Park Place Lexus Grapevine

I first contacted the dealership through the internet and received an immediate reply inviting me to come in and/or schedule an appointment at my convenience. The next day a very professional, not pushy, bu received an immediate reply inviting me to come in and/or schedule an appointment at my convenience. The next day a very professional, not pushy, but helpful and friendly call motivated me to make an appointment and go to the dealership. Ned helped with directions when I missed the directions and then met us at the door. He and Molly explained they would be working together and they made us feel welcome, listened to our questions and responed with knowledge, professional courtesy and genuine interest in what best fit our desires, lifestyle and budget! Really, it became a no-brainer that if a deal could be made, we would want to make it at Park Place Lexus Grapevine. And, we did the following day! When our car arrived every detail was presented, explained thoroughly and the car was detailed, perfect and a joy to drive home. Additionally, both Molly and Ned explained the benefits and programs provided to Park Place Grapevine customers and we felt like we had hit the jackpot. Seriously, if you have ever had the BAD CAR EXPERIENCE, and who hasn't, this dealership and its employees will renew the fun and POSITIVE new car purchase experience. Finally, we have had a follow up letter from the sales manager, the salespeople and will definitely recommend them all to everyone we know. We NEVER have had a reason to express such pleasure and high regards for a dealership, but this was a really impressively great purchase experience! More

This was my best car buying experience ever! More

I visited the dealership to buy a new Lexus with a particular set of options. I had expected and was prepared for the typical car dealer xx, liner/closer, "lemme talk to my manager" nonsense. <br><b particular set of options. I had expected and was prepared for the typical car dealer xx, liner/closer, "lemme talk to my manager" nonsense. <br><br>I was surprised and heartened to discover that my expectations were entirely erroneous. I was treated warmly, professionally, politely, respectfully and, most importantly honestly and fairly. When I need to buy a new car, rest assured that this dealership will be my first (and probably my only) stop. More