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Paramus Hyundai - Service Center

Paramus, NJ

2.4
123 Reviews

123 Reviews of Paramus Hyundai - Service Center

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March 26, 2022

New this is what customers service needs to be at all Hyundai dealerships. This time they took care of everything. They provided a ride home and when we picked up the Palisades they provided complete and More

by Carlos Taveras
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mrs. Rappa
Mar 26, 2022 -

Paramus Hyundai responded

Thank you for choosing Hyundai of Paramus, Carlos! We are happy to know that you enjoyed the care we provided for your Hyundai Palisade. Let us know if there is anything else we can help you with.

March 09, 2022

Ms. Annie Ramaglia took the time to learn about me, and really understood how to help my car. I can tell the service experts respect one another and want More

by m1ssey3m
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Annie Ramaglia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2022 -

Paramus Hyundai responded

Thanks for choosing Hyundai of Paramus! Our team always works hard to make your experience great! They will be glad to see your feedback.

February 09, 2022

It's not my style to just trash a business, but Paramus Hyundai earned this scolding. When POOR CUSTOMER SERVICE is coupled with POORLY TRAINED Salesman & incompetent Receptionist who schedules Service app More

by You get what you deserve
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Annie Ramaglia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Edward Santiago
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather Curcio
January 28, 2022

Please check all reviews from other sites before dealing with this dealer there website is fixed they r a one star dealer at most especially there service dept Annie n the service manager! More

by Larionspano
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Annie Ramaglia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vivian needs to be replaced
Jan 30, 2022 -

Paramus Hyundai responded

Dealer Valued Service Customer, Customer service is very important to us here at Hyundai of Paramus. Thank you for your feedback. We have a department catered to improving our customer service. Please contact us further so we can learn more regarding your service. Thank you & we look forward to hearing back from you soon. Service Management Team 551-999-6771

January 13, 2022

Had service appt was told needed car for 4 plus hours to check a broken switch I had a 8 am appt ! This is totally unacceptable unless all there appts r made for 8 am ???? It would have taken 30 seconds to More

by Larionspano
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Annie Ramaglia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vivian
Jan 13, 2022 -

Paramus Hyundai responded

Dealer Valued Service Customer, Customer service is very important to us here at Hyundai of Paramus. Thank you for your feedback. We have a department catered to improving our customer service. Please contact me further so I can learn more regarding your service. Thank you & I look forward to hearing back from you soon. Heather Customer Relations Manager 551-999-6771 hcurcio@rt4cars.com

Jan 13, 2022 -

Larionspano responded

Would love to speak to someone who is knowledgeable in repair of my car (tony) not the service writer or service manager as they don’t seem to have a clue ! Heather u can call me in morning at 201-931-3837 thank you

October 26, 2021

Service team is friendly, but horrible communication between sales department and national customer care. Only went twice, and both times were horrible. First time, they try to sell me tires for my bran More

by Jillb419
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Brian Gombocz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2021 -

Paramus Hyundai responded

Hi, Thank you for your feedback. We are concerned with your response. Customer service is very important to us. Please reach out to us today or tomorrow so we can find a way to rectify your complaint and come together with a solution. I look forward to hearing back from you. I can be reached directly through phone and email Monday-Friday 8:30 am-4 pm. Vivian Rappa Service Manager 551-228-1343 vperez@rt4cars.com

Oct 26, 2021 -

Jillb419 responded

We have already spoken three times this morning since my service appt.As I have advised I contacted Brian who said he would be calling you. In the meantime, my concern is my Hyundai Usa Customer care team has conflicting information and has already confirmed my maintenance program of complementary service every 3000 miles,Has also sent notification of service survey alerts for this same time frames

September 29, 2021

Stay away from them, no one knows what they are doing even the manager Vivian. I went 6 times and they can’t find out what’s wrong with my car. Every single time they were telling different things. At th More

by goodbye-07.martial
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Nick
September 27, 2021

Service manaager refused to provide service bec appt was not in her system. I had official notice for appt from Paramus Hyundai Service dept. I was time and paid a toll to go there More

by wrico106
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Megan Ramaley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2021 -

Paramus Hyundai responded

Hi, Thank you for your feedback. We are concerned with your response. Customer service is very important to us. Please reach out to us today or tomorrow so we can find a way to rectify your complaint and come together with a solution. I look forward to hearing back from you. I can be reached directly through phone and email Monday-Friday 8:30 am-4 pm. Best, Vivian Rappa Service Manager 551-228-1343 vperez@rt4cars.com

September 14, 2021

Stressful Horror ShowStay away from their Service Stressful Horror Show Stay away from their Service Department No one knows what they’re doing More

by KenRein
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
No
Employees Worked With
Marilyn Batres
1.0
This rating includes all reviews, with more weight given to recent reviews.
Annie Ramaglia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rocco Auriemma
1.0
This rating includes all reviews, with more weight given to recent reviews.
hcurcio Admin
1.0
This rating includes all reviews, with more weight given to recent reviews.
mbraulm Admin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The person who answered the phone was rude and had an attitude and put me on indefinite hold twice.
Sep 14, 2021 -

Paramus Hyundai responded

Hi, Thank you for bringing your recent experience with our Service Department to our attention. I would like to learn more about your time here and the level of customer service received. Please reach out to me directly when you have a moment. I hope to connect soon. Best, Vivian Rappa Service Manager 551-228-1343 vperez@rt4cars.com

Sep 14, 2021 -

KenRein responded

Just spoke to Vivian Rappa the Service Manager. She blamed everything on the storm and her Call Center. I asked why the call center was not alerted to the situation about cancelled appointments…no answer Why they keep calling about a part…she sees no part ordered. It’s obvious why this service is a messs…Vivian doesn’t have the skill set imo She basically told me to go elsewhere if I didn’t like her Service Dept. Also blamed the Sales for having the wrong phone numbers on the account…I tried to fix that several times too. With no luck I’ll wait to see if they sort this out or I’ll have to go to a different location

August 11, 2021

2020 Hyundai Santa Fe was due for an oil change so took it in. Pros: Spoke with Annie who is such a doll, beautiful personality, I could honestly hang with her all day. I’m sure all the customer reps ther More

by Jaz
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Annie Ramaglia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2021 -

Paramus Hyundai responded

Jaz, Thank you for your feedback. We are concerned with your response. Customer service is very important to us. Please reach out to us today or tomorrow so we can find a way to rectify your complaint and come together with a solution. I look forward to hearing back from you. I can be reached directly through phone and email Monday-Friday 8:30 am-4 pm. Vivian Rappa Service Manager 551-228-1343 vperez@rt4cars.com

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