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Parks Ford Lincoln of Gainesville - Service Center

Gainesville, FL

4.2
959 Reviews
Call Service Center (352) 565-9023

959 Reviews of Parks Ford Lincoln of Gainesville - Service Center

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February 28, 2025

Had a recalled part on my vehicle. Nakia reached out to me to schedule mobile service to have the parts replaced. The techs came to my house and fixed the issue . The techs were prompt More

by PHoward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nakia, Zack, Vern
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Mar 01, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for taking the time to share your experience! We’re so glad to hear that Nakia and our mobile service team were able to take care of your recall quickly and professionally. Providing great customer service is always our goal, and it’s wonderful to know we delivered for you. We truly appreciate your recommendation and look forward to helping you again in the future! Michael Muldoon Service Manager

February 27, 2025

Pleasant person to work with. He was very complete, professional and concerned that I was pleased More

by rayspo267
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Levin Hickman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 27, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for your kind words! We’re so glad to hear Levin provided such thorough and professional service. Ensuring your satisfaction is always our top priority, and we appreciate you taking the time to share your experience. We look forward to assisting you again!

February 27, 2025

great service, i was a costumer for more than a decade. Matt gave us a good deal when sold our first vihicle. I had a great experienced. More

by V_COLIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Stoufer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donovan Plank
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 27, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for your loyalty and for sharing your experience! We’re so glad to hear Matt took great care of you and that you’ve trusted us for over a decade. It means a lot to have customers like you, and we look forward to continuing to serve you for many more years to come!

February 27, 2025

They are always a pleasure to work with. On time and prompt. The waiting area is comfortable. More

by drshockley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donovan Plank
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cameron Tompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 27, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you so much for your kind words! We’re happy to hear you enjoy working with our team and appreciate the comfortable waiting area. Your feedback means a lot to us, and we look forward to seeing you again!

February 27, 2025

your prices are too high for services staff are very nice and the waiting are is clean More

by MEMBREY9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 27, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for your honest feedback. We’re glad to hear you found our staff friendly and our waiting area clean. We understand pricing is an important factor and appreciate your feedback. If you’d like to discuss your experience further, please reach out to Michael Muldoon, our Service Manager — we’d love the chance to help. (864) 918-7012

February 27, 2025

Quoted approx 1-1/2 hours for oil change and two hours later just was bringing the car in for service. More

by htomclelland
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None of the above
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Feb 27, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for your feedback and we sincerely apologize for the delay. We understand your time is valuable and appreciate your patience. Please reach out to Michael Muldoon, our Service Manager, at your earliest convenience so we can address this directly and work to make things right. (864) 918-7012

February 27, 2025

Professional, efficient, communicative. Great experience from start to finish. Levin was terrific to work with and fit me in the schedule quickly. More

by cstephenson4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Levin Hickman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 27, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for the wonderful feedback! We’re thrilled to hear you had such a great experience and that Levin was able to take care of you so efficiently. We appreciate your kind words and look forward to helping you again in the future!

February 26, 2025

Very nice staff at service desk and throughout. Timely work manner. Keep taking care of customers. The best thing you can do. More

by talktodean77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 27, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you so much for your kind words! We’re happy to hear you had a positive experience with our team and appreciated the timely service. Taking care of our customers is always our top priority — we look forward to serving you again!

February 26, 2025

Service was prompt and courteous. Once completed he went over the work in detail. Thank you More

by mccurdyrb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ari Flores
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Feb 27, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for your feedback! We’re happy to hear Ari provided you with prompt, courteous service and took the time to review all the work in detail. We appreciate your kind words and look forward to assisting you again!

February 26, 2025

Bill is great. I know he will take care of my problems. Bill is the reason I purchased my Bronco and now Escape-instead of looking at another brand! More

by charity46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Stoufer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrin-can’t remember his last name did a great job and has been very helpful !
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Feb 27, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you so much for your loyalty and kind words! We’re thrilled to hear that Bill’s exceptional care and service made such a positive impact on your experience. It means a lot that you chose us — and Ford — because of him. We look forward to continuing to take great care of you and your vehicles!

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