Parks Ford Lincoln of Gainesville

My SUV has a lot of issues so I just could afford to get the oil change and brake light bulbs changed. The service advisor was very nice and took care of my car. the oil change and brake light bulbs changed. The service advisor was very nice and took care of my car. More

Fraser is was my service advisor. We had good communication. I especially like the valet pickup and delivery. They were able to work around my schedule. This was my first service o We had good communication. I especially like the valet pickup and delivery. They were able to work around my schedule. This was my first service on my Maverick truck. So far so good! More

Took a whole week without my vehicle to do an oil change, change the oil dipstick to a revised one, and reprogram the ecu. I don't understand having an appointment for service if there is no one available to change the oil dipstick to a revised one, and reprogram the ecu. I don't understand having an appointment for service if there is no one available to do the service for an entire week. It put me without transportation for the entire week while my drivable truck sat in the service parking lot. More

Made an appointment to get a slow leak checked out on tire. After waiting almost 2 hours I was told the tire already had a patch so I would need to purchase a new tire. I told the staff we had purchased tire. After waiting almost 2 hours I was told the tire already had a patch so I would need to purchase a new tire. I told the staff we had purchased the tire warranty and was told they would get a new tire put on. I waited 3 hours total. It’s absolute insanity to have to wait that long for something so simple. I didn’t arrange a ride because never in my life have I waited that long for a new tire. I had my 6 month old baby with me. If I had known it would be that long I would have gotten a ride. If I had walked in and didn’t have an appointment, okay I get your fitting me in, but I had a freaking appointment. Someone contacted me after I left a google review asking what they could do to make it right…I have no idea what that would be outside of money for my time wasted? More

Service was on time . Pick up and drop off were efficient as well Agent was great Pick up and drop off were efficient as well Agent was great More

The gratitude sing pretty decent And the hospitality seems good as well. The lobby is pretty clean seems good as well. The lobby is pretty clean More

Devon did a great job getting me in out and kept me informed about what was being done and when it would be completed. informed about what was being done and when it would be completed. More

Luciano lied , told me none of my work was covered under warranty, that was a huge lie he never even attempted . Thankfully Alejandro took over and submitted the work it was covered. Still waiting on repair warranty, that was a huge lie he never even attempted . Thankfully Alejandro took over and submitted the work it was covered. Still waiting on repairs. 3 trips and soon as I get home the dash is lit up . Haven’t had my car since September. Also called for 5 weeks leaving Luciano message, none were returned. More

I have been a customer of parks Ford for more than 10 years. The service department is one of the best I have ever dealt with. What enjoy the best about Bill, is his patience with me. I never know the "l years. The service department is one of the best I have ever dealt with. What enjoy the best about Bill, is his patience with me. I never know the "lingo" and he is able of translate what I am trying to describe about the car issue. He explains what could be causing the problem in language I can understand. He always goes over the service report to explain what the tech fixed. I really appreciate this because he summerize what service was preformed. More

Very friendly! ! Communication was excellent .. walk you through every step of the way, wait area very comfortable ! Communication was excellent .. walk you through every step of the way, wait area very comfortable More