Brough my car for a service and they recorded an incorrect mileage at 35,5K miles, 2K miles over the actual mileage. Two days brought my car for inspection and the actual milage of 33,5K was reported. At this point it looks like the odometer was rolled back by 2K miles. When I noticed the mistake and came in to resolve the issue I was told it's not a big deal. It is. Unfortunately I know from personal experience that discrepancies in mileage will affect your car value dramatically. When I explain that to representative, who turned out to be the service manager named Vivian, I was told than the information is only gathered for internal use and is not share with carfax. Incorrect again, since I received an email from them and that's when I noticed the mistake. I was told to bring my car for another service and they will record the correct mileage. However, that won't solve an issue since the wrong information was already reported to a car fax. When I asked what if I don't want to bring my car to the location again, I was told then we can't help you. My concern was completely disregarded and I was talked over the entire time I tried to voice my concern. What I took from this experience is that this dealership is not responsible for their mistakes and will not do anything to solve the issue they created.
In addition to this issue, when I bought my car at Paramus of Hyundai, I was given a voucher for three free oil changes and 2 tire rotations. When I tried using the voucher, the dealership would not honor the deal they made with me.
I also tried reaching out to manager, but every time I call MR. Curcio is not around and no one knows when he'll be back.
While trying to resolve the issue, I contacted the corporate and was told they have no influence over individual dealership as they are independently owned.