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Parker Johnstone's Wilsonville Honda
Wilsonville, OR
2,008 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,009 Reviews of Parker Johnstone's Wilsonville Honda
July 18, 2017
Not Happy :/ My husband decided to Surrpriae me with a Minii Cooper from Here and it was not quite what I had in mind .....so within one week since the Surprise I My husband decided to Surrpriae me with a Minii Cooper from Here and it was not quite what I had in mind .....so within one week since the Surprise I called and talked to David who told me we can return it for Three Thousand More than we Paid for it in !?!?! Not A Happy Customer !! More
by Marily
Employees Worked With
David Thompson
July 09, 2017
Dishonest dealership overcharging 10k+ ADM over MSRP CTR Greedy Stealership denying a honda fan who made a deposit to purchase a CIVIC TYPE R for MSRP, then turned down and breaks the agreement contract and Greedy Stealership denying a honda fan who made a deposit to purchase a CIVIC TYPE R for MSRP, then turned down and breaks the agreement contract and add a mark up of over $10,000 over MSRP. Then uses it as an excuse to make use of the car as a so called charity vehicle and show car for events to lure in customers. Dealership decides not to sell the car due to the fact that they are afraid the owner will flip this car more than MSRP, in fact that this dealership is doing so themselves with a 10,000 added mark up on the vehicle. Good job on behind a honest dealer, next time stick to your own words when somebody has an agreement to a car purchased for MSRP. Response from the ownerin the last week Given the overwhelming response to the introduction of the Civic Type R, we have found ourselves in a difficult position. We don’t believe that it is right or fair to the customers in our community to charge beyond what the manufacturer suggests. In the market we currently find ourselves, if we do the right thing and sell a Type R at MSRP, we know that unless it’s an enthusiast that plans on enjoying the car over the long term, someone will then flip the car for a substantial profit to take advantage of another consumer. We don’t think this is appropriate and have decided to wait until the market calms down or additional Type Rs are made available. We have refunded your deposit and deeply apologize for this inconvenience. As the owner, it should be understood that I have the first right of refusal to acquire any car in our inventory. I have chosen to do so with the Type R and instead, this very weekend I will be giving rides for charity at the Portland International Raceway. The car will appear at a number of Cars & Coffee events and will be displayed often throughout our greater community. I can’t think of a better use of our first Honda Civic Type R. If and when we acquire additional Type Rs, we will hold them until the time the market calms down and the cars can be retailed at a fair and equitable price. On behalf of my staff, I apologize for any mixed messages that have been communicated. Sincerely, Parker Johnstone | Owner More
by Thang
Employees Worked With
Gaylen Cashman
July 01, 2017
2017 CIVIC TYPE R NIGHTMARE!!! Where do I start... Back in October 2016, I called Wilsonville Honda and spoke with Gaylen Cashman about putting a deposit for a 2017 Civic Type R. Where do I start... Back in October 2016, I called Wilsonville Honda and spoke with Gaylen Cashman about putting a deposit for a 2017 Civic Type R. It was agreed in writing that I would receive the car at MSRP and be placed FIRST on the list. I paid a $500 deposit to hold my spot. Gaylen updated me on the status of the car every month until April 2017. As the car neared arrival, I was told that the owner would be purchasing the FIRST car that arrived. The manager of the store, Larry/Bob, called to tell me that I can purchase their second unknown allocation for a mark-up of $10,000 over sticker price. I was infuriated with this unprofessional and greedy business practice. I waited months and missed on other opportunities to purchase this car because I took this dealership at it's word. I have all emails to prove my position. I would NEVER ever do business with this dealership again. Find another dealership that will treat you better. I WILL BE FILING A COMPLAINT TO AMERICAN HONDA AND THE FTC FOR WILSONVILLE'S CORRUPT AND SHODDY BUSINESS PRACTICE!!! More
by Mathprofessor
Employees Worked With
Bob Moore, Gaylen Cashman
June 28, 2017
Fast and Easy I went to the Parker Johnstone Wilsonville Honda dealership based on their reviews. I wasn't disappointed. Everyone I dealt with were friendly and h I went to the Parker Johnstone Wilsonville Honda dealership based on their reviews. I wasn't disappointed. Everyone I dealt with were friendly and helpful.. More
by KatK
Employees Worked With
Nichole Friswold
June 20, 2017
Best customer Service - Mark Doublin If only all companies/vendors provide as excellent customer service as Mark Doublin did! Ah, the world would be a better place. Distraught when I s If only all companies/vendors provide as excellent customer service as Mark Doublin did! Ah, the world would be a better place. Distraught when I scrapped my front bumper on a sidewalk curb, only to discover my mishap had completely ripped my front bumper off leaving it hanging by a few plastic bolts. As I was in the middle of purchasing a new home, all I could think of was 'how much was this going to cost me?' I was able to get an appointment the same week and when I showed Mark the damage - he politely told me, we can fix it. Me: 'how much?'; Mark 'free.' Music to my ears! And you guys did - replaced some clips/nuts/bolts and poof - my bumper was back to normal! Mark, thank you for providing excellent customer service. Because of you - Parker Johnstone will always have a loyal customer! Sincerely, Cathy More
