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Park Chrysler Jeep

Burnsville, MN

4.9
812 Reviews

1408 W. Highway 13

Burnsville, MN

55337

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Showing 812 reviews

September 22, 2012

The dealership is nice and friendly. My stepfather was in the business for over 30 years and I never bought a Jeep. Well I finally did and am very happy, thank you for the great service. Sue Moen More

by smoen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Rosequist, Chris Bullinger
Nov 01, 2012 -

Park Chrysler Jeep responded

Hello Sue, Thank you for taking the time to share your great experience online. We're so pleased to have you as a new member of our family. Wendy Lowen Internet Manager

September 15, 2012

I enjoyed working with Nick! He was friendly and professional! I was disappointed in the trade-in appraisal process that started with an online quote then was followed by another, by the pre-owned More

by terrylee1471
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kyle Dunn
Nov 13, 2012 -

Park Chrysler Jeep responded

Park Chrysler Jeep wrote on 9/18/2012 3:58:28 PM: Thank you for your patience, Terry, while I looked into this situation further. First of all, I do want to let you know that we appreciate you sharing your feedback. Our sales and service processes don't always go perfectly and we recognize that when things don't go as smoothly as we like, we have an opportunity to review our process and make improvements. I've discussed your situation with our sales and service managers and I wanted to share what I've learned from my investigation. Regarding the appraisal on your 300, we also agreed that the AutoTrader Trade In Marketplace was on the low side, but that's why they ask dealers to review vehicles in person. It may be that an option was missed or that they estimated needed reconditioning higher than we did. I see that we were able to add $1000 to their offer. As for the F150, our 87 point inspection did catch the ABS issue and we made the repair. The light stayed off over several test drives and so we believed it was fixed, however it came back on during your test drive. We then sent the truck to Ford to repair, and they found that the sensor was bad and so that was replaced. Unfortunately it seems the antenna was broken during the wash and we certainly should have caught that before you did. A replacement antenna has been ordered and you should have that in the mail to you within the next 3 or 4 days. As a token of our apologies for your inconvenience we would like to offer a $75 service voucher in hopes that you will give us another chance to show you that your experience isn't typical for us. I will be sending that voucher to you today. Again, thank you for taking the time to share your experience and I hope that my investigation and response provides you proof that we do care about our sales and service reputation and DealerRater does provide you the opportunity to update your review if you choose. Please do contact me again directly if I can provide any further assistance or answer any additional questions for you. Sincerely, Wendy Lowen Internet Manager

September 10, 2012

After 2 weeks of shopping for vehicles we stopped by the Dealership to see what was on the lot. Nick was phenomenal to work with. There was never any pressure, he was able to answer any and all questions t More

by esmoot
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 15, 2012 -

Park Chrysler Jeep responded

Thank you for your positive feedback regarding our Dealership and Nick. We strive to be leaps and bounds above the rest and it's nice to hear when we've been successful! Take care, Wendy Lowen Internet Manager

August 24, 2012

Buying my Wrangler was a good experience. Taking me on a off road course on the test drive was different :) The 0% financing was icing on the cake. If you're looking for a jeep this is the place. More

by jase.smitty1000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Carpenter
Sep 15, 2012 -

Park Chrysler Jeep responded

Thank you for your online review. We are so pleased to hear your recommendation and it's great you got to experience our awesome offroad course! We look forward to seeing you again whenever we can be of service to you. Wendy Lowen Internet Manager

August 14, 2012

Everyone was awesome very friendly, I did work with some others but dont't rememer their names. I bought my other jeep that I traded in here in 2008 from Kevin Lowen that was great services as well that is More

by Kyoung00
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Carpenter
Sep 15, 2012 -

Park Chrysler Jeep responded

Thank you for your online review and thank you for the opportunity to serve you again. We really value your business and loyalty to fight construction for us! Wendy Lowen Internet Manager

August 09, 2012

Norm Coco is the friendliest, most informed, easy going salesman I have ever dealt with. The entire team at Park Crysler could not have been more accomadating. Highly recommend a vist to this dealer for More

by cakladek
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephan Hanson
Sep 15, 2012 -

Park Chrysler Jeep responded

Thank you for taking the time to share your feedback online regarding us and Norm at Park Chrysler Jeep. Norm really was just a gem for us and we have big shoes to fill. Wendy Lowen Internet Manager

July 30, 2012

Norman Coco was a great help with the purchasing process being attentive, informative and timely, but never pushy. He also made a positive connection with my wife and family to top off a great experience. More

by sdhall81
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 15, 2012 -

Park Chrysler Jeep responded

Thank you so much for your kind comments regarding Norman at Park Chrysler Jeep. He was such a fun and positive member of our team. We love hearing the impact he has had on so many people! Best Regards, Wendy Lowen Internet Manager

July 14, 2012

My overall experience at the dealership was good. Norm was very knowledgable of the vehicle and felt like he was there to look out for my best interests the whole step if the way. I would recommend him t More

by Jasonjknapp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 14, 2012 -

Park Chrysler Jeep responded

Thanks, Jason, for your review and recommendation. We appreciate you taking the time to share your comments online. Wendy Lowen Internet Manager

July 14, 2012

Norm went out of his way to make us feel like valued customers. I will definately recommend Park Jeep to my friends and family in the future. Thank You! More

by jeremy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 24, 2012 -

Park Chrysler Jeep responded

Jeremy, Thank you for your kind comments. We definitely value all of our visitors to Park Chrysler Jeep and we're so happy to have your recommendation. Best Regards, Wendy Lowen Internet Manager

July 13, 2012

Picked out a vehicle, test drove vehicle, purchased vehicle all in 1 1/2 hours! Amazing! Left vehicle at dealership overnight to be cleaned and inspected. Upon picking up vehicle the following da More

by nickschorr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 30, 2012 -

Park Chrysler Jeep responded

Dear Mr. Schorr, I want to thank you for taking the time to leave your DealerRater review. We definitely appreciate all of your comments and recognize that although your overall score was positive, and that Norm did a good job for you, our detail department definitely let us down. I want to assure you that your experience is not typical of the level of service our customers have come to expect, but nevertheless when we have failed to meet our customers expectations we realize that we need to make some improvements. I am sharing your comments with our management and our detail department and I can promise you that we will take corrective action. I have also discussed your situation with Norm, and it sounds like he is handling the items that we need to take care of for you. If this is not the case, or if I can do anything further, would you please contact me again directly? You can email me at wlowen@parkchryslerjeep.com or call me at 952.224.9404. Thank you again for your feedback and the oppportunity you have given us to make our service even better. Best Regards, Wendy Lowen Internet Manager

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