Parks Ford of Wesley Chapel

Sold me a damaged car as new Paid cash for a 2019 GT last week. Was doing my daily inspection on the 2nd day we had it home and found two manufacturers defects. One, there is abou Paid cash for a 2019 GT last week. Was doing my daily inspection on the 2nd day we had it home and found two manufacturers defects. One, there is about an inch space between the headlight and bumper exposing the internal components, second the grey calipers had white corrosion on all of them (like acid had been leaked on them). Took the car in 5 days ago and they said headlight would be done before end of day and Calipers had to be ordered. Remember, this is a BRAND NEW CAR, then I get a call that they dont have the knowledge or tools to fix the headlight so the car needs to go to the body shop but it was being rushed over. Two days later, I get a call that the car is back but they repaired the wrong thing and headlight still has spacing. What the xxxx did they fix and why so many things wrong with a brand new car? This is the most unbeleivable thing I have ever been through when buying something new. Oh, and the people "at the right pay grade" to answer certain questions NEVER CALL BACK. I have asked for a full refund or new car, they still have the car I own and are ignoring me. More

Amazing Customer Service We recently purchased a used car from Parks Ford. Our total experience was amazing, from the negotiation to service. Every person we met was customer We recently purchased a used car from Parks Ford. Our total experience was amazing, from the negotiation to service. Every person we met was customer service oriented. We especially want to thank Shane Norsworthy, Genl Sales Mgr and our salesperson, Chaz Massaro. They were both exceptional to deal with and made you feel at home and comfortable. They were both very professional. We also dealt wiht Donna Grenke in customer service and Joseph Howard the service advisor. The were also exceptional to deal with. We are very pleased with our purchase, and especially with these Park employees who were above all in service. We have never encountered such professional courtesy and outstanding service. If you are in the market for a New or Used vehicle, make sure you see these people. You will be pleasantly surprised. More

Excellent Customer Service and Satisfaction Purchased my Mustang in 2014 and have had it serviced at Parks since new. My service advisor has been Ricky Rodriguez from day one. He has always disp Purchased my Mustang in 2014 and have had it serviced at Parks since new. My service advisor has been Ricky Rodriguez from day one. He has always displayed true professionalism and caring for the customer. There has never once been a problem with the service performed on the vehicle . it has always been a seamless process , ready for pick up when promised and the work completed as promised. Would not consider taking my vehicle any place else. More

Super great experience Trevaris was by far the best salesman I’ve ever dealt with. Very friendly and very knowledgeable about the vehicles that he had shown me. I would high Trevaris was by far the best salesman I’ve ever dealt with. Very friendly and very knowledgeable about the vehicles that he had shown me. I would highly recommend this dealership to anyone in the market and definitely ask for Trevaris! More

New buyer on used car I came to Parks very skeptical due to negative experiences in the past from other dealerships. I was surprised at the honesty and helpfulness to my ca I came to Parks very skeptical due to negative experiences in the past from other dealerships. I was surprised at the honesty and helpfulness to my car needs and never felt pressured to buy. I went on numerous car ride tests and Philip never complained but was professional the whole time. He went out of his way and spent countless hours in helping me find my dream car at a great price. I recommend this dealership to those that are looking for a good deal with no sales pitch and wants a reliable vehicle. I was looking on craigslist, FB, offer up from personal sellers before I came to Parks. I found more dishonesty and pressure from them than this dealership. Hope this helps. More