Gerald Acevedo

I brought my Ford Ranger in for a recall. Had an appointment for 9:00a.m. I was told it would be done by 2:00. I came back at 1:45 and they hadn’t even started it. They then completed it in 3 Had an appointment for 9:00a.m. I was told it would be done by 2:00. I came back at 1:45 and they hadn’t even started it. They then completed it in 35 minutes. What took five hours and still wasn’t finished was completed in 35 minutes. The first time I brought my truck in, the service manager called a meeting and everyone had to stop working. That was a 3 and 1/2 hour visit. The sales department is great. The service department needs a lot of improvement. I will be going to another dealership for service. More

by lynnofavon Verified Customer Verified Customer

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Got my car in very quickly, took good care of me. I always bring my cars to Parks. I always bring my cars to Parks. More

by klrtmto Verified Customer Verified Customer

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No updates given during a long service. No loaner provided. Messages was sent to pick the car after repair but incomplete. I have to come all the way to test the car to say it's incomplete No loaner provided. Messages was sent to pick the car after repair but incomplete. I have to come all the way to test the car to say it's incomplete or stop into to some side effect. 50 days to fix one simple issue. No escalation possible as she doesn't refer to the manager or anyone up. She feels as if she paid from her pocket to o fix my car issue. No respect to people who goes all the way to check the status as she won’t update by text or mail or over a call. More

by sats.flusa Verified Customer Verified Customer

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Worst service department I've ever seen. Will NOT be back to this dealer again. Incompetent mechanics and snot mouthed service writers looking to screw over customers at every opportunity Will NOT be back to this dealer again. Incompetent mechanics and snot mouthed service writers looking to screw over customers at every opportunity More

by GBID1252 Verified Customer Verified Customer

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the service technicians have improved greatly from just a year or so ago. The service desk people have always been helpful. year or so ago. The service desk people have always been helpful. More

by larrycox_32666 Verified Customer Verified Customer

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Communication was great. Kept me updated throughout the day. Thank you Parks for always taking great care of my car! Kept me updated throughout the day. Thank you Parks for always taking great care of my car! More

by Thelastace Verified Customer Verified Customer

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Car was picked up and delivered on time. Service was done overnight (both warranty and brake flush and fill). Communication was frequent and I am satisfied. Service was done overnight (both warranty and brake flush and fill). Communication was frequent and I am satisfied. More

by Eddybaby Verified Customer Verified Customer

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3 hours for an oil change while I was waiting. Then they try to up charge for unnecessary services that would be close to $600. Then they try to up charge for unnecessary services that would be close to $600. More

by Al Tilly Verified Customer Verified Customer

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Staff was very helpful and kind. Appreciate the quick attention and resolution to the problem. Appreciate the quick attention and resolution to the problem. More

by Jsteshyn Verified Customer Verified Customer

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Very friendly, experienced, knowledgeable, respectful of time and trustworthy to get the job done! Love Parks Hyundai! time and trustworthy to get the job done! Love Parks Hyundai! More

by lucianonunez98 Verified Customer Verified Customer

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