Parks Ford of Wesley Chapel

Frank was great, he took the hassel out of buying a new van, he had everything ready for me when i arrived at the store. i would buy from him again van, he had everything ready for me when i arrived at the store. i would buy from him again More

I was traveling North on 275 when my 2005 F-150 FX4 started to buck & heave & the yellow dashboard light came on & showed it was my electronic throttle control.I called my Ford dealer where I purchased started to buck & heave & the yellow dashboard light came on & showed it was my electronic throttle control.I called my Ford dealer where I purchased this truck & just had it serviced for a rough idle & missing in mostly O.D.at low rpm's.They gave me your address and you helped me through a tough spot,I have been having trouble with this for 21/2yrs,you were able to fix it.I wish that I lived closer cause I would buy my next vehicle from you.I would like to say Thank You for helping on a Saturday like you did. More

Will Bozeman and all his staff at Parks Wesley Chapel Ford made the acquisition of our new 2012 Explorer very simple. Very sales professional experience. Ford made the acquisition of our new 2012 Explorer very simple. Very sales professional experience. More

Frank Lacey came out to great us as soon as my wife and I arrived at the dealership. We discussed our desire to look at a 2012 Ford Explorer with a pecan leather interior. He knew just where such a vehicle w arrived at the dealership. We discussed our desire to look at a 2012 Ford Explorer with a pecan leather interior. He knew just where such a vehicle was on their new car lot and we were off and test driving it within minutes. We also asked about the 2012 Ford Edge and the differences between the two vehicles. Frank explained in detail the comparative differences and took us to an Edge with the color combination that we wanted. After a test drive of the 2012 Edge Limited, we decided that was was we wanted. Frank then worked with us to negotiate a trade-in price for our vehicle and very efficiently helped us through the initial paper work. He then introduced us to the Business Manager, Duber Garzon, who assisted us with the remainder of the documentation. Throughout the entire sales transaction Frank was extremely helpful and highly professional including a very thorough demonstration of all the electronic features the Edge offers. We rate the Park Dealership and Frank Lacey a well deserved (5) because they have been great to do business with. Doug & Mary Ann Crandall Caneadea, NY More

I have purchased two trucks from Heritage Ford, 2008 F250 and 2011 F150. Both were ordered with the friends and family discount so I could have gone to any dealer. The service department is the main reason and 2011 F150. Both were ordered with the friends and family discount so I could have gone to any dealer. The service department is the main reason I went back to Heritage for the 2011. My truck was manufactured on May 9th but not delivered until June 23,2011. I was told it was because of a motor sensor that was delayed from Japan due to the earth quake. Having the feeling the I was not being told the truth, I contacted Ford Customer Serice directly only to find out my truck never re-entered the factory for the so-called sensor and had just been sitting in the factory parking area. All of a sudden there was interest by Heritage in getting my truck delivered which confirmed that had I not call Ford myself, the truck would still be sitting there. Upon delivery on June 23rd, my wife and I brought in our 2004 EB Expedition for the trade, as previously agreed to. Until that point I had dealt mainly with Kevin Sawyer, Sales, whom I have a great deal of respect for. After inspecting my Expedition, my very negative experience began with Richard Dearbourn, General Manager. The obnoxous arrogance displayed in front of Mr. Sawyer and 2 customers sitting about 20 feet away, lead me to ask Mr. Dearbourn if he always talked to customers in that manner, and I walked away. My wife asked me what that was all about and why I let him tlak to me like that. I told her it was not the time or place and we almost left the dealership. No one talks down to me in front of others without being dealt with in the manner and time of my choice. On June 24th, I sent an email to him and told him exactly what I thought of him including the need to address his poor people skills. I received no response. I then called Ford Customer Service to report the treatment I had received and indicated I would be following through with a complaint when I received the Ford Customer Survey. Do you know that I NEVER received that survey. I have emails to back up everything said above! Now, having shared my one not-so-good experience, I would recommend Heritage(Parks Ford) because all the other employees I came in contact with, were great to work with. I was on the verge of removing the service for both my trucks solely because of one person, but due to the customer service skills of Jennifer, I am sticking with Parks Ford. Besides, I like the guys in the Service Dept and I did not want ill reflection on them for they have treated me with respect, something their GM needs to learn, in my personal opinion. If you are interested in purchasing a new vehicle I highly recommend Kevin Sawyer for the most knowledge and custmer care. Alan Sarnes, Bob Weinstock and Mike Abadi, in Service, have all been very cutomer service oriented. For anyone reading this rating, please do not let my negative comments cause you to avoid Parks Ford because the positive far outweighed the negative. The above is strictly my personal opinion based on only one bad experience with only one person out of the whole organization that I would rate a 5 out of 5. Their customer service person, sales, parts and service personnel will earn your business. Please give them a chance. You will have a pleasant experience and feel good about referring friends to the dealership. More