Paretti Mazda

Paretti Mazda responded

Hi Nicholas, I'm really sorry to hear about your recent experience with our service department. We clearly missed the mark, and that's never acceptable. It’s upsetting to know that you left feeling this way, and I appreciate you taking the time to share your concerns—it gives us a chance to reflect and improve. I’d love the opportunity to learn more about what went wrong and see how we can make things right. Please feel free to reach out to me directly at the dealership. Thanks again for your honest feedback. We’re committed to doing better. -Brett McSpadden

Paretti Mazda responded

Hi Paula, Wow — thank you so much for sharing this! Your kind words truly made our day. Lorraine is an absolute star on our team, and hearing how much of an impact she made on you means everything to us. We agree 100% — her heart for our customers and the way she goes above and beyond is something really special. I’m so glad you had such a great experience with her, and I’ll be sure to pass along your message and all the appreciation. Thank you again for taking the time to recognize her and for trusting Paretti Mazda with your Mazda 6. We’re lucky to have amazing customers like you! -Brett McSpadden

Paretti Mazda responded

Dear Annie, Thank you so much for taking the time to share your wonderful experience! We’re absolutely thrilled to hear that Matt was able to provide such responsive and helpful service while assisting you in finding the perfect vehicle. At Paretti Mazda, we’re passionate about making every step of the car-buying process easy, exciting, and stress-free. We truly appreciate your trust in us and can’t wait to continue serving you for all your automotive needs! -Brett McSpadden

Paretti Mazda responded

Dear Justin, Thank you so much for sharing your experience with us! We’re beyond excited to hear that Hanif and Jamie made your buying experience fun, easy, and memorable — and that you were able to get the exact Range Rover Autobiography you were looking for! That’s what we strive for with every customer visit. We also appreciate you pointing out the email mix-up — we’ll make sure to look into that right away so your communications are perfectly matched to your vehicle and experience. Your review even came into the Mazda's review pipeline. It is all Paretti!!! I will forward all of this to Jamie so he can look into it!! Thank you again for choosing the Paretti family — we’re honored to have you with us and look forward to serving you for many years to come! -Brett McSpadden

Paretti Mazda responded

Thank you so much for the awesome review! We’re thrilled we could help you get your dream car and make the process smooth and easy. That’s exactly the experience we work hard to deliver every day. Enjoy every mile in your new ride — and welcome to the Paretti Mazda family! -Brett McSpadden

Paretti Mazda responded

Hi Bridget, Thank you so much for sharing your experience with us. I’m really glad to hear that Matt took great care of you and made things easy by getting the car to Metairie — that’s exactly the kind of service we want every customer to experience! I’m truly sorry, though, that your time in the finance office didn’t meet the standard we hold ourselves to. I take feedback like this very seriously, and I’ll personally be looking into what happened to make sure we address it. If you’d like to talk more about your experience or if there’s anything else I can help with, please don’t hesitate to reach out to me directly at (504) 456-7615. We truly appreciate you choosing Paretti Mazda and look forward to the opportunity to serve you even better in the future. -Brett McSpadden

Paretti Mazda responded

Thank you so much for sharing your experience, Beverly! We’re thrilled to hear that Laura made such a positive impression. Her professionalism, product knowledge, and dedication to helping guests feel confident in their new vehicles are exactly what we strive for at Paretti Mazda. From walking you through the CX-30’s features to pairing your iPhone, she truly goes above and beyond. We’re lucky to have her on our team—and we’re even luckier to have guests like you! -Brett McSpadden

Paretti Mazda responded

Hi JGandolf, Thank you so much for the great review! We’re so happy to hear that Laura, Tim, and I were able to make your car buying experience a smooth and positive one. Making sure all your questions are answered — from maintenance to financing — is a big part of what we do, and I’m glad you felt supported every step of the way. We truly appreciate you choosing Paretti Mazda and look forward to being here for you whenever you need us! -Brett McSpadden

Paretti Mazda responded

Thank you so much for the fantastic review! We’re thrilled to hear that your Mazda purchase experience was marked by outstanding service and care from everyone involved. Our team is passionate about making the car-buying journey smooth, exciting, and memorable—and it’s wonderful to know we delivered that for you. Welcome to the Paretti Mazda family! -Brett McSpadden

Paretti Mazda responded

Brad, Thank you so much for the kind words! We’re thrilled to hear you had a great experience with us. Laura and I were both happy to help and truly appreciate you taking the time to share your feedback. It was a pleasure working with you, and we’re always here if you need anything down the road. Enjoy the ride! -Brett McSpadden