Parks Ford of Wesley Chapel - Service Center

Carlos was very helpful when trying to find out what was wrong with my 2025 ford explorer st .He always does a follow up to make sure his customer is happy wrong with my 2025 ford explorer st .He always does a follow up to make sure his customer is happy More

Carlos greeted us as if we was Family. took the nessessarry time to explain issues found. Kept us informed on the process of service. took the nessessarry time to explain issues found. Kept us informed on the process of service. More

The Service department took care of the needs I had requested. They had it ready when promised and worked with my schedule. requested. They had it ready when promised and worked with my schedule. More

Very professional. Hanna is very knowledgeable and understanding. Handed at problem and keep me informed of the vehicles progress Hanna is very knowledgeable and understanding. Handed at problem and keep me informed of the vehicles progress More

Professional, quick, and accommodating. Plus car pick up is great. I would recommend to others. Plus car pick up is great. I would recommend to others. More

Our service consultant was Marc Calo. Very knowledgeable, friendly and helpful. Kept us informed while our car was being serviced. Only complaint we have is, he told one of the individu Very knowledgeable, friendly and helpful. Kept us informed while our car was being serviced. Only complaint we have is, he told one of the individuals to have our car vacuumed and washed. Car came back looking the same inside and out. Car was still dirty and inside wasn't touched. Ruined an otherwise good experience. More

Schedule is always on time. Communication throughout the service is excellent and the work always meets expectations Communication throughout the service is excellent and the work always meets expectations More

Great service, It was easy in and out. Will definitely go back for my next service. Will definitely go back for my next service. More

Lack of communication and care about you vehicle is unfortunate. Why would you not send a quote of work when done, then when asked for one not committee back to the client. On top of that blame the unfortunate. Why would you not send a quote of work when done, then when asked for one not committee back to the client. On top of that blame the phone line have been out for two weeks. More

While our experience in buying our car from Parks was excellent, I want to focus on the service department. Ricky Rodriguez is our go-to representative. Always prompt, courteous and professional. In our excellent, I want to focus on the service department. Ricky Rodriguez is our go-to representative. Always prompt, courteous and professional. In our almost eight years at Parks, we always call for and rely on Ricky to get our car taken care of. More