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Park Place Motorcars Mercedes-Benz Arlington - Service Center

3.3

7 Lifetime Service Reviews

4201 Beltway Place, Arlington, Texas 76018

7 Reviews of Park Place Motorcars Mercedes-Benz Arlington - Service Center

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August 20, 2018

"Severely Ovwrcharged"

- KLA

Had my vehicle repaired here for the first time in May. There were issues with the ignition sensor (which sounds like a manufacturers defect) that included ordering a new key. When I picked up my vehicle, much to my surprise, I was charged for 3 days of rental for the loan car. And after following with my warranty company to understand why only a portion of the fees were covered, the warranty company confirmed that the estimated work hours was 2 hours. However, ParkPlace estimated more than 5. Not sure how their estimate was more than double the national average. This repair was severely overcharged including undisclosed rental charges. Will not use this location again.

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Recommend Dealer
No
Employees Worked With
Other
Sep 05, 2018 -

Park Place Motorcars Mercedes-Benz Arlington responded

Hello! I want to sincerely apologize for any miscommunication or confusion upon vehicle pickup. Upon receiving your review, our team was to reach out to you personally to discuss your concerns. If they have not been able to connect with you, please do not hesitate to reach out to me directly at social@parkplace.com, and I will ensure you receive a call. Thank you for your feedback and I hope that we were able to provide some clarity.

July 09, 2018

"Bad Attitude from Service Advisor"

- C300gal

The sales experience was great but after sales service, not so much. Bad attitude and I felt like they couldn’t wait to get me out of the door and hang up the phone with me. This was an overall experience througout all interactions I had with them. One particular event that bothermed me as when I explained the condition of my car and my advisory just kept repeating same thing to me which didn’t answer why my car was acting the way it was and he just kept saying that there was nothing wrong with my car. I gave up so I was ending the coversarion and he sounded like he couldn’t wait to get rid of me. I was the one who had manner enough to say thank you as a customer, but he didn’t and just hung up the phone on me.

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Recommend Dealer
No
Employees Worked With
Jesus Gonzales
Sep 05, 2018 -

Park Place Motorcars Mercedes-Benz Arlington responded

Hello! I am sorry to see that your experience with ended on a negative note, and I certainly am appreciative for your feedback. We have discussed your concerns internally with our team, and look forward to a positive experience moving forward. Thank you!

May 23, 2018

"Not what anyone would expect from A Mercedes Dealership Expe"

- KINGWEEZY

When I Drove up I expected excellence.. What I got was an very short unpleasant experience from my service Rep Elizabeth.. She was not helpful to all. Putting me and my issue to the back burner on not 1 occasion but 3. Seems as if after she figured out it was an aftermarket warranty claim that would be handling my work my priority went out the door... So much in fact that I had to personally take a day off work to pop in to see why they hadn't come tasted my insurance /warranty company son that my vehicle work could be completed. When I arrived to the deal after my car had already been with Park Place for 1 FULL WEEK With very little communication from the dealership as to what had been diagnosed and what would be covered. Immediately action started to take place she pulls out the invoice, says this is what we've come up with and this is what your warranty has stated.... Failing to mention to me that they were charging an excessive amount for hrs. Work far beyond standard book pricing per hr. As well as not making me aware that the part my warranty would cover was cheaper and they could or couldn't put it on for me to assist with this work being completed as swiftly and efficiently as possible.... It was almost like a don't ask don't tell type of ordeal with Elizabeth.. Also not to mention after having my car a week I was never offered a loaner from Mercedes from day 1 to day 10. The excuse I was givin was we are backed up and don't have any we could provide you... So finally after feeling as if I was being treated u fairly I called corporate and explained my situation... And a gentleman stated he would have someone call me. NO CALL. NO SOLUTION. and I explained to him non this call that I'd be happy if I did not deal or speak with this Elizabeth character due to the unfair or non communication, unhelpful disposition she placed me in with each unbearable conversation. Yes. No. Ok. I can't. We don't. That's all I heard from her. No dialing as to why or what she could do, or options to make me feel as if she was working with me... I felt as if I was i guilty of something and she was just waiting to lock me up and move to her next case... I know this Annalogy may seem odd but I'm a black male that has felt this uncomfort and treatment as not belonging somewhere quite often.. It's a feeling that just comes over you and you instantly understand that you are about to be railroaded for no apparent reason... I continues to see people get loaner vehicles while I was there on both occasions the initial, as well as my pop up visit...... This must be posted to allow the world to see that the location on Lemmon avenue needs someone thas not in the inner runnings or close circle to govern this dealership bc there seems to be a lot of "I'll cover you" If you cover me type of mentality taking place... Which Never benefits the customer.. So we can and will continue to get mistreated if Noone speaks up on platforms such as this.. Oh by the way.. After warranties they still stated I owed over 1k out of pocket cost. Which was mainly due to diagnosis and labor cost.. Which can be and usually is negotiated... By the dealership to work with a customer. RACIST DEALERSHIP ...STAY FAR AWAY FROM THE "HIGHLAND PARK" you don't belong mentality dealership!! It's 2018 for gods sakes This is not what America is about!!

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No
Employees Worked With
Ken Erwin, Mani Yassan
December 27, 2017

"HAPPY PLACE"

- genter detailing

THIS IS A LITTLE STORY ABOUT PARK PLACE. I LOVE BUYING MY CARS AND AUTOS FROM THEM. THEY ARE ALWAY WANTING TO SEE IF IAM HAPPY. WHEN I NEED SERVICE, THEY ALWAY HELP ME OUT. I HAVE A BUSINESS AND NEED TO BE THERE, THEY COME TO ME IF I CAN NOT GET THERE, WITH MY AUTO. THANKS AGAIN, PARK PLACE

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Yes
Employees Worked With
Evan Teaman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
December 21, 2016

"A Pleasant and Joyful Time!"

- Jose Diaz

I finally have the time after my son's wedding to reflect of what is the culture of the dealer and all the staff. It is an atmosphere of welcoming and pleasure, I had to take my car for the carwash and Mr. Monroe always so joyful and welcoming greeted me and took care of everything. Thank you very much because your attitude and desire to serve is the character that epitomize this dealer and all staff. Jose Diaz

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Yes
Employees Worked With
Mr. Monroe
October 27, 2016

"Great Experience"

- Patty13

The Service department at Park Place is fantastic. Amazing customer service, plush lounges with access to computers and great coffee. I will definitely be back and highly recommend them!

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Yes
Employees Worked With
Travis Ivy
October 26, 2016

"Amazing Facility"

- knieting

Like most people I’m sure, I do not look forward to getting my vehicle serviced. As soon as I stepped into the dealership my expectations completely changed. The people at Park Place were top notch. The waiting area is gorgeous, they have snacks and an entire beverage bar with great coffee. I can’t wait to come back!

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Yes
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