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Parker Johnstone's Wilsonville Honda - Service Center

Wilsonville, OR

4.9
206 Lifetime Reviews Review Dealership

206 Reviews of Parker Johnstone's Wilsonville Honda - Service Center

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September 11, 2010

"I spent four days, picketing in front of the Wilsonville..."

- Vgirl

I spent four days, picketing in front of the Wilsonville Honda dealership, last week. My sign said: "Beware of Extended Warranties at Wilsonville Honda. " Many drivers going by, stopped to tell me their personal horror story at this dealership and thanked me for being there sharing my view with the drivers going by. Standing in front of their dealership and facing Hwy 5, hundreds of cars if not thousands went by, honking and giving me their thumbs up. To the ones that stopped by me, and wanted to know what happened I warned them about going into this Honda dealership and believing what they say. I am very happy with my new Honda car, but consumers need to be aware, that at this dealership their word means nothing unless they write down what they say. I paid over a thousand dollars for an extended warranty that covers five years and one year later, July 27th when I took my car in, they told me that my warranty was only good for bird droppings and UV damage to the paint. Of course I was upset about it, and he morning manager said that in two weeks I would receive a full refund. I made my second mistake when I believed him. I should have told him to write it down and sign it. The Honda owner, Mr. Johnstone is saying that it never happened because I don't have the name of the manager that told me they would be refunding me the money. I will be picketing again starting tomorrow morning September 11th and will continue until they refund the money they owe me. By the way, in Mr. Johnstone's email he stated that I have an agressive nature, I guess that if I was a man fighting for my rights he would have called me assertive. Veronica

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Recommend Dealer
No
Employees Worked With
Nick Romo, Jose, Parker Johnstone
January 10, 2010

"Dave (manager) and Jose BOTH could not update the..."

- syrus2me

Dave (manager) and Jose BOTH could not update the computer systems for our contact information. It took them more than 5 times of updating to get it correct and accurate... Upon the next visit it was still wrong! On all visits Manager Dave and Jose where never on the same page at providing information for servicing! When they washed my vehicle (after being told NOT to several times per person at the service desk AND it was inserted into the file not to wash it) it had swirl marks EVERYWHERE. They are terrible!

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Recommend Dealer
No
Employees Worked With
Other Employees : Jose & Dave (service desk area)
December 09, 2008

"Fantastic experience! Friends recommended that we have..."

- tstevens

Fantastic experience! Friends recommended that we have our Accord serviced at Wilsonville Honda after they had been treated so well while buying their new Pilot. I was hesitant since I've had bad experiences with other Honda dealers in the past. This dealer is exceptional!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Jenette, Kristina, Jose
September 09, 2007

"After 90K service, our car was returned with: • Low on..."

- marilynd

After 90K service, our car was returned with: • Low on engine coolant (!). • Low on brake fluid (!). • Basic hardware improperly assembled in multiple places (shows lack of detail and sloppy workmanship). • Engine oil over-filled for an unknown reason (!). • Coolant and brake fluid spilled inside the engine compartment and fluid was burning off the exhaust (shows lack of detail and sloppy workmanship). • Accumulated road dirt on valve cover after supposedly adjusting the valves. Based on the above items, we question whether they did the adjustment. They admitted to spilling engine coolant and brake fluid which they "couldn't" clean up at the time. They refused to refund us any of the cost of this "service". We will never go there again.

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Recommend Dealer
No
Employees Worked With
Other Employees : Jose, Dave Barry, Steve Abell
May 05, 2007

"Hand wash left swirls in paint, parts ordered wrong..."

- jambae

Hand wash left swirls in paint, parts ordered wrong twice, never given apology, was planning on buying our second car here but since we didn't buy our first car here we were treated very badly will never go back.

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Recommend Dealer
No
Employees Worked With
parts, service, and sales manager
August 17, 2006

"Our new Pilot had a defective CD player. They ordered a..."

- joann schaefer

Our new Pilot had a defective CD player. They ordered a new one, but the wrong one. This involved another visist, at 30 miles. The CD's that were stuck were going to be mailed to us. This started in June. On Aug. 3, Stephanie said she would have them at the front counter with a note for us to pick up them up on Saturday. She didn't follow through. We waited for 45 minutes while they looked for them, making us late for an appointment. They said they would be mailed. The receptionist assured me she had mailed them on Aug. 10. When I called today, since we haven't received them, they are still there. Steve Goodsell was a great salesman, but he is no longer there.

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Recommend Dealer
No
Employees Worked With
Stephanie
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