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Paramus Hyundai - Service Center

1.6

90 Lifetime Service Reviews

234 NJ-4, Paramus, New Jersey 07652

90 Reviews of Paramus Hyundai - Service Center

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November 19, 2019

"Poor service. Waited for my car and it’s promised 1 hour..."

- RDA

Poor service. Waited for my car and it’s promised 1 hour service for a “software update”. Took over two hours. No communication. just awful.

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Recommend Dealer
No
Employees Worked With
K Cruz, Tony
Nov 19, 2019 -

Paramus Hyundai responded

Hello, I am sorry to hear that your experience was not up to our standards! In order to address your issue, please contact me promptly at my direct number. Best, Ashlyn Paul Customer Service Representative Direct Line: (201)546-5665 apaul@rt4cars.com

October 24, 2019

"Poor customer service"

- Peter

We purchased a one year old Tucson. After a month the brakes were not working properly. We tried to reach our salesman several times. We left messages that were never returned. We eventually brought the vehicle in to get serviced and were told that we would have to pay $500 to fix the brakes. Even though the car was not driven very much. The salesman said there was nothing he could do since the car was now purchased 6 months earlier. Even though we tried to reach him well before that with no success and no return call. We will never buy another car from Hyundai and specifically this dealer.

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Recommend Dealer
No
Employees Worked With
Oct 24, 2019 -

Paramus Hyundai responded

Peter, I am troubled to learn of any customer service that has left you feeling disappointed. Rest assured we take your comments seriously and would like to speak with you to best resolve your concerns. Please contact me when you are available. Best, ROCCO AURIEMMA GENERAL SALES MANAGER RAURIEMMA@RT4CARS.COM

October 11, 2019

"Just avoid it"

- Oleksii

I've been to this service a few times before the today's visit. It wasn't the best experience (how about oil change for almost 3 hours?), and the waiting room is quite terrible, but i've been going there because it was close. However, 3 days after the most recent service I noticed an oil leak between the engine block and the oil pan. Dear reader, you must be wondering why it wasn't found during their multi point inspection. And the answer - because they check only tires, filters and some other stuff. And if something is obviously broken but not in their list they won't let you know. Anyways. I called them to schedule an appointment and during the call I asked them to check whether it is something that can be covered under the warranty. They said that they would call me back, but as you assume they haven't. So this morning I showed up and told an advisor that there is a leak, and my goal is to get this fixed under the warranty if possible. She said that first of all they need to diagnose it (not confirm!), and then would see whether it is covered. The diagnostic cost is $175, and if it was not the warranty case I would need to pay for it. I accepted this. It took them 2 hours to get back to me to say that since I am the original owner this issue would be fixed under the warranty. However, I am an honest guy, and told them that I was not an original owner. The advisor started calling everybody to stop working on my car. After that she gave me an invoice to pay for the diagnostic, because that way it wasn't covered by the warranty. And because I am paying for it, I asked for the report. The report says: Concern confirmed: Oil Pan Leak. So it took 2 hours and $175+tax to get the information I had already known. This is ridiculous. And after I reached Hyundai America, they started playing dirty games to make it impossible to get my money back. Just avoid it.

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Recommend Dealer
No
Employees Worked With
Khariana Cruz
Oct 11, 2019 -

Paramus Hyundai responded

Hello, I am sorry to hear that your experience was not up to our standards! In order to address your issue, please contact me promptly at my direct number. Best regards, Ashlyn Paul Customer Service Representative Direct Line: (201)546-5665 apaul@rt4cars.com

August 05, 2019

"Overcharged"

- Tweetybirdie03

I brought my car in for service for the buckle on my seatbelt they charged me $197.79 to diagnose the seat belt any idiot could tell it was broken I have bought 5 cars from them you will never see me there ever again

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Recommend Dealer
No
Employees Worked With
James Hon
Aug 06, 2019 -

Paramus Hyundai responded

Hello, I am sorry to hear that your experience was not up to our standards! In order to address your issue, please contact me promptly at my direct number: (201)712-9668. Sincerely, Heather C Customer Relations Manager (201)712-9668 direct line hcurcio@rt4cars.com

August 03, 2019

"The worst service ever"

- Authorxx

Very unfriendly staffs and they don't explain you anything. I wish I can give 0 stars. I would never come back here. Hyundai cars suck. Too many problems!!

