Park Place Lexus Plano

What Took Me So Long to Become a Lexus Owner? Thanks to my husband's determination to purchase a top luxury vehicle for me, and also thanks to a friend who has owned several Lexus products, I am n Thanks to my husband's determination to purchase a top luxury vehicle for me, and also thanks to a friend who has owned several Lexus products, I am now driving a pristine 2012 Lexus RX350. I got it in the color I wanted, inside and out! Herb Simonsen just happened to answer our call one Saturday morning, had the car ready for us to take a test drive, and once we knew it was meant for us, the entire purchasing process was smooth and professional. I am so pleased with the style, comfort, and extras of the RX350 and look forward to many happy miles! More

Promises made during sale aren't kept after they have your $ I bought a car at a Park Place dealership and now they refuse to give me the "Park Place Preferred" benefits I was promised. I bought a Mercedes at P I bought a car at a Park Place dealership and now they refuse to give me the "Park Place Preferred" benefits I was promised. I bought a Mercedes at Park Place Grapevine. Part of the Park Place sales pitch is that the customer gets access to "Park Place Preferred" membership at ANY Park Place dealership. One of those perks is complimentary car washes. I used the benefit for almost two years (once, maybe twice a month) after buying the car and never had any problems. Now, they're telling me that I'm not eligible for the car wash because I don't service my vehicle at a Park Place dealer. The salesperson, the materials I received when I bought the car, NOR their website lists "using a Park Place dealer for service" as a requirement to be included in "Park Place Preferred" program. I talked to several sales people, all of them said this wasn't Park Place's policy so I continued to try and figure out why I was being denied service under "Park Place Preferred" membership. Ultimately, the Service Manager at Park Place Plano refused to uphold their company's promise saying it IS company policy and I should drive to Grapevine (over 30 miles away) if I want to get my car washed. I get my car serviced at Ewing Mercedes (which is not a Park Place dealer) because it's 25 miles CLOSER than any other Park Place Mercedes dealer. It's insane for them to want me to drive 30 miles to get my car serviced (when I can drive 5) just so I can be included in a program they promised me when I bought the car. On top of all this, I pre-purchased 3 services when I bought the car, which obviously was at a Park Place dealer. So even under their own misrepresented rules, I paid Park Place for service and STILL don't get what they promised me when I bought the car. More

Great I had a great experience with Sean. He was specific with me and didn't lead me on. The whole experience was great and I truly appreciated it. I had a great experience with Sean. He was specific with me and didn't lead me on. The whole experience was great and I truly appreciated it. More

Solace Experience Sean McClowry, made my experience of buying a pre-owned Lexus easy. Sean was always professional, friendly and helpful from the moment I met him. Af Sean McClowry, made my experience of buying a pre-owned Lexus easy. Sean was always professional, friendly and helpful from the moment I met him. After talking with him, I realized he was a man of integrity and I knew I could trust him. My purchase experience was smooth and easy. I am now driving my Lexus 460 and enjoying it. Thanks to Sean. More

2014 CT200h Fsport I went to ParkPlace Lexus, only to look at the new Fsport CT200h... AND I will never shop for a car anywhere else! The easiest and most hassle free I went to ParkPlace Lexus, only to look at the new Fsport CT200h... AND I will never shop for a car anywhere else! The easiest and most hassle free car buying experience I have ever had. Jimmy is the best More

Rude salesman and terrible customer service The sales team was rude, unprepared for my visit when they assured me the car would be ready, and terribly unfamiliar with the car I was there to purc The sales team was rude, unprepared for my visit when they assured me the car would be ready, and terribly unfamiliar with the car I was there to purchase. Instead of bringing the car to us we had to walk all the way across the lot with 2 small children and the salesman knew nothing about the Mercedes and acted like he did, but could answer no questions and told us Mercedes were not good cars. More

Greatest Experience I ever had of buying car!!! I had the greatest experience when buying my car at Park Place Lexus in Plano! From the time I made the call to Park Place Lexus in Plano to when I go I had the greatest experience when buying my car at Park Place Lexus in Plano! From the time I made the call to Park Place Lexus in Plano to when I got the key and drive my new car home was less than 3 hours. She gave me the best price of a new Lexus that no where else can give me. Sale rep Kelli Hansen made it happened. Thank you so much Kelli!!!! More

Excellent experience!!! This is the third car that I purchased from Park Place Lexus in Plano. I have nothing but exceptional emotions and best buying experience that I ever This is the third car that I purchased from Park Place Lexus in Plano. I have nothing but exceptional emotions and best buying experience that I ever came across. Friendly and courteous sales staff, impeccable cleanliness throughout. And most impressive, detailed follow up from sales and service personnel. More

Near Perfect Experinece I located a car that interested my early Friday morning and sent an e-mail. Tony called and we set up a test drive over lunch. I was impressed with t I located a car that interested my early Friday morning and sent an e-mail. Tony called and we set up a test drive over lunch. I was impressed with the car and the price and we finished the negotiation in short order. The car was ready by the end of the day and processed the loan paperwork. No money down and great rate interest rates, I drove the car home that same evening, Tony was very knowledgable and helpful but not pushy. A near perfect buying experience More

Great Sales! Great Store! Great Management! Mr. Stanley Hase is a great professional sales I ever deal, and super friendly. He not only completed the sales in very efficient way, but also provid Mr. Stanley Hase is a great professional sales I ever deal, and super friendly. He not only completed the sales in very efficient way, but also provided the information how to well take care the car. More