Parks Ford of Wesley Chapel

John is always pleasant and eager to please. He gets me in and on my way with little notice. He gets me in and on my way with little notice. More

Brought my 22 Edge in for “the works. ” John Kidd is my service advisor and greeted me promptly upon arrival. All went well with the service and he got me checked out and on my way. ” John Kidd is my service advisor and greeted me promptly upon arrival. All went well with the service and he got me checked out and on my way. More

The service department professionals are always great there. MR. R. Rodriguez always takes great care of my Ford Escape! there. MR. R. Rodriguez always takes great care of my Ford Escape! More

Outstanding support. Samuel was my service provider for the first time and was firs class Samuel was my service provider for the first time and was firs class More

Great Customer Service! Carlos took care of my vehicle’s maintenance in a professional manner. I am very satisfied with the service that was done with my vehicle. Carlos took care of my vehicle’s maintenance in a professional manner. I am very satisfied with the service that was done with my vehicle. More

The tech was great for starters and very thorough. My service advisor Ricky was a different story. I had brought my truck in to have it looked at for a check engine. After 2 days (I was fine waiting) My service advisor Ricky was a different story. I had brought my truck in to have it looked at for a check engine. After 2 days (I was fine waiting) Ricky called me back at the end of the day. My truck needed a new injector on cylinder number 2. I got a quote for 9,500 dollars to replace all the injectors. My truck is maybe worth 18k on a good day. Why wouldn’t you write me a quote for just 1 injector? When I had dropped the truck off I had asked if they could check to see if there was an ECU update and if so if they could update it while it was there. Of course when I went to pick up the truck Ricky was not there to ask and no advisor could answer if the ECU had been looked at or not. I sent Ricky an email thinking that might be easier for him to respond on Monday when he got back Monday. I called Tuesday after not hearing from him and he told me that he wasn’t sure if the ECU had been looked at for the update but that he would call me back. I never got a phone call back to I’m going to get the service done else where. It’s disappointing that I needed guidance on what was needed to get my truck up and running but got the most expensive bill for 8 new injectors when only one really needed to be done to fix the issue. The lack of communication is disappointing along with poor level of service. The only good thing I got was a tech who diagnosed what was going on. More

Everyone was friendly and courteous, showroom was very clean and well stocked with free drinkss clean and well stocked with free drinkss More

We brought our car in for service today 8/16/25 Our service advisor John Kidd was wonderful kept us updated on everything he is very knowledgeable and a big asset to your company,Thank You John we will service advisor John Kidd was wonderful kept us updated on everything he is very knowledgeable and a big asset to your company,Thank You John we will definitely see you next visit Thank you Doreen Gaeta More

I particularly like my Service Advisor Mark Calo. He goes the extra mile to make sure I get great service but helps get the best price possible. He provides updates as to the progress of the service He goes the extra mile to make sure I get great service but helps get the best price possible. He provides updates as to the progress of the service being performed. First year of service on my Ranger has been great! More

Have been getting my 2015 F150 serviced here since 2017. That should tell the whole story. That should tell the whole story. More