Parks Hyundai of Gainesville

They did very very good on fixing my car. My service guy Dallas was nice and very accommodating. My service guy Dallas was nice and very accommodating. More

Excellent and timely service. Bill Stoufer is the best - professional, courteous, and he cares about his customers. Bill Stoufer is the best - professional, courteous, and he cares about his customers. More

We opted for the at home service. It was a very pleasant experience, Destin, our service rep was here early in the morning and did an excellent job It was a very pleasant experience, Destin, our service rep was here early in the morning and did an excellent job More

Good experience with sales person Fernando and with Austin. Less so with finance staff. Information was not entirely transparent. Austin. Less so with finance staff. Information was not entirely transparent. More

It was great! Fernando gave me a very detailed tour of all the new features of the new Palisade and showed me how to use them. He and Lowell worked to get me a pri Fernando gave me a very detailed tour of all the new features of the new Palisade and showed me how to use them. He and Lowell worked to get me a price quickly that was acceptable and stayed late to complete my purchase. Fernando even put the Gator game on for us so we wouldn't miss it while we were working through the process. This is my third Palisade from your group and has been an excellent experience each time. More

Great in-Service care at Service Dept. , but if you call the service dept, you don't get a call back. , but if you call the service dept, you don't get a call back. More

Excellent service as always from Park's Ford. Spence was excellent and kept me informed throughout the process. Spence was excellent and kept me informed throughout the process. More

The service did not meet expected standards. I took my 2023 Hyundai Elantra in for a window motor repair and left it for the day. Before leaving, the customer service representative quickly ran I took my 2023 Hyundai Elantra in for a window motor repair and left it for the day. Before leaving, the customer service representative quickly ran his fingers over my newly purchased tires and mentioned that I needed an alignment. I trusted his assessment and paid $175 for an alignment, which I later discovered I did not actually need. When I picked up the vehicle several hours later, I was told that they had "greased" the driver-side window and that a new motor was not necessary. However, upon attempting to roll down the window, I noticed it was moving even slower and struggled to roll back up. At that time, I also observed a dent in my vehicle that was not present when I dropped it off. They apologized and assured me they would arrange to have it repaired. I have contacted the service department multiple times and received an email indicating they were looking for a local repair option. Several months have passed, and the dent remains unrepaired. Meanwhile, my passenger-side window started experiencing similar issues, requiring a motor replacement. My daughter took the vehicle to Gainesville and waited five hours before being told the motor part needed to be ordered and that she should return the following week. Prior to this, I had spoken with the Service Department lead, Luciano, informing him of our travel plans of approximately one hour and requesting that the motor be ordered in advance to avoid multiple trips. I also mentioned the dent again, and he assured me he would follow up. When my daughter returned the following week, the repair was completed, but she still found the window rolling down slowly. When she brought this to Edwin's attention, he dismissively told her it was as fast as the others. I am highly dissatisfied with Gainesville Hyundai. It is disappointing to know that for any future services, I will need to travel 2.5 hours to the next nearest Hyundai dealership. This experience has led me to reconsider purchasing a Hyundai in the future. Overall, I am extremely disappointed with the level of customer service received. More

Great experience. Friendly and helpful service center. Mobile service is amazing and easy to schedule. Friendly and helpful service center. Mobile service is amazing and easy to schedule. More

Excellent staff ; very efficient; nice ; polite ; friendly; prompt; pleasant; quiet ; clean and tidy waiting area friendly; prompt; pleasant; quiet ; clean and tidy waiting area More