Parks Hyundai of Gainesville - Service Center

I have made multiple trips to get my Hyundai Sonata fixed of recall work here. It takes weeks to get in the queue. Very consistently I will not get a call back. My car has been in the shop for over six out of recall work here. It takes weeks to get in the queue. Very consistently I will not get a call back. My car has been in the shop for over six out of the past 8 weeks for a cylinder 1 misfire. Still diagnosing the same problem they didn’t fix the first time. Really. I guess that is why the service managers don't call, there's nothing to report... On top of that, if you pay with a credit card, they charge you an extra 3% service fee! A mom and pop shop, sure, but a national chain? Greedy. More

Impossible to schedule a service appointment within a timely manner, if I schedule an appointment today (February) I could not get an appointment until July. I am sitting in the waiting area today at Jen timely manner, if I schedule an appointment today (February) I could not get an appointment until July. I am sitting in the waiting area today at Jenkins Hyundai (Ocala) and having both of my Santa Fe’s serviced. Love there waiting room, their service and professionalism, they are the go to place to take your Hyundai too. Absolutely easy scheduling an appointment. Go there you will not regret it. More

Parks helped me turn a horrible experience into a great one. I had a horrible experience at the dealership in Ocala, and Parks did everything they could to make it right even though it wasn't their problem one. I had a horrible experience at the dealership in Ocala, and Parks did everything they could to make it right even though it wasn't their problem or mistake. The treated me with respect and did everything they said they would do on time. I am so thankful and would recommend them over and over. More

Thank you for the great service Rudy, hope to do more business with you soon business with you soon More

It’s kind of wordy and if you don’t want to read it all, the bottom line is Parks Hyundai Service is awful. Their communication is lacking and the quality of their work is questionable. This is my story the bottom line is Parks Hyundai Service is awful. Their communication is lacking and the quality of their work is questionable. This is my story of our experience with the Service Department of Parks Hyundai of Gainesville. There is a poster that states if we can’t give them a 5 star rating, then their employee has failed. That seems to take all responsibility off the management and onto the staff. 1) They don’t understand the concept of an appointment. I called to schedule an appointment to have a leaking transfer case looked at. We were told it would be 2 weeks at the earliest. We made the appointment. Come the day, we were there on time and ready to have the problem looked at. We were told they won’t look at the car for 3 to 5 days. Is that what you expect when you make an appointment with your doctor, dentist, therapist, or other professional? Their response was “Sorry, we should have told you when you made the appointment.” 2) We were told of the problem, the repair required and that parts were needed after 5pm on a Friday (Day 4). It would take approximately 2 business days to get the parts and the expectation would be that the car would be finished the following Wednesday. “Sorry, but we don’t stock these parts.” 3) No word from them on Wednesday (Day 9), so I called. Put on hold for an excessive amount of time and was told that the service tech would call me back with an update. “Sorry, you had to wait on hold.” No reply from the service tech. 4) Thursday (Day 10). I called the service department again. The update was that the technician didn’t come to work that day and all the other technicians had a full schedule. He would contact me on Friday (Day 11) in the morning with an update. Friday afternoon, I called again for an update. The update was the technician didn’t come to work Friday either. “Sorry but we have hundreds of car repairs queued and we can only do so many.” 5) Monday (Day 13). No word from them, so I called again for an update. As usual at this facility, I was placed on hold and had to leave a message for a call back. I did receive a text message that they had ordered the wrong part and had to reorder it. “Sorry” 6) Wednesday (Day 15), another text message. The car should be completed by the end of the day. At 5pm, after no word, I replied to the text for an update. No reply. Not even a “Sorry” 7) Thursday (Day 16) in the morning I received a call that the car was ready, passed all their service tests and test drive and is ready to pick up. If you weren’t counting, this in into the 3rd week the car has been on their lot. We show up to pay. There is a 3% credit card fee. “Sorry, we should have told you when you dropped the car off.” However, the “only” way to get around it is that they can send a text and you pay through that system. The message link did not work. Oh, but now there is “another” way, they can send an email. That worked. “Sorry, the only way is a text link. Oh, sorry for the frustration, we can also send an email.” Finally, we leave the lot in our repaired car that passed their quality checks and test drive. Surprise, the Service Engine light was on! After another hour, they reset the code, explained it had nothing to do with their repair. “Sorry, but the light wasn’t on earlier.” I asked the service technician to have the manager give me a call. The reply was “Yes, I will.” I’ve not had that call and don’t expect to. I don’t know if all dealer service departments operate this way, but I know Parks does. We will not go back. We like our Hyundai and probably would have purchased another when the time came. That bridge has been burned thanks to Parks Hyundai of Gainesville Service Department. More

I had my car there for 5 days they did knot fix my car They said they wanted it for 2 more days. I pick my car up and will go someone else.I would knot go there , POOR SERVICE They said they wanted it for 2 more days. I pick my car up and will go someone else.I would knot go there , POOR SERVICE More

DO NOT SEND YOUR CAR HERE!!!!!! I was visiting Gainesville for work and live 3 hours away. I had my car towed in at 10am Tuesday due to it would not start, and they did not touch my car until the Gainesville for work and live 3 hours away. I had my car towed in at 10am Tuesday due to it would not start, and they did not touch my car until the Wednesday at 3pm. They did care that I was from out of town. They had no compassion at all to look at my car as soon as possible. I had to be back home Wednesday morning for work so i had to rent a care and then come back there 2 days later to pick it up. They could not recreate the issue and they did nothing to my car. If they would have touched my car the first day I would not have had to do so much extra driving and wasting money on a car rental. More

Destroyed our 2018 Hyundai...TWICE!!! Oil change here = oil plug “falls out.” Both times! Refused responsibility - our insurance covered with $1000 deductible. Shady as heck. oil plug “falls out.” Both times! Refused responsibility - our insurance covered with $1000 deductible. Shady as heck. More

Daniel very smart, I could've of bought the dealership with his friendly approach to my family. Excellent guy....I will diffently come back. Cheers.... with his friendly approach to my family. Excellent guy....I will diffently come back. Cheers.... More

Amber was great at making the process run smoothly and was very knowledgeable about the features of my Hyundai Tucson. She wasn’t pushy in any way, but is definitely a very effective saleswoman because of was very knowledgeable about the features of my Hyundai Tucson. She wasn’t pushy in any way, but is definitely a very effective saleswoman because of her ability to make the process as easy as possible for the customer. She has also been helpful even after I completed the purchase by answering any questions I’ve come across when driving my new car. I’m very glad I got to work with Amber. More