Parker Johnstone's Wilsonville Honda

Don't service your car there! I have been a customer of Wilsonville Honda having purchased 2 vehicles from them and getting our Honda Odyssey serviced on a regular basis. I have h I have been a customer of Wilsonville Honda having purchased 2 vehicles from them and getting our Honda Odyssey serviced on a regular basis. I have had some issues in the past when they tried to not cover damages on a exterior protection plan they sold to me when I purchased the van. To their credit, they honored their obligation when I complained directly to the dealership manager. Yesterday, my wife took our Odyssey in to have the brakes inspected. They quoted us $500 to replace brake pads, which is ridiculous. But for sake of convenience, my wife authorized the work to be done. They called us later in the evening and told us that the calipers were damaged, and it would now cast $2000 to repair! They tried to pressure my wife to give the go ahead. When she resisted and questioned them, they told her they could not put the car back together without doing the work! We drove the vehicle in, they inspected the brakes and gave us a quote, and now they were telling us it would now cost 4 times as much to fix it, and by the way the car was not drivable in the current state they put it in. We asked around, and the consensus was that if there was caliper leakage from ALL 4 calipers as they claimed, it would have been identifiable at the time of initial inspection. And everyone agreed $2000 was outrageous, and their tactics basically extortion. We called Les Schwab, where we previously had our brakes repaired, and they told us the quote was outrageous. I spoke directly with the service manager, Jose Moreno, who told us there was nothing he could do. I asked him how he would feel in my situation, and he said he would be more understanding. I told him to put the vehicle back together and I would be there to pick it up. He then informed us that we would need to sign a waiver saying they do not recommend driving the vehicle after they took it apart. We refused, and I demanded that he get the vehicle back to the SAME condition we brought it in. He finally agreed to have the vehicle towed to Les Schwab. Oh, and they had already removed and lost the front brake pads! Our bill from Les Schwab?? $609 out the door, a difference of $1400!! When I called Jose back to ask about the discrepancy, he told us that Les Schwab routinely replaced with "lower quality" calipers, and to return to Honda calipers, that's what it would cost. When I explained Les Schwab did the entire job, including calipers for $609, and their brake pads ONLY were $500, he said we would have saved the $109 if we had work serviced with them. I guess Honda calipers NEVER fail. So if I went with Honda, it would have taken me 20 brake repairs, or roughly 600000 miles, to make back the difference in cost. So disappointing, this to a loyal customer. The only thing I can do as a customer is to no longer bring my business to them. I wouldn't even put a penny in their vending machine. I also bought a Civic from them, and I have 3 children who will eventually need cars as well. I would rather drive to Vancouver then give them any of my business. I suggest you DO NOT get your car serviced there, unless you don't like money and want to give it away. More

Terrific customer service without any pressure No pressure dealership with quality used vehicles. The customer service is fantastic. The sales people are friendly and a pleasure to work with, and t No pressure dealership with quality used vehicles. The customer service is fantastic. The sales people are friendly and a pleasure to work with, and they don't pressure you to make decisions. More

Great Experience Did not end up buying (yet) but Taylor Reeves could not have been more helpful. She was quick to respond and provided all the information I needed. Did not end up buying (yet) but Taylor Reeves could not have been more helpful. She was quick to respond and provided all the information I needed. I would work with her again in a heart beat. More

Great experience as always! It’s my 2nd time buying a car at this dealership and with Gaylen. Been excellent both times. No hassle and they take care of everything for you. I wo It’s my 2nd time buying a car at this dealership and with Gaylen. Been excellent both times. No hassle and they take care of everything for you. I would buy my 3rd car here when the time comes. More

Always easy and fair This is the second vehicle I have purchased from Parker Johnstone's Honda. I love the fact that I can walk in and not fell like I need to bring a man This is the second vehicle I have purchased from Parker Johnstone's Honda. I love the fact that I can walk in and not fell like I need to bring a man with me to buy my own car. Gaylen as well as anyone I have ever dealt with that this dealership is honest and upfront from start to finish. I never feel pressured and always feel I am getting a great used vehicle that has been thouroughly inspected. The added bonus is that I can get it all done in less than a few hours. I decided after my first car purchase here that this is the only dealership I will go to and they did not disappoint the second time around. More

Best Car Buying Experience Ever! As a car guy, I have had close to 100 car buying experiences. From the moment I spoke to Gaylen on the phone from my home in Boerne, TX, I felt comfo As a car guy, I have had close to 100 car buying experiences. From the moment I spoke to Gaylen on the phone from my home in Boerne, TX, I felt comfortable and in good hands. Buying from a distance (2,200 miles away!) can be very difficult and uncomfortable. As the process continued, it only got better. Not only did Gaylen text me lots of photos of the car, she also sent me numerous videos as well. She described the car carefully and honestly. She left nothing out. She is a gem! The next day, Dan picked me up at the airport in Portland and we had a terrific test drive (in the car) back to the dealership. We had a great conversation as he explained and described everything he could about the vehicle. “Friendly” does not begin to explain Dan and the staff at Wilsonville Honda. When we arrived at the dealership, I met Gaylen face-to-face for the first time and we chatted for a few moments. And then, to my surprise, Dan told me that Paul was ready for me (when I was ready) to sign a few papers. In ALL of my car buying experiences (except this one), I have always had to wait crazy amounts of time to sign the docs. Not with you guys. Paul got me right into his office, the papers were ready, and I was done in moments. In fact, Paul and I chatted longer than it took to complete the paperwork. The texts on my 2,200 mile journey home were greatly appreciated and show what a caring group of people you are. Thank you all for a SUPER enjoyable buying experience! I can’t wait until the next one! Happy Thanksgiving, Merry Christmas, and Happy New Year! More

Truly fantastic experience! Anastasia was incredibly kind, helpful, and patient! It was a joy to work with her. Thank you for your help! I love my new car:) Anastasia was incredibly kind, helpful, and patient! It was a joy to work with her. Thank you for your help! I love my new car:) More

Excellent Customer Service I have been a customer of Wilsonville Honda for three years. My car was recently towed into the dealer with an electrical failure of some sort. I arri I have been a customer of Wilsonville Honda for three years. My car was recently towed into the dealer with an electrical failure of some sort. I arrived at 7:00 p.m. and Avelino was at the service desk. Within 15 minutes my car was checked in, scheduled for service the next day, and a loaner car was ready for me. Customer service does not get any better than this. Whether it is for routine service or an emergency such as this one, Avelino always does a fine job. No wonder I would not think of going anywhere else. In addition to Avelino, Kristina and Mark were very helpful in getting my car repaired in a timely manner and getting me back on the road. More

Smooth transition from old to new car Geri made the transition smooth, easy & fast! And she's very patient for those who are hearing impaired! Thanks so much to Geri & Brandie! KUDOS! Geri made the transition smooth, easy & fast! And she's very patient for those who are hearing impaired! Thanks so much to Geri & Brandie! KUDOS! More

Very pleased Geri was a sweetheart. She really went out of her way to help us. Stayed late on a Friday night with a great attitude. And I love my car! Geri was a sweetheart. She really went out of her way to help us. Stayed late on a Friday night with a great attitude. And I love my car! More