Parks Ford Lincoln of Gainesville - Service Center

They take time to explain everything to you and very professional, and you don't have to wait very long. Thank you professional, and you don't have to wait very long. Thank you More

While I will say that I was very surprised by how fast the work was completed, car drives great now. The customer service definitely left some things to be desired. I had to call multiple times and speak the work was completed, car drives great now. The customer service definitely left some things to be desired. I had to call multiple times and speak with multiple managers just to get an updated service invoice. I was told I would receive and email the next day more than once only for me to have to call back the next day because I never received it. There were fees added to the original invoice i was not made aware of - this was corrected it just took too much work was too much back and forth to get it. There seems to be a disconnect in communication in the service dpt. I let my service tech know i still needed an electronic copy when i picked up the car and still had to call back days later because i never got it. I talked to Edwin the last time and he was very rude. I heard him talking to my service tech about me and then when he told me I couldnt get the invoice until the next day despite them not closing for another 1/2 hour I asked to be transferred to my tech he claimed he wasnt there and that no one else could access it and that if i needed the electronic one I could just go to Staples to get it because no one could access it but the tech. That is not good customer service especially since I advised I had been having issues getting it for days. I called back and spoke to a manager in sales right after I hung up and after 5 mins on hold he was able to email me the invoice with no issue. It was ridiculous. They do great work but drop the ball on simple things. More

I had a great experience with the staff. My salesman did a great job. He wS very helpful My salesman did a great job. He wS very helpful More

Got a fast response from the diagnostic with an estimate. Work done timely and well done. Work done timely and well done. More

I took my Ford Transit extended length, high top dually in for air in the dually tires because they were low and not accessible with a regular air compressor attachment. I was told they’d have to remove th in for air in the dually tires because they were low and not accessible with a regular air compressor attachment. I was told they’d have to remove the tires in order to fill them because the holes in the STOCK wheels are too small. Then they came back and said they were able to do it without removing the tires. Except when I got into the van it was clear the outer tires on each side hadn’t been filled. I asked Levin about this and he said they did fill them and the sensor probably needed to reset. That was not the case. So I still have 2 low tires that I can’t fill on my own due to the way the FORD STOCK DUALLY WHEELS are designed. I’m pretty aggravated and will have to go somewhere to get them filled. More

Be careful coming here for the last thirty years, we’ll change names several times over the years, and I brought my truck there when it was Paul West Ford 1979 and the service department has taken care of change names several times over the years, and I brought my truck there when it was Paul West Ford 1979 and the service department has taken care of it but now it’s getting a bit pricey More

They do not have enough skilled mechanics to diagnose and perform repairs. Took a week (Friday through Thursday) to get fairly uncomplicated work diagnosed and done. Recording says new management. I not perform repairs. Took a week (Friday through Thursday) to get fairly uncomplicated work diagnosed and done. Recording says new management. I noted that communication with my service advisor was much improved from previous visits. Alejandro (Alex) was super! More

Fraser Ardrey and his brand of professionalism are top notch. The detailing was very impressive. notch. The detailing was very impressive. More

Angel was courteous and friendly and helpful to me when I arrived to have my vehicle serviced. Took me inside and showed me where to sit and different parts of the customer waiting area. arrived to have my vehicle serviced. Took me inside and showed me where to sit and different parts of the customer waiting area. More

Service manager said my service plan was for oil changes only, but my info is different. He said he would look into it and give me a call. He did not. No follow-through. only, but my info is different. He said he would look into it and give me a call. He did not. No follow-through. More