by Catherine M Elizondo
Employees Worked With
Mark Doublin
May 27, 2017
Wilsonville Honda is the BEST Gaylen is the best! After my car was totaled from an accident I had little time to get another car. Gaylen is professional and personable. She made th Gaylen is the best! After my car was totaled from an accident I had little time to get another car. Gaylen is professional and personable. She made the process easy. I am the most indecisive person but she never made me feel rushed to close the deal. My only complaint is that the color I wanted wasn't available at this dealership and it would cost me more to have them get one for me. More
by Pat3589
Employees Worked With
Simon Gutierrez, Josh Delaunay, Gaylen Cashman
May 23, 2017
Excellent Customer Service Representative We had the pleasure of meeting Gaylen Cashman during our visit to Wilsonville Honda. We were interested in the Honda CRV and Gaylen was our Customer S We had the pleasure of meeting Gaylen Cashman during our visit to Wilsonville Honda. We were interested in the Honda CRV and Gaylen was our Customer Service Representative. She was friendly, very knowledgeable about the car, patient and not at all pushy about her"product", while representing it in an excellent fashion. She definitely gave us a great deal to think about and represented the dealership well. Thank you Honda for an outstanding Service Representative! More
by Gottagetacar
Employees Worked With
Gaylen Cashman
May 22, 2017
A Positive Experience When it came time for me to purchase a new vehicle, a friend recommended Gaylen Cashman as she had purchased a Honda from her the previous summer and When it came time for me to purchase a new vehicle, a friend recommended Gaylen Cashman as she had purchased a Honda from her the previous summer and was she right! Gaylen proved to be knowledgeable and seemed to know just what I needed. She was able to answer all of my questions and was extremely easy to work with. She has been excellent in her follow-up and I don't hesitate to ask questions as I learn all my new crv has to offer. Thank you, Gaylen for making buying a car such a positive experience and for all of the time you took to explain all of its features. More
by LynoreHay
Employees Worked With
Gaylen Cashman
May 21, 2017
Sadly, sloppy, sloppy, sloppy My trust old vehicle was destroyed in a hit and run. I had just moved. I needed a car quickly. I visited a couple of dealerships in Gladstone and ha My trust old vehicle was destroyed in a hit and run. I had just moved. I needed a car quickly. I visited a couple of dealerships in Gladstone and had just ok experiences. I found a cute used Honda Fit at Parker Johnstone Honda listed on CarGurus. This experience happened during an ongoing deluge in Portland at the end of Feb. and the beginning of early May. I purchased that little Fit on a typical rainy day. After a mix up re the arrival of the check for my purchase I went to pick up the car. A friend noticed scratches on the rear bumper that I had not seen, but, hey, I had paid for the car and really needed that vehicle. When the rain stopped a few days later, I saw a multitude of very visible paint chips on the doors, and front and rear bumpers. I went to three body /detailing shops and all three indicated that the Honda would require an entire paint job for the cost of $2500-3000. I contacted Parker Johnstone and the used car manager agreed to look at the vehicle. He stated that the car had been sold in a hurry and should not have been released with these exterior problems but, he only agreed to repaint the front and rear bumpers and to "touch up" the numerous rock chips on the doors. To make a long story short, when I decide to sell the car, I will have to invest in an expensive paint job. That has been my major complaint. However, shortly after driving the car for a week, the tire inflation warning light came on. All four tires were poorly inflated. In addition, in a few weeks the service warning light came on. Although my Honda was "Certified" and had reportedly been through a thorough check on all systems, the technicians had also failed to reset the oil level indicator. Finally, a plastic cover is missing from the bottom of the steering column. I have purchased several new and used cars and have never had such a negative experience. I can, however, state that Brandee Weppler in Finance was great! More
by Phoebe
Employees Worked With
Bob Moore, Brandie Trice, Alan Worrest
May 20, 2017
Great service!!! We were very pleased with our experience with Gaylen at Wilsonville Honda and are happy with our new Pilot. We've always cringed at the thought of has We were very pleased with our experience with Gaylen at Wilsonville Honda and are happy with our new Pilot. We've always cringed at the thought of hassling with pushy salespeople and trying to work out a deal with buying a new vehicle, but Gaylen was delightful to work with. No pressure, very helpful and knowledgeable about all the vehicles. Once we figured out what we wanted, we really appreciated her keeping us updated on the arrival date. She then spent time getting us acquainted with all the features the Pilot has to offer. It was overall a very positive experience! More
by Jan Jenkins
Employees Worked With
Gaylen Cashman
