dealer
No
Employees Worked With
Other Employees : Vivian Rappa,
September 26, 2018

"Horrible customer service !!!!"

- Joey nixss

Customer service horrible... they lie about everthing... rude, rude, rude...not sure her name, Service adviser .Own 2016 Tucson 30k.. under warranty , Tried charging me $ 155.00 +tax to diagnose an issue....when I told her what the problem is. So I left and took it to Rt 10 Hyundai of DENVILLE and they took care of it for FREEEEE THANKS BUT NO THANKS RT 4

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Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Not sure her name
April 25, 2018

"Poor, unprofessional service"

- Danny68

I used to service my car at Paramus Hyundai. I always leave the car clean and shiny and always get it back dirty. With oily handprints on the body, stains of liquids under the hood, footprints and handprints inside. But last time (beginning of January) they also scratched the body during service. I immediately reported it to manager, She promised to contact me and repair the damage. Almost 4 months later she still did not contact me and damage is not repaired. Cheap, unprofessional, unfriendly service. Keep away from Paramus Hyundai.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Vivian Rappa
Aug 16, 2018 -

Paramus Hyundai responded

I’m sorry to hear about your recent visit at our dealership. Our customers are our top priority, and we do apologize that your vehicle's service needs were not met. Please contact me at your earliest convenience as I’d like to further understand what happened and address these concerns. I look forward to hearing from you. Service: Heather C., BDC Manager, hcurcio@rt4cars.com"

April 12, 2018

"Horrable service I am so Upset"

- PavlinTsakov

I past Monday April 9 2018 in this place! I spoke whit Service advisor Viviana Perez and another lady Katerina i forget last name: She told me to send my car in shop and wait for my service. Really I come for one vechicle light -{to check and replaced} light after see any wrongs- change the Socket for bulb wires and bulb. She say You should be stay 1h to be fix my problem really. I stay Nearly 3h to come one Tech to say he no see any wrong. For me he no try to find the problem at first time !!! I told him My light couple times work couple times no. I think he visual inspect my light were is no real nothing.He told me after I am ready he should be change my bulb he say price 4.95 no everything more !!! Labor for this 2 min job is 45$this is unacceptable. Katerina no show me Total payment to take my decision. She Skip at me price for replace this bulb !!! I loose 3 hours-- 56.19$ and Unhappynes to this job really is no done correctly . I am no trust people were try to play and no professional fix the problem at first time.I don`t believe This PEOPLE MORE!!! SORRY BUT I NO RECOMMEND ANY my Friends to fix them cars here!!!

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Overall Experience
Recommend Dealer
No
Employees Worked With
Katerina Cruz
Aug 16, 2018 -

Paramus Hyundai responded

I am deeply sorry to hear about your experience with our service department. Our customers are our top priority, and I sincerely apologize if we have not met your needs during your last visit with us. If you would like, please contact me at your earliest convenience so I may further understand the situation. I look forward to hearing from you. Service: Heather C., BDC Manager, hcurcio@rt4cars.com"

February 20, 2018

"Poor customer service"

- Rg12345

We had a bad experience at Paramus Hyundai on Saturday. John Hyland, General Manager of the Eastern Region of Hyundai got Christopher Huysman from Hyundai in touch with us when we were having issues with our recently purchased Hyundai Sonata. We may have tapped our front car bumper gently against a parking stop at our condo and the front car bumper fell apart. It seemed to me it was made crappy. Chris made an appointment for Paramus Hyundai to see our car bumper. We moved our schedule around to come to Paramus Hyundai. We waited a while and before we even had a chance to say practically anything, a Khariana Cruz at the service desk told us the bumper damage was not covered by warranty. It was very antagonistic trying to speak with her and we spoke with her for no more than a minute or two. She didn't even seem to care that we were sent there by Hyundai corporate. As we were leaving Hyundai, someone from Paramus Hyundai called us and asked if we are coming for our appointment. I told her we were there and about my experience with Khariana Cruz. I told her I was going to tell Hyundai corporate about it. She said she'd get back to us which she did not. Things were very disorganized at Paramus Hyundai based on our experience there. This was the 2nd bad experience for us at Paramus Hyundai. When we started looking at Hyundais and went in for a test drive, we were just told to look outside. We emailed Paramus Hyundai and Hyundai Hdqtrs about our issue. I saw on Yelp under Paramus Hyundai. See other reviews here and at consumeraffairs.com/auto… Consumer Alert A number of positive reviews for this business originated from the same IP address. Our automated recommendation software has taken this into account in choosing which reviews to display, but we wanted to call this to your attention because someone may be trying to artificially inflate the rating for this business.

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Overall Experience
Recommend Dealer
No
Employees Worked With
Khariana Cruz
Apr 04, 2018 -

Paramus Hyundai responded

This review has been received and acknowledged.

