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Parks Ford Lincoln of Gainesville - Service Center

Gainesville, FL

4.2
919 Reviews
Call Service Center (352) 565-9023

919 Reviews of Parks Ford Lincoln of Gainesville - Service Center

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March 04, 2025

They did a good job getting my warranty work completed while I waited. My only issue is I was told they would send my paperwork by email which never happened. More

by onerowdygator
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerald Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for taking the time to share your feedback. We’re happy to hear that we were able to complete your warranty work while you waited — we know how valuable your time is! However, we’re sorry to hear that your paperwork didn’t make it to your inbox as promised. We appreciate you bringing this to our attention, and we’d be happy to make sure you receive a copy. Please feel free to reach out to us directly, and we’ll get that taken care of right away. Thank you again for your visit — we look forward to serving you again in the future! Michael Muldoon

March 03, 2025

Never installed fuel line correctly. Then never cleaned my truck after 40+ gallons of diesel fuel sprayed ALL OVERy 125k truck So disappointed this time.!!! More

by info@brittlyn.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Muldoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike was helpful... After all the bad.!
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Mar 05, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for taking the time to share your experience. It was good speaking with you face to face, and I truly appreciate you giving me the opportunity to address your concerns directly. I understand how frustrating the situation was, and I’m glad we could come to an agreement to perform a complete detail for your truck the next time you’re in the area. Our goal is always to make things right, and I look forward to seeing you again so we can take care of that for you. Please don’t hesitate to reach out to me directly if you need anything in the meantime. Michael Muldoon Service Manager 864-918-7012

March 03, 2025

Did a great job on my car seems to be running smoothly! And Bill very professional ..& knowledgeable. More

by sourbitz
Recommend Dealer
Yes
Employees Worked With
Bill Stoufer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for the great feedback! We’re so happy to hear your car is running smoothly and that Bill’s professionalism and knowledge stood out during your visit. We’ll be sure to pass along your kind words to him. We appreciate your trust in us and look forward to keeping your vehicle in great shape for the road ahead! Michael Muldoon Service Manager 864-918-7012

March 02, 2025

Excellent all the way around. Super courteous people! A totally positive experience. I can not remember the gentleman’s name but he is fairly new to the dealership and is of Cuban More

by debzipp55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Stoufer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donna Houlahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Levin Hickman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donovan Plank
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harold Valez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cameron Tompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gerald Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Muldoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for taking the time to provide your review! On behalf of my service team, we appreciate the opportunity to take care of your Hyundai! We are happy to hear about your experience and look forward to seeing you at your next service visit! Gerald Acevedo Service Manager

March 01, 2025

The dealership had a nice atmosphere that was inviting and comforting. Mike L. was a phenomenal salesman. He didn’t try to pressure us into buying something right away or to get something that we didn’t More

by dagodfrey76
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Mike Losinski (5 Stars)
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Mar 05, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that you felt comfortable and welcomed at our dealership — that’s exactly the atmosphere we strive to create. Mike will be so happy to know that his thoughtful, pressure-free approach and clear communication made such a positive impression. We know buying a vehicle is a big decision, and it’s wonderful to hear that Mike’s dedication, from start to finish (and even delivery to your farm!), helped make the process smooth and enjoyable. We truly appreciate your trust in us and look forward to being here for you whenever you need us. Michael Muldoon Service Manager 864-918-7012

March 01, 2025

In and out in less time than expected. Polite and atmosphere was very acceptable. Waiting area very clean and comfortable. More

by MABASS1949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christain Butler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 01, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for sharing your experience! We’re so glad to hear that your visit was quick and comfortable, and that our team made you feel welcome. We appreciate your kind words and look forward to seeing you again next time! Michael Muldoon Service Manager

March 01, 2025

Service at Parks has greatly improved. Thank you for taking steps to provide better service and making sure the customer comes first More

by DREICHERT66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Levin Hickman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 01, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you so much for your kind words and for noticing the improvements we’ve been working hard to make. Our team is committed to providing the best experience possible, and it means a lot to know that our efforts are making a positive difference. We truly appreciate your support and look forward to continuing to serve you. Michael Muldoon, Service Manager

February 28, 2025

From the moment that I got to your dealership to the moment, I drove away, Every associate I encountered made me feel like I really mattered express their appreciation for me coming to Parks Ford. So fo More

by Dick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Levin Hickman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 01, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you so much for your kind words! It means a lot to hear that you and Willow felt welcomed and appreciated from start to finish. We’re thrilled to have had the chance to serve you both, and we hope to see you again the next time you need service. Safe travels, and give Willow a scratch behind the ears from all of us at Parks Ford! Michael Muldoon Service Manager

February 28, 2025

I had a very positive experience at the service Ford service.Department the person who handled everything was named Devin.I don't recall his last name but he was very informative and helpful More

by kdrerra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devon handled my check in and out.
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Mar 01, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you so much for your kind words! We’re thrilled to hear you had a positive experience with our service department and that Devin took such great care of you. We’ll be sure to pass along your compliments to him — he’ll really appreciate it. If you ever need service in the future, we’re here to help! Michael Muldoon Service Manager

February 28, 2025

Had a recalled part on my vehicle. Nakia reached out to me to schedule mobile service to have the parts replaced. The techs came to my house and fixed the issue . The techs were prompt More

by PHoward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nakia, Zack, Vern
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Mar 01, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for taking the time to share your experience! We’re so glad to hear that Nakia and our mobile service team were able to take care of your recall quickly and professionally. Providing great customer service is always our goal, and it’s wonderful to know we delivered for you. We truly appreciate your recommendation and look forward to helping you again in the future! Michael Muldoon Service Manager

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