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Parks Ford Lincoln of Gainesville - Service Center

Gainesville, FL

4.2
864 Reviews
Call Service Center (352) 565-9023

864 Reviews of Parks Ford Lincoln of Gainesville - Service Center

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April 08, 2025

Worst service and dealership. Got screwed out of an inspection fee that was not even done. If I could give zero stars I would. More

by CHRISTINE.JOHNS27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ari
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Apr 08, 2025 -

Parks Ford Lincoln of Gainesville responded

Ms. Johns, I am so sorry to read that you were not satisfied with the service performed. We may have had a miscommunication, we did advise you that there was a splice in your fuel line and that we would need to go further to determine if there was more damage. That was the reason for the crank no start after you installed the battery. If you would like to discuss further, please feel free to give me a call. Donna Houlahan Service Director 352-372-4251

April 08, 2025

(9) years with Parks (who done all service on my Ford Edge) has been an excellent Ride. C.S. More

by SYLICON
Recommend Dealer
Yes
Employees Worked With
Devon Pokorny
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Apr 08, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for your loyalty over the past 9 years! We’re grateful to have been part of the journey with your Ford Edge and are glad to hear it’s been an excellent ride. We look forward to continuing to serve you! Michael Muldoon Service Manager 864-918-7012

April 08, 2025

Paid for oil change, and tire rotation. I marked the tires myself, and when I picked the truck up, I noticed that the tires were not rotated. Went back in to make sure I paid for a tire rot More

by Tabbie05
Recommend Dealer
No
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Apr 08, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for bringing this to our attention. I’d appreciate the chance to speak with you directly and learn more about your recent service. Please give me a call on my direct line—I look forward to speaking with you and resolving this concern. Michael Muldoon Service Manager 864-918-7012

April 08, 2025

Absolutely love, the fact that they came to my work to change the oil. That was very convenient for me More

by TerBear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for the kind words! We’re glad our mobile service made things more convenient for you. We look forward to bringing you the same great service next time! Michael Muldoon Service Manager 864-918-7012

April 07, 2025

The dealership was great. Everyone was courteous and kind. Levin is the best. His communication was awesome and they found the problem More

by jk11693
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Levin Hickman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for the kind words! We’re glad you had a great experience and that Levin took such good care of you with excellent communication. We appreciate your trust and look forward to serving you again! Michael Muldoon Service Manager 864-918-7012

April 07, 2025

It was easy to make appointment, the oil change was quick oil, the staff were great and the car wash was a bonus More

by lin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I cannot recall names
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Apr 07, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for the great feedback! We're glad the appointment process was easy, the oil change was quick, and you enjoyed the car wash. We look forward to seeing you again! Michael Muldoon Service Manager 864-918-7012

April 07, 2025

Excellent dealership, excellent customer service and Levin was the best. His communication was awesome. Thank you so much More

by jk11693
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Levin Hickman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for your wonderful feedback! We're thrilled to hear you had such a positive experience and that Levin’s communication made a difference. We appreciate your support and look forward to serving you again! Michael Muldoon Service Manager 864-918-7012

Apr 08, 2025 -

jk11693 responded

Levin worked really hard to get the issue resolved! Thank you having such a great employee. I highly recommend Parks Ford Lincoln

April 06, 2025

I moved here from Orlando and your service department is head and shoulders above my previous Orlando Hyundai dealership. More

by terryknavy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ari Flores was great. He went above and beyond to provide outstanding service
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Apr 06, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for taking the time to write a review! We appreciate your kind word. We look forward to seeing you at your next service visit. All the best! Gerald Acevedo Service Manager

April 05, 2025

Very good Was easy to work with answered all our questions made us feel comfy More

by tinadoran63
Recommend Dealer
Yes
Employees Worked With
Joshua Torres
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Apr 05, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for sharing your experience! We’re glad you felt comfortable and had all your questions answered. We look forward to your next visit. Michael Muldoon Service Manager 864 918 7012

April 05, 2025

They remember you, always friendly, helpful. With the text messages very easy to get updated More

by valerie.knowles75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Stoufer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure of the young man that took my truck back in on the same day
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Apr 05, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for your kind words! We're glad our team’s friendliness and helpfulness, along with the text updates, made your experience smooth and enjoyable. We look forward to seeing you again! Michael Muldoon Service Manager 864-918-7012

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