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Parks Ford Lincoln of Gainesville - Service Center

Gainesville, FL

4.2
864 Reviews

864 Reviews of Parks Ford Lincoln of Gainesville - Service Center

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April 12, 2025

Vern was a great technician. Answered all of my questions and actually listened. He is an asset to your organization. More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vern
Apr 13, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for the great feedback! We’re glad Vern took the time to listen and answer your questions thoroughly. He’s definitely an asset to our team, and I’ll be sure to share your comments with him. Looking forward to seeing you again! Michael Muldoon Service Manager 864-918-7012

April 12, 2025

Motor is burning oil. This car is known to have this issue, and even has classes action cases against them. Yet the won't address the real issue but instead suggest repair More

by dwgalloway
Recommend Dealer
No
Apr 14, 2025 -

Parks Ford Lincoln of Gainesville responded

Hello, Thank you for providing your feedback. I'm sorry we did not meet your expectations during your service visit. Please help me address your concern of the oil burning condition on your vehicle. I can be reached directly on my mobile. Please feel free to call at your convenience. Gerald Acevedo Service Manager Parks Hyundai of Gainesville

April 11, 2025

My car still check haptic steering wheel system is still popping up. No real answer to the problem More

by zlwpfw
Recommend Dealer
No
Employees Worked With
Not sure
Apr 14, 2025 -

Parks Ford Lincoln of Gainesville responded

Hello, Thank you for providing your feedback. I'm sorry we did not meet your expectations during your service visit. Please help me address your concern with the haptic steering wheel system on your vehicle. I can be reached directly on my mobile. Please feel free to call at your convenience. Gerald Acevedo Service Manager Parks Hyundai of Gainesville

April 09, 2025

I was very pleased with the service received. This was my first time there since the change in management. Everyone was very professional. Fraser, Jeffrey and Nakia made my experience a pleasant More

by elainejohnson4878
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fraser Ardrey, Jeffrey Hedrick, Nakia Cleveland.
Apr 09, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for the kind words! We're glad your first visit under the new management was a positive one. Fraser, Jeffrey, and Nakia will be happy to hear they made your experience a pleasant one. We look forward to seeing you again! Michael Muldoon Service Manager 864-918-7012

April 09, 2025

I’m always satisfied with my Tech, Bill. He always listens to my needs and follows through taking care of them. Thank you, Bill. More

by PEGAREI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Stoufer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for your kind words! We’re grateful to have Bill on our team, and it’s great to hear he consistently listens and takes care of your needs. We’ll be sure to pass along your thanks! Michael Muldoon Service Manager 864-918-7012

April 08, 2025

Extremely long wait time. We were told when we paid for the platinum warranty that it covered all basic maintenance. When I brought the vehicle in I was informed it doesn’t co More

by Rachellcollins1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex
Apr 08, 2025 -

Parks Ford Lincoln of Gainesville responded

We apologize for the confusion with the terms of the extended service plan. If possible, I would like to speak with you so I can understand what was explained on delivery. I would also like to apologize for the length of your wait time. Please feel free to give me a call so we can find out if there is a way to resolve your concerns. Thank You Donna Houlahan Service Director 352-372-4251

April 08, 2025

Alejandro made sure my car was taken care of. The new management is awesome. I trust their ability to keepmy car going for years to come. More

by lorivoss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro
Apr 08, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for the great feedback! We're glad Alejandro took care of you and that you're feeling confident with the new management. We appreciate your trust and look forward to keeping your car running strong for years to come! Michael

April 08, 2025

Levin is the man. Very thankful for his help. I don’t have anymore words. More

by morganjade.ms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Levin Hickman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for the awesome review! We’re grateful for Levin and glad he could help you out. We appreciate you taking the time to share—looking forward to seeing you again! Michael Muldoon Service Manager 864-918-7012

April 08, 2025

I enjoyed my experience at Parks Ford. .Friendly atmosphere and all my needs were addressed taken care of in a timely manner. More

by hyj6790
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Levin Hickman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gerald Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for your kind words! We're glad you enjoyed your experience and that everything was taken care of promptly in a friendly atmosphere. We look forward to seeing you again! Michael Muldoon Service Manager 864-918-7012

April 08, 2025

Great pick up service very convenient was right on time for pick up and return More

by UFEEMAYO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Stoufer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for the great feedback! We're glad our pickup and return service was convenient and right on time. We look forward to serving you again! Michael Muldoon Service Manager 864-918-7012

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