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Recommend Dealer
No
Employees Worked With
James Nam
Aug 03, 2019 -

Paramus Hyundai responded

Hello, I regret to learn about the negative impression you formed of us. We take your feedback seriously and would appreciate the opportunity to discuss this in greater detail. Please feel free to reach out to me at your own convenience. Thank you. Best, ROCCO AURIEMMA GENERAL SALES MANAGER RAURIEMMA@RT4CARS.COM

July 02, 2019

"My Service Issue Was Handled Swiftly And Professionally"

- Claire & Gordon Kwiatkowski

James Nam works at the service counter. He could have had a technician preform the work but he went into the work area and preformed the work himself I noticed that after the work he washed up and then drove the the car to a spot for me to pick up..FIRST CLASS THANK YOU JAMES NAM

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Recommend Dealer
Yes
Employees Worked With
Jul 03, 2019 -

Paramus Hyundai responded

We are delighted to learn of your outstanding feedback for James. Thank you Claire and Gordon for taking the time to share your experience with us. Please let us know if we can assist you with anything else. We are here to help and welcome you again!

May 09, 2019

"Excellent Service !"

- nira

I was in and out of service in less than 1 hour . They gave me good discounts . The people working there were so nice and friendly.

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Recommend Dealer
Yes
Employees Worked With
May 09, 2019 -

Paramus Hyundai responded

Thank you for choosing us for your service needs! We hope to serve you again in the future!

May 07, 2019

"DO NOT SERVICE WITH ANNIE AT PARAMUS"

- Sonatabambada

After dealing with service advisor Annie, I will never ever ever do business with Paramus Hyundai again! The woman has an attitude problem. Definitely does not want to go above and beyond for the customer. She speaks at you and not to you. I got so fed up I pulled my car out of service. It's a shame because last time I had such great service there, but Annie changed all that!!!!! LONG STORY SHORT.... DO NOT SERVICE YOUR VEHICLE WITH ANNIE AT PARAMUS HYUNDAI!!!

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Recommend Dealer
No
Employees Worked With
May 07, 2019 -

Paramus Hyundai responded

Hello, I am sorry to hear your experience with us did not go as expected. Please allow me the opportunity to speak with you and learn more about what happened during your service visit. I hope to hear from you soon. Sincerely, HEATHER C. SERVICE MANAGER HCURCIO@RT4CARS.COM

January 10, 2019

"Horrible Experience"

- lmdiaz1988

My mom purchased a Hyundai Tucson 2017 on October 2017. On December 8th 2018 this Tucson broke down because of Engine Failure. The car has now been in the Paramus Hyundai location for more than 30 days. My family has yet to receive an estimated time of repair. I have called the service manager 3x this week and left numerous messages and she has yet to return my calls. Under the NJ lemon law, if a car is 20 days or more in a shop for repair it is considered a lemon. I am very disappointed in this whole ordeal and even more disappointed in the way it has been handled. I have never experienced such poor customer service. I would never recommend Hyundai to anyone. The level of compassion and understanding is deplorable. I wouldn't wish this experience on my worse enemy. Imagine, working so hard to buy a new car and being without the car for more than a month?

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Recommend Dealer
No
Employees Worked With
Vivian, Tom
Jan 31, 2019 -

Paramus Hyundai responded

Thank you for alerting us to this issue, LM. We are looking into this matter at the current time. Regards, Rocco Auriemma | rauriemma@rt4cars.com | General Sales Manager

October 28, 2018

"Poor, unprofessional service"

- Danny68

I used to service my car at Paramus Hyundai. I always leave the car clean and shiny and always get it back dirty. With oily handprints on the body, stains of liquids under the hood, footprints and handprints inside. But last time (beginning of January) they also scratched the body during service. I immediately reported it to manager, She promised to contact me and repair the damage. Almost 4 months later she still did not contact me and damage is not repaired. Cheap, unprofessional, unfriendly service. Keep away from Paramus Hyundai. I posted the above review at the end of April. Of course that manager never contacted me. But after April"s review other manager wrote to me and promised to repair the damage. Of course, it ended with a promise. I did not hear from her since June. Almost ten months after my visit damage is not repaired and no one feels responsible. My recommendation did not change: CHEAP, UNPROFESSIONAL, UNFRIENDLY SERVICE. KEEP AWAY FROM PARAMUS HYUNDAI.

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Recommend Dealer
No
Employees Worked With
Other Employees : Vivian Rappa,
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