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Park Chrysler Jeep
Burnsville, MN
811 Reviews
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Showing 811 reviews
July 02, 2014
Unhappy Car Purchase My wife and I purchased a 2006 Grand Cherokee from this dealership 2 weeks ago. Prior to purchasing the vehicle we read reviews on that make/model, an My wife and I purchased a 2006 Grand Cherokee from this dealership 2 weeks ago. Prior to purchasing the vehicle we read reviews on that make/model, and we saw that the dealership was highly rated online. We also read the vehicle’s Carfax and we were ensured by the salesperson that the car had just passed an 87-point inspection. Unfortunately, problems with the vehicle became apparent the day we brought it home. We noticed that the engine would rev when the car was idling. We brought it to Park Chrysler Jeep’s repair shop the next chance we got. It was somewhat of an unpleasant experience for my wife because she ended up sitting in the waiting room for 3½ hours, during which time the mechanic never offered so much as an update on the vehicle’s progress or an estimation of how long it would take. When they were done working on the car, the mechanic sent my wife out the door without any paperwork and an extremely brief explanation of what work was done. Within 24 hours, we realized that the vehicle’s problems had worsened: all of the lights were flashing on and off, the Check Engine light stayed on, the vehicle was losing coolant, the sunroof was leaking water, the engine would still rev in idle, etc. We brought the vehicle back to the repair shop and this time we were ensured that they would call us to give us an update within an hour or two. This did not happen, and we had to call back twice to receive an update on the car. After giving it a lot of thought, my wife and I both agreed that we no longer wanted the vehicle. We feel strongly that this vehicle never should have passed inspection or been sold in its current state. We returned on Monday and spoke with the sales manager, to whom we communicated our wishes. He told us that this is more or less “what we get” when we buy a used car, and that this dealership is “not in the business of taking cars back the first time something goes wrong with them.” My wife reminded him that this was, in fact, the second time within 9 days that something had gone wrong with this car. However, he informed us that he would not take the vehicle back until this second attempt to fix it. My wife and I agreed to those terms (albeit unhappily). When we received a call that the repairs were complete and that the car was ready to go, my wife went there to pick it up. Before driving it, she checked the coolant level. Even though we had been told that the car was ready to be driven, there was almost no coolant in the tank. We both feel strongly that customers should not be responsible for double-checking the work of mechanics at a repair shop, especially one that is supposedly the “best Jeep dealership in the Midwest”(sales manager’s words). Furthermore, part of the “repairs” involved the removal of an automatic start that had been installed by a previous owner. According to the mechanic, this auto start had been improperly installed and was causing the problems with the lights. However, Park Chrysler Jeep did not replace the auto start, so even though we bought a vehicle with that feature we are left with one that does not have it. More
by leroyj
Employees Worked With
Rob Beck
June 24, 2014
friendly AND with knowledge and efficient The 4 employees mentioned operate as friends while being efficient and giving confidence that they know what they are doing (knowledge). The entire pr The 4 employees mentioned operate as friends while being efficient and giving confidence that they know what they are doing (knowledge). The entire process was done in about 3 hours. We've not worked with Shannon before but have returned because of the other three: Steve, Doreen, and Cory. More
by danielrkuse
Employees Worked With
Doreen and Cory in service, Steve Otis, Shannon Dunn
June 18, 2014
Awesome Experience! We have been a Ford family for 17 years and just bought our first Jeep! It was the best car buying experience that we have ever had. Eric was very f We have been a Ford family for 17 years and just bought our first Jeep! It was the best car buying experience that we have ever had. Eric was very fun and you could tell he loves what he does. They made the buying process as short as possible! We received top dollar for our trade-in. They exceeded our expectations from the moment we walked through the doors! They will now be our family's dealership! It was more then a five star service! The Kerns More
by gtakern
Employees Worked With
Eric Tolkinen
June 13, 2014
