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Parks Ford Lincoln of Gainesville - Service Center

Gainesville, FL

4.2
917 Reviews
Call Service Center (352) 565-9023

917 Reviews of Parks Ford Lincoln of Gainesville - Service Center

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March 05, 2025

This was my first mileage based service visit. It was easy to schedule online with my favorite service manager Fraser. My 20,000 miles service was quick and I was on my way to work in an hour. More

by nayj90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fraser
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Mar 05, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for sharing your experience! We’re so glad to hear that your first mileage-based service went smoothly and that Fraser was able to take great care of you. It’s always our goal to make service visits quick and convenient, so you can get back to your day with confidence. We appreciate your trust and look forward to seeing you again at your next visit!

March 04, 2025

Had a great time at parks the service was quick had coffee and they came and got me once the car was finished 10/10 More

by Jake Walker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Smith
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mandie Chopin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Levin Hickman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charlie Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Sandridge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dejuan Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Muldoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ike Walker was a great help
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Mar 05, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you so much for the awesome review! We love hearing that you had a great experience at Parks — from the quick service to enjoying some coffee while you waited. We’re glad we could make your visit so smooth and comfortable. We appreciate your 10/10 rating and look forward to welcoming you back next time! Michael Muldoon Service Manager 864-918-7012

March 04, 2025

No help does not honor warranty very unhappy wasted my and my husbands time all day coming there More

by cheryleamorgan
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Levin Hickman
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2025 -

Parks Ford Lincoln of Gainesville responded

I’m very sorry to hear about your recent experience, and I truly appreciate you taking the time to share your feedback. It’s never our intention to leave our guests feeling frustrated or that their time has been wasted. I would welcome the opportunity to speak with you directly so we can better understand what happened and work toward a resolution. Your satisfaction is important to us, and we’d like to do what we can to regain your trust. Please feel free to reach out to me directly at your earliest convenience. Michael Muldoon Service Manager 864-918-7012

March 04, 2025

The service was very good and the service staff was great. The wait time was not long More

by cgeorge0929
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service people
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Mar 05, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you so much for your kind words! We’re happy to hear that you had a great experience with our service team and that your wait time was nice and short. We know your time is valuable, and it’s wonderful to know we could get you back on the road quickly. We look forward to seeing you again for your next visit! Michael Muldoon Service Manager 864-918-7012

March 04, 2025

This dealership is fortunate to have Levin working there. He was very attentive to my concerns about my car More

by MKINS2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Levin Hickman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you so much for your kind words! We couldn’t agree more — we’re very fortunate to have Levin on our team. It’s wonderful to hear that he was attentive to your concerns and made sure you felt heard and taken care of. We appreciate your feedback and your trust in us, and we look forward to serving you again in the future! Michael Muldoon Service Manager 864-918-7012

March 04, 2025

Fast service, they re-checked my car when I told them something was wrong. Ordering a part, will make me another appointment. More

by starynightingale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
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Mar 04, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for taking the time to provide your review! On behalf of my service team, we appreciate the opportunity to take care of your Hyundai! Happy to know we were able to get the correct part ordered. Looking forward to seeing you at your next appointment. Gerald Acevedo Service Manager

Mar 05, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for sharing your experience! We’re glad to hear that our team provided fast service and took the time to re-check your car when you had a concern. Your peace of mind is important to us, and we appreciate your patience while we order the necessary part. We’ll be in touch soon to schedule your follow-up appointment, and we look forward to getting everything taken care of for you. Michael Muldoon Service Manager 864-918-7012

March 04, 2025

Great customer service. Parks picked up my vehicle, completed an evaluation of the problems and offered to have my vehicle returned to me. As they found no problems, there w More

by lschneider1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Mar 05, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you so much for your wonderful review! We’re thrilled to hear that you appreciated the convenience of our vehicle pick-up service and that our team was able to thoroughly evaluate your vehicle at no cost. Honesty and transparency are important to us, and we’re glad we could provide that peace of mind. We look forward to assisting you again whenever you need us! Michael Muldoon Service Manager 864-918-7012

March 04, 2025

The service was quick and friendly. The waiting area was also decent and clean. Yay. More

by ZEBCHESHIRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fraser
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Mar 05, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for the great feedback! We’re so glad to hear that you enjoyed quick, friendly service and a clean, comfortable waiting area — that’s exactly the experience we strive to provide. We appreciate your visit and look forward to seeing you again next time. Yay! Michael Muldoon Service Manager 864-918-7012

March 04, 2025

They did a good job getting my warranty work completed while I waited. My only issue is I was told they would send my paperwork by email which never happened. More

by onerowdygator
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerald Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for taking the time to share your feedback. We’re happy to hear that we were able to complete your warranty work while you waited — we know how valuable your time is! However, we’re sorry to hear that your paperwork didn’t make it to your inbox as promised. We appreciate you bringing this to our attention, and we’d be happy to make sure you receive a copy. Please feel free to reach out to us directly, and we’ll get that taken care of right away. Thank you again for your visit — we look forward to serving you again in the future! Michael Muldoon

March 03, 2025

Never installed fuel line correctly. Then never cleaned my truck after 40+ gallons of diesel fuel sprayed ALL OVERy 125k truck So disappointed this time.!!! More

by info@brittlyn.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Muldoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike was helpful... After all the bad.!
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Mar 05, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for taking the time to share your experience. It was good speaking with you face to face, and I truly appreciate you giving me the opportunity to address your concerns directly. I understand how frustrating the situation was, and I’m glad we could come to an agreement to perform a complete detail for your truck the next time you’re in the area. Our goal is always to make things right, and I look forward to seeing you again so we can take care of that for you. Please don’t hesitate to reach out to me directly if you need anything in the meantime. Michael Muldoon Service Manager 864-918-7012

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