January 02, 2018

"Do Not Lease a Hyundai"

- brandonchildress

This is my first lease (my 3rd Hyundai). I will never lease a Hyundai again! I thought I understood the lease process and after a flat tire realized I am renting a vehicle but am fully responsible for all items that I was responsible for while financing my prior cars. I was told leasing is different. I was told wrong. So a vehicle with 6,000 miles has a flat and it’s a $210 repair. The costs of service at this dealership are very expensive. An oil change with a 50.00 coupon cost me over 50.00. I’ve checked around at other dealerships at this point and now see what a bad deal Hyundai offers. Most other dealerships offer free oil changes, tires, etc when a vehicle is leased (some even for the first five years of financing). The sales staff are friendly, but the service and prices of services are below par. I won’t bring this vehicle back to this location even for service. When the lease is completed, I’ll get a better deal. I had wanted to stay loyal to Hyundai as the cars have had good service on my prior vehicles. While I believe Hyundai Paramus to not really be too concerned, I will not be doing any further business with Hyundai.

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Overall Experience
Recommend Dealer
No
Employees Worked With
Annie Ramaglia
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 06, 2018 -

Paramus Hyundai responded

Thank you for alerting us of this issue, Brandon. Our top priority is delivering 100% customer satisfaction and we are very sorry to hear about your experience. I would really appreciate the chance to speak with you regarding this matter. Please contact me at your earliest convenience. I look forward to speaking with you and regaining your trust in our business.

December 27, 2017

"Unprofessional and disrespectful staffs"

- HARRYRA18

If I can give Hyundai Paramus ZERO STAR, I would. This place had showed great disrespect towards a frustrated and unsatisfied customer. I had my Hyundai Sonata's engine oil changed and they didn't close the engine oil cap that is underneath the car tight enough. The engine oil leaked and my engine is xxxxed. I called to talk with the manager of the branch, he is never there, I think his name is Roco or Rokko. So I asked to speak with the Assistant Manager, Tim, and he was a complete xxxxxxx. Kept saying we have nothing to do with this when it happened in Hyundai Paramus building. And then they transferred me to service department because Tim the Assistant Manager he had nothing to do with service department. I asked for service department manager and she is never available. Hyundai PARAMUS does not give a xxxx about customer satisfactions. They don't take ownership of their responsibility and their work. Very unprofessional technicians and staffs working there. Hyundai Motor America (HQ in California) is also xxxxxxxx. Here is my brother's story: Literally the worst part of my life is dealing with Hyundai Paramus. Through their poor repair service (incl. oil change), it almost got ME AND MY FRIEND KILLED in the freeway of Los Angeles. I HOPE THIS POST GETS THE ATTENTION THEY DESERVE AND PAY FOR WHAT A HORRIBLE THING THEY'VE DONE TO A LOYAL CUSTOMER OF HYUNDAI. They have COMMITTED FRAUD, LIED, and are taking ADVANTAGE of me. Here is the terrible story: I moved to Los Angeles with hopes to start a wonderful life with my new job. Rest of my family, who lives in NJ, have decided to send me their car to support me with the LA commute. Before they send the car to CA, they decided to go to Paramus Hyundai for any necessarily repairs so that I don't need to get any immediate car work done in CA. Paramus replaced my engine oil, and few days after, my parents sent the car (2015 Hyundai Sonata 25,000 miles in) using a certified vehicle transport services company. It did take 2 weeks but I was just very glad that I got the car. After 3 weeks of driving my car in LA (less than 400 miles since the repair), a horrible thing happened. I was on the I10 freeway around 10pm with my friend in the passenger seat, then we suddenly realized an oil smell from the car and a strong engine sound. The engine oil sign then turned on and the engine turned off with no access to accelerate the car. We were unfortunately still on the freeway with other cars flying at 70 mph. I immediately steered towards the right side of the freeway to stop and ended up hitting the back of a truck on the side of the road. Although there were some damages in the front bumper were just glad that we stopped the car since we could've gotten in a serious accident. We called the towing service and sent the car to the Hyundai Garden Grove dealership in Orange County. They examined the car and found that the ENGINE OIL PLUG had disappeared. The service manager indicated that the last repair I got my engine oil changed did a poor job of tightening the oil plug because a plug shouldn't just fall-off/disapper. Was this the vehicle transport company's fault? No, I checked with them to see what their procedure is and they scoffed at me saying that they don't even know where the oil plug is located. This is CLEARLY Hyundai Paramaus' fault and they have yet to accept their mistake or responsibility. I worked with a Case Manager from Hyundai Corporate and she literally said that if the dealership says they are not responsible then corporate cannot do anything for the customer. SO WHAT IF THIS MISTAKE KILLED ME DURING THAT NIGHT ON THE FREEWAY? IS THIS STILL MY FAULT COSIDERING THAT THE ENGINE OIL PLUG CAME OUT AND STOPPED MY CAR? I hope you guys really read this and brainstorm with me on how I can get Paramus to pay for the engine of my car. They have zero logical argument to why they are not responsible for their poor mistake, yet Corporate is saying that they cannot do anything to a "privately-owned" organization, Paramus.