Great team. They didn't have a vehicle on the lot with our desired features but they located one for us in short order. Efficient processing. Unrushed review of v They didn't have a vehicle on the lot with our desired features but they located one for us in short order. Efficient processing. Unrushed review of vehicles features. More
by rdurand
Employees Worked With
Chris Bullinger, Robert Becker, Shannon Dunn
May 26, 2014
My Town & Country purchase I was very pleased with my experience at Park..I was treated with respect by everyone and got the vehicle I wanted. Joe did a great job in covering a I was very pleased with my experience at Park..I was treated with respect by everyone and got the vehicle I wanted. Joe did a great job in covering all the information about the care and going over using the equipment. Chris did a good job on all the financial stuff and I left there a satisfied customer. More
by PatriciaTrepanier
Employees Worked With
Christopher Kimmel, Joe Hance
May 16, 2014
Great Dealership Great People This is the second vehicle I've purchased from Craig Schroeder at Park Chrysler Jeep. My first was a Jeep Grand Cherokee, the second a Cadillac CTS t This is the second vehicle I've purchased from Craig Schroeder at Park Chrysler Jeep. My first was a Jeep Grand Cherokee, the second a Cadillac CTS they happened to have which I was in the market for. I highly recommend this Dealership, the experience was very fair and pleasant with no pressure from the start; the purchase process was very smooth and short! More
by kczerwinski
Employees Worked With
Craig Schroeder
May 15, 2014
Jeep Cherokee limited I had been thinking for quite sometime on getting a new vehicle and weighed my options between 3 different bend Suv's and since my wife already owned I had been thinking for quite sometime on getting a new vehicle and weighed my options between 3 different bend Suv's and since my wife already owned a jeep I was convinced that was the way to go. I then did my research on prices to pay and then top dealerships. I read all the reviews And knew that I wanted to drive up to Park Jeep in Burnsville from Rochester where I live. I had already called and spoke to Peter Landorf about a week ahead of time so he could look for what I wanted. When my wife and I arrived we were greeted warmly by staff and then by Peter. He showed me a jeep limited that had some extra options I was not looking for, but wanted me to take it for a drive so I could get a feel for it, I was very impressed with it, but we kept looking in the lot for what I wanted and could out I would have to order it. After getting a quote for a latitude vs the limited my wife and I came to the conclusion to buy the limited as with all the options I was adding onto the latitude the pricing was not much different and besides I like the options it came with. Peter was so patient, understanding and worked with us all day long to make us happy. The finance mgr found us some great rebates and they also matched the low interest rate my bank was offering us so we decided to finance thru them. Shannon Dunn was a real pleasure to work with when going over all the paperwork, very pleasant person who you cN tell really enjoys her job. Chris bulling war was also very helpful in explaining some other options for my new jeep and answered any questions I had about taking care of the vehicle and for rust proofing. What a fantastic place to shop. P.S. I got to meet Juan (ex Minnesota Twin from the 87 and 91 twins W.S. Team). He was so kind in letting me talk to him and take a picture with him. Thank you Park Jeep !! Bruce & Shuping More
by Sunman90
Employees Worked With
Finance mgr, Chris Bullinger, Shannon Dunn
May 11, 2014
New used car Ruben at Park Jeep in Burnsville was really great to work with. I came in to test drive a Mitsubishi Endeavor and ended up driving it home. I had not Ruben at Park Jeep in Burnsville was really great to work with. I came in to test drive a Mitsubishi Endeavor and ended up driving it home. I had not come prepared to trade that night but everything worked and Ruben let me drive the Endeavor home to get the title to the vehicle I was trading. He also has gone out of his way to help me get an owners Manuel. Great experience. More
by penncle
Employees Worked With
Ruben King
May 09, 2014
New car experience Positive experience in the leasing of our new vehicle. Louie Benike was friendly, knowledgable, and patient as we decided on which vehicle and whet Positive experience in the leasing of our new vehicle. Louie Benike was friendly, knowledgable, and patient as we decided on which vehicle and whether to purchase or lease. Park Chrysler Jeep has been our 'go to' dealership for sales and service. More
by Mpbicka
Employees Worked With
Louie Benike
May 05, 2014
All good The only trouble I had was with the road construction. Everyone was very friendly, and I would recommend this dealership. It was worth the drive acro The only trouble I had was with the road construction. Everyone was very friendly, and I would recommend this dealership. It was worth the drive across the cities. More
by dominil
