Parks Hyundai of Gainesville

I had help on my very first Hyundai Palisade almost 3 years ago. Lowell was so amazing going over all of our options for a trade in, leasing and buying. We decided to try leasing. We just turned in our years ago. Lowell was so amazing going over all of our options for a trade in, leasing and buying. We decided to try leasing. We just turned in our Palisade. We wanted to lease another Palisade but decided to downsize because we now have 2 teenagers who will be driving soon and there is no need to get a 3 row vehicle. Again Lowell was very helpful with options in helping me find the perfect car. I ended up getting a 2024 Limited Hyundai Tucson loaded. When we went in to pick it up Lowell had it ready to go. Once again he went over everything with me and my husband. Paperwork was a breeze. My experience at Parks Hyundai the second time around was yet another good experience. Lowell will be my go to guy anytime I need a new car. I highly recommend this dealership. More

Wouldn’t let me test drive the Tucson until I agreed on “numbers.” I’m not going to say yes to a price before I know whether or not I even like the car. I ended up working with Hyundai dealership in Ocala, “numbers.” I’m not going to say yes to a price before I know whether or not I even like the car. I ended up working with Hyundai dealership in Ocala, test drove the Tucson and purchased the Tucson from Ocala. I’ve never been treated so poorly and they don’t deserve any stars. Their service department is never available and you can expect to be placed on hold for at least 15 minutes with no answer. More

Had a great time working with Lowell. He helped me find the right Hyundai at the right price. He helped me find the right Hyundai at the right price. More

Stay far away from this xxxx dealership. My vehicle had issues since I bought it. It took 3 years of oil change visits for a loaner to finally become available for me to have the option to h My vehicle had issues since I bought it. It took 3 years of oil change visits for a loaner to finally become available for me to have the option to have the issues diagnosed. After 1 month of Luciano Nunez and Reggie Horton in service keeping my vehicle, nothing was done. They are short on mechanics and lied about even diagnosing my car. The check engine light was on and all they did was clear the codes and the history and said it was fine. A few days later the check engine light came right back on. But this isnt even half of the story. Due to their negligence of not working on my car, I had the loaner for 1 month and received a call on the 31st day by the sales manager Mario LUNCHMAN (he is very insecure when I mispronounced his name) threatening to make a false police report for a stolen vehicle. I was in the middle of work and tried to make arrangements to return the loaner over the weekend, I cant just drop what I'm doing to return their loaner especially after my car was still not fixed. Mario LUNCHMAN and Eric Duke the parts director demanded I return the loaner immediately after realizing I had the loaner for an extended time which was NOT my fault. Not once during the month that my car was in service did I receive a call, NOT A SINGLE TIME. I called several times and waited on hold for an hour each time just to be told my vehicle was NEVER touched. The only fact that they wanted the loaner back asap prompted them to clear all codes on my car and tell me "the issue cant be duplicated". And on top of that Eric Duke said I should have never been given a loaner since I did not buy my Hyundai from their dealership. Parks Hyundai of Gainesville is filled with a bunch of xxxxxxxx who are ready to file false felony police reports. Oh and lets not forget this, Eric Duke even threatened that if I didnt return the vehicle he would remotely turn it off while I'm driving. So not only did they threaten false felony reports but they threatened to cause a life threatening accident to myself and other drivers. I never even recieved any apologizes or contact from the general manager because they dont care. Stay far away from this xxx dealership!!! More

Jonathan was amazing in helping us understand the difference on the new santa fes. This will be our third lease from Parks and I really appreciate the help each and every time. difference on the new santa fes. This will be our third lease from Parks and I really appreciate the help each and every time. More

Parks team are the best to work with when getting a car. Jonothan was kind and understanding to my mother and made buying super simple and didn't push us at all. Thanks again!!! Jonothan was kind and understanding to my mother and made buying super simple and didn't push us at all. Thanks again!!! More

Mario was excellent to deal with. I did everything I needed to online and just went to the dealership to pick up the car. Jonathan went over the car and a couple of signatures later I I did everything I needed to online and just went to the dealership to pick up the car. Jonathan went over the car and a couple of signatures later I was out of there. Easiest car buying experience I've ever had in my life. More

Mr. Porter is a lovely man. I've been buying cars from him for seven years now and he has never stir'd me or my family wrong. Thanks Parks and family. him for seven years now and he has never stir'd me or my family wrong. Thanks Parks and family. More

Rudy was our sales rep and he was fantastic. Incredibly knowledgeable and went above and beyond to find us find the car that best met our needs. I love my car so much already. Rudy truly cared t Incredibly knowledgeable and went above and beyond to find us find the car that best met our needs. I love my car so much already. Rudy truly cared to find us our best fit vehicle. Would highly recommend! More

Wonderful experience. Our sales specialist Mr. Porter was amazing. He was very knowledgeable, friendly and helpful. He went out of his way to help us. We truly appreciated Our sales specialist Mr. Porter was amazing. He was very knowledgeable, friendly and helpful. He went out of his way to help us. We truly appreciated him. The sales manager Mari was also very helpful and worked with us to get the price we were looking for and was very friendly as well. The finance manager Marcos was also very helpful and friendly. Overall it was a great experience and we are happy with our new Tucson. More