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Recommend Dealer
No
Employees Worked With
Rocco (Manager), Tim (Assistant Manager), and the Service Department Manager. THE WORST MANAGEMENT. DOES NOT TAKE OWNERSHIP OF THEIR POOR WORK.
November 02, 2017

"Frustrated! Possible Mis-diagnosed costing $1000 "

- ncominale

Very frustrating experience recently!!!! I feel our vehicle was misdiagnosed which resulted in a repair that cost me almost $1000 for something that should have been covered by the warranty, and/or extended warranty that was purchased. My family has been customer of the dealership for many years, purchasing, I believe, about 9 vehicles (7 were new,and the others pre-owned). In April, we had our Vera Cruz in for service and one of the items we had it in for was a knock. Was happening in a variety of situations (turning, starting from a stop, even at a constant speed) and I feared it was the transmission. The diagnosis was worn axle spacers. this is not covered under warranty they said and was told that this was not a safety issue if not repaired, just would hear this knock. Repair would have been 2-300 for the replacement kit. I was not sure I wanted to pay for that repair and was still not convinced this was the issue. July, I decided for a second opinion and went to an independent mechanic to diagnose. I explain what the dealer diagnosed and when we told him axle spacers, he seemed surprised. he got it up on lift and the first thing he saw that was causing the noise was a torn axle boot. The boot did not seem to be dry rotted and the vehicle never being driven in off road or hazardous conditions to cause this. Plus how did the dealer not find this. This is serious and can lead to the joint failing and be a major safety issue. Went back to dealer and explained what was now found, and when they reviewed, found that both front axles had torn boots and needed to be repaired. We were told that these axle repairs are not covered under warranty since exterior factors caused the tears. Again, there is nothing that should have led to exterior factors given how the car had been driven. Even one of the service folks there was surprised to hear of a torn boot since they are really heavy duty rubber. After discounts to help with cost, it still came to almost $1000. They even did submit to Hyundai Corp for Warranty Coverage and was reject for the reasons mentioned. Because it was rejected and reviewed, Hyundai will not review again. I have explained, at the time, that the original diagnosis, was incorrect, and the knock internally, led to the torn boots. Now, even the extended warranty is not an option, as this is something that should be covered by the powertrain warranty. At this point, seems nothing can be done. This entire process, from beginning, we have not had any of our calls returned, we have always had to call in, and usually get passed around and eventually get asked to leave a message, which we do not hear back, or we need to show in person. Again we have been long standing customers, but can say that the service seems to have not been as good as it once was in the past. I think time to move on!

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Overall Experience
Recommend Dealer
No
Employees Worked With
Multiple Service Agents
Nov 09, 2017 -

Paramus Hyundai responded

Your concerns are taken very seriously by our entire team here at Hyundai of Paramus. Please reach out directly at your earliest convenience at 201-712-9668. Thank you.

May 19, 2017

"Horrible service"

- Abhishek Mynam

Service is horrible and no one is technically strong. Just to avoid fixing an issue, they pretend that the issue is not there. Sometimes they will accept the issue and if they are not able to fix it they will simply say no, that is not an issue. They will not accept to change the part under warranty even if they know that the part has issue. It's better to go to Midas or Menike or some gas station service center rather than wasting money here

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Overall Experience
Recommend Dealer
No
Employees Worked With
Joe
Jun 23, 2017 -

Paramus Hyundai responded

Thank you for your feedback and we apologize that we did not meet your expectations.  At Hyundai of Paramus we pride ourselves on providing top-notch service and the experience you describe is not acceptable.  We want to research your situation and discuss options to make things right.  Please contact us at your earliest convenience so we can work on a solution. Direct Customer Service Team | (201) 712-9668 | hyundai@rt4cars.com

Jul 14, 2017 -

Abhishek Mynam responded

Same irresponsible behavior again on 7/12/2017. I came with the same problem in my car which is making me visit you multiple times. Had an appointment at 12:15 to have someone come with me for a test ride. I was told at 12:45 that no technician is available and not sure if they will be available even at 1:15 or I have to reschedule to come again. I don't see any reason to have an appointment. When I raised my voice and one front desk person asks me to lower my voice and he is the same guy Joe again and this time he comes from nowhere when I was talking to some other person. This time also the front desk people say that they don't see an issue but finally when actual technician came with me in the car he said "this noise is so annoying" and orders a part. It's not just me, one of my colleagues bought a Sonata and he is also experiencing the same kind of service. If you want to talk to me directly, please find the appointment for Genesis coupe on 7/12/2017 at 12 15 for my contact number

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