Park Ave BMW

Impressive experience This was my first experience leasing a BMW. Park Ave BMW is an outstanding dealership. John Lee, my customer rep was very knowledgable and courteous This was my first experience leasing a BMW. Park Ave BMW is an outstanding dealership. John Lee, my customer rep was very knowledgable and courteous. He did an impressive job helping me select the perfect car and the price I was able to afford . John was instrumental in facilitating the closure of deal during a very busy day at the dealership. Tony Jara was very efficient and professional in completing all the required paper work. I was extremely impressed with the entire PARK Ave BMW experience. More

Great Experience Leased a BMW with Jorge and it was a great experience. He helped me with everything from beginning to end. For my first BMW, it took me long time to Leased a BMW with Jorge and it was a great experience. He helped me with everything from beginning to end. For my first BMW, it took me long time to decide on what I really wanted. Jorge, even though he was new at the BMW, he made it really easy for me to decide on what car to choose. He is definitely a dealer who I would want to keep in touch for a long time. More

Satisfying Experience This was our second BMW, and Mr. Jung Lee was able to give us a smooth, quick, and responsive experience in financing our new BMW. I would highly reco This was our second BMW, and Mr. Jung Lee was able to give us a smooth, quick, and responsive experience in financing our new BMW. I would highly recommend him to others, and we will continue to go him for future BMW purchases. Remember his name: Jung Lee More

Disappointed This was our family's first BMW that we leased and we are really enjoying it. When there were follow up items, the manager and other sales people were This was our family's first BMW that we leased and we are really enjoying it. When there were follow up items, the manager and other sales people were helpful in making sure we had everything we needed though it took A LOT of follow ups with our original salesman to get everything that was promised. I would have given a better rating had it not taking over a month to get some of the things taken care of such as the scratches that the car had from being on the lot at the dealership. It's also been almost two months yet we never received the 1 year of free Sirius xm that we had been told we were getting when we first leased the car. I followed up on the satellite radio with the salesman countless times and I also called Sirius which had said that the dealership had only authorized a 3 month trial. While we love the car, I'm a bit hesitant on recommending this dealership due to unfulfilled promises and a lax approach to follow-ups. UPDATE: The touch up paint that the dealership provided did not help at all. It is entirely too dark and does not help one bit with the scratches that the car already had when we got it from the dealership. Changing this review from decent to unfavorable. More

More disappointment. Yesterday, I had a 4:40pm appointment. I arrived at 4:00pm and was greeted by a service advisor after about 5 minutes. The place did not seem very b Yesterday, I had a 4:40pm appointment. I arrived at 4:00pm and was greeted by a service advisor after about 5 minutes. The place did not seem very busy at all. Once processed, my car was taken to service, which consisted of an oil change and a check of the rear brake pads, which haven't stopped squeaking, since this service department replaced them 5 months ago. This was my first opportunity to address the issue. The car was driven approximately a mere 800 miles, during this time. I waited for the vehicle nearly 2 1/2 hours. Pretty pathetic. During my wait, the customer service advisor ignored me until around the two hour mark, when he told me the car was being washed and would be ready once that was done. 30 minutes elapsed before the young lady, at the customer service counter, called my name. After paying, for the service, she twice apologized for the inordinate wait. I wish the service advisor would have been so inclined to do so. Frankly, I continue to use this service because of the convenient location but their level of service is mediocre at best. In the 5 1/2 years I have been going there, they have yet to demonstrate a level of service which sets them apart. More

The Greatest Service and Consultant The staff is great at Park Ave BMW. I had the pleasure of meeting Stephanie Stickles and she definitely exceeds expectations. Just by talking to her The staff is great at Park Ave BMW. I had the pleasure of meeting Stephanie Stickles and she definitely exceeds expectations. Just by talking to her for a few minutes, you can tell that she really knows BMW products. She's was able to answer all my questions and explain each part of my vehicle thoroughly. I would highly recommend asking for her by name. She is definitely one of the best. My name is Jeff and I am a disable driver. I took my BMW 650i Convertible in for service, and she accommodated me with a loaner car. She knew the urgency of me having my car returned as soon as possible since it is specially equipped with hand control devices. She provided me with daily updates to the status of my vehicle. If there is a recognition board at the facility I would suggest the manager take 5 minutes to recognize her great work. Read More More

EXCELLENT!!!!! Last week, less than 1 hour before the dealership closed I walked in and was met by Mr. Jack Gomes. I told him I was interest in a CPO car outside. Last week, less than 1 hour before the dealership closed I walked in and was met by Mr. Jack Gomes. I told him I was interest in a CPO car outside. He grabbed the keys and we went outside and checked the car out. I returned Saturday for a test drive with my wife. Jack was not pushy or trying to sell the car. We asked questions he answered them. The car was really dirty and we asked him if the car can be washed so we can see the color of the car in a proper light and clean. He accommodated the request and asked us to give him 90 minutes and then come back. The car came back spotless. We talked numbers and the deal was done. In total everything was done in less than 90 minutes. My car was delivered today, detailed and looking great. The transaction was quick, and without drama. Mr. Gomes is a class act, honest, knowledgeable about the product and patient. If your in the market for a pre-owned car Jack Gomes is the man you need to speak with...he will not disappoint. Thank you Jack!!!! I LOVE MY BMW!!!!!!!!! More

Excellent service Hans Lee is outstanding. He is knowledgeable, patient, and efficient. I left with a great car, and with all questions asked. I would buy a vehicle Hans Lee is outstanding. He is knowledgeable, patient, and efficient. I left with a great car, and with all questions asked. I would buy a vehicle from him in the future. More

New BMW X5 Lease Mr. Jung Lee is superb dealer! Highly Recommended! He was so kind and professional. I was in a kind of tricky situation but he found a way to help me Mr. Jung Lee is superb dealer! Highly Recommended! He was so kind and professional. I was in a kind of tricky situation but he found a way to help me to get through. And I finally got my X5 leased! All other staff of Park Ave BMW were ofcourse so nice and kind enough to answer all of my questions as well. Park Ave BMW, especially Mr. Jung Lee is two thumbs up! And thank you Jung, Ryan, Vito for your excellent service! More

Sales man Great sales man very polite explain every question I had gave me the price I was looking for and got my deal done. I'll recommend Andre to all my frie Great sales man very polite explain every question I had gave me the price I was looking for and got my deal done. I'll recommend Andre to all my friends that want a Bmw More