Parks Ford Lincoln of Gainesville - Service Center

Bought my truck here a year ago . Without Levin the experience would be a 1 star . Many times the detain service has failed including this time with lack of detail ! I also tried the Without Levin the experience would be a 1 star . Many times the detain service has failed including this time with lack of detail ! I also tried the pick up service which is more of a headache than dropping it off myself . They showed up late which screwed up my day and the drop off guy solicited his own mobile detailing business . Park’s phone system is a joke and supposedly there is new management ? More

All the attendants / service advisers were helpful and professional. The older lady that answers the phones was an absolute joy. professional. The older lady that answers the phones was an absolute joy. More

Had to make two trips to get my tires rotated, and they were over tightened from my last visit. were over tightened from my last visit. More

Everything is great but you guys urgently need loaners. It’s very inconvenient having to move in an uber. Thank you! It’s very inconvenient having to move in an uber. Thank you! More

Outrageous prices and lousy business ethics. I was quoted a labor price of some $400 to replace the driver side mirror actuator, plus the price of the part. Based on their labor rate of $269 per I was quoted a labor price of some $400 to replace the driver side mirror actuator, plus the price of the part. Based on their labor rate of $269 per hour, it figures at about 1.5 hours. Gave them the car at 11.02 am, got it back at 11.55 am. When I questioned why the bill still shows the $400 plus for labor, I was told that I had approved that price and thus have to pay it. When I argued that I am not willing to pay for 1.5 hours when it only took barely 1, I was offered a conversation with the service manager. He got rather upset at my argument, but finally reduced the labor rate. What a missed opportunity for a great reputation! I am now telling all my friends to never buy at Huyndai car. Obviously, I will never set foot in that place again! Consider the other scenario: the service rep comes up to me to say, great news! We quoted you $400 plus for the labor, but it only took our talented technician 1 hour, so we are only charging you $269 plus tax, congratulations on saving that money. Have a nice day! I would have marveled at the excellent service and ethical behavior of this store and its workers, and would have told all my friends what a wonderful outfit they are. For the store, the outcome is the same financially, but reputation-wise very different. By the way, I believe it is illegal to double-charge. In the half-hour they were going to charge me for, the technician would have been working on someone else’s car, charging another $269 per hour, bringing their total for that half-hour to $538 per hour. More

Bill Stoufer is the best service manager and the reason I use your service department when there is a problem with my car. I totally truse your service dept. use your service department when there is a problem with my car. I totally truse your service dept. More

I have taken my F250 back to this dealer twice now to fix the front steering "Death Wobble". First time they said there's nothing wrong with the steering components, the second time they said that the steer the front steering "Death Wobble". First time they said there's nothing wrong with the steering components, the second time they said that the steering damper needs replacing which they did replace it. Still did not fix the "Death Wobble" . They do not know how to fix this problem obviously. More

I have a wonderful day and it taking for them to but four new tires for me that has been fantastic and they truly deserve a wonderful answer and I thank you so much new tires for me that has been fantastic and they truly deserve a wonderful answer and I thank you so much More

The rear tire passenger side of Santa Fe had been losing air for some time but your dealership could find nothing wrong with the tire after doing all kinds of tests and suggested we buy a new tire which we air for some time but your dealership could find nothing wrong with the tire after doing all kinds of tests and suggested we buy a new tire which we did at nearly $300. Unfortunately we did not keep a copy of the invoice. Soon the tire started leaking again. We brought it to Town Tire. They said it was the rim and not the tire. We brought it back to parks. They ordered the rim $1206 plus tax bringing it to $1999 which we had to pay up front. Even though we talked to your manager he refused to reimburse us for the tire or show any goodwill towards our plight by applying a discount. We went to Hyundai customer care and they would not take the case further because we don’t have a copy of the receipt for the new tire. We are seniors living on a fixed income and are very disappointed in the lack of service we received.. Hyundai could have a new copy of the invoice from the dealership’s records which is where the printed invoice came from but they wouldn’t accept that and we had to have our the client’s copy which we had not kept. They didn’t want to pay us .hyundai was not working with us in good faith. This has been a frustrating experience all around More

I’ve tried to book an appointment online- system would not let me pick a date. Charline said someone from dealership would contact me. Approx three days later I called- hung up after 20 minutes. Same not let me pick a date. Charline said someone from dealership would contact me. Approx three days later I called- hung up after 20 minutes. Same day (Tuesday) I called back- staff professional, apologetic sand took detailed message. Said someone from service would be contacting me. Here it is 5PM ON Thursday and still no contact. More