Parks Ford of Wesley Chapel

John Kidd did an exceptional job in helping me to try and get my car fixed. He did great!!! get my car fixed. He did great!!! More

Service writer Mr. Ricky Rodriguez was top notch and took great care of me and my vehicle and completed everything in an expedient manner which I greatly appreciated. I Ricky Rodriguez was top notch and took great care of me and my vehicle and completed everything in an expedient manner which I greatly appreciated. I will personally request Mr Rodriguez as my service writer the next time I need service for repair for my vehicle. More

Solid Honest dealer they did everything they said they would do. Cant ask for much more especially post sale a lot of times when you buying the car they are all nice and then pass you off once it is sold. would do. Cant ask for much more especially post sale a lot of times when you buying the car they are all nice and then pass you off once it is sold. Not Parks Ford More

My service manager, Cynthia, was great as usual. She always provides top notch services. Had a great experience. She always provides top notch services. Had a great experience. More

Ace was great! Very nice guy, and he was super helpful throughout the entire process. Very nice guy, and he was super helpful throughout the entire process. More

Nick my salesman was wonderful explained everything. Frank, the manager of the dealership was also very great making sure everything went smoothly and I felt comfortable with the whole process Frank, the manager of the dealership was also very great making sure everything went smoothly and I felt comfortable with the whole process More

The Mobile unit appointment was made, and they arrived on time and fixed the software problem in less than 30 minutes. Great, friendly tech. Highly recommend Parks Ford of Wesley Chapel time and fixed the software problem in less than 30 minutes. Great, friendly tech. Highly recommend Parks Ford of Wesley Chapel More

I would like to thank Ricky Rodriguez for all the help and keeping me posted the entire time. He was able to explain the length of the extra items the mechanic brought up during his check. After he explai and keeping me posted the entire time. He was able to explain the length of the extra items the mechanic brought up during his check. After he explained the time it would take on the added maintenance issues he periodically kept me in the loop and how it was going and how much longer it should be. More

In an out 45 mins. 2nd service. A little surprise couldn't perform recalls but I can understand shop being back up. Since I use to run. A shop 2nd service. A little surprise couldn't perform recalls but I can understand shop being back up. Since I use to run. A shop More

Disorganized and Unresponsive – Don’t Expect a Call Back I had high expectations when visiting Parks Ford of Wesley Chapel, given their claims of putting the customer first and their prestigious 202 Back I had high expectations when visiting Parks Ford of Wesley Chapel, given their claims of putting the customer first and their prestigious 2022 President’s Award. Sadly, my experience was anything but award-worthy. The sales team was unresponsive and seemed completely overwhelmed. Despite their promises, it became apparent that they were simply too busy to prioritize potential customers, which led to multiple instances of no follow-up and no callbacks. Their marketing emphasizes “30 years of experience” and “high standards for excellent service,” but that was nowhere to be found. If they’re too busy to respond to potential buyers, I can’t imagine how poorly they handle after-sales service. The fact that I never got a simple call back lost them a sale. For a dealership that prides itself on customer satisfaction, it’s clear they can’t handle the volume of business they claim to want. If you’re looking for a dealership that values your time and business, I’d recommend looking elsewhere—unless you’re okay with being left in the dark, waiting for a call that never comes. More