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Parkside Kia - Service Center

Knoxville, TN

4.8
213 Reviews

213 Reviews of Parkside Kia - Service Center

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October 31, 2019

Burnished Copper Rides Again! I don't hesitate to recommend Parkside KIA. Everyone is always friendly and helpful. Thank you for the coupon for oil change/tire rotation/etc. I h More

by coppercargal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristeena Rutledge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Martinez, Tracie Russell
Nov 01, 2019 -

Parkside Kia responded

Cooper- It sounds like you had a quality experience from start to finish, which makes us very happy! Thank you for taking the time to write a review. We are ecstatic to hear Carlos, Tracie, and Kristeena all went above and beyond to assist you with the highest level of customer service throughout the process. We greatly appreciate your positive feedback and glowing recommendation, and We look forward to taking care of any of your auto needs for years to come! Ben Burton General Manager Parkside Kia (865) 531-4000 office

October 30, 2019

Very nice and very friendly staff. I always feel good bringing my car in for service. Thank you to everyone who makes what could be a dreaded visit more enjoyable. More

by Sslack02
Recommend Dealer
Yes
Employees Worked With
Victor Borrego, Tracie Russell
Oct 31, 2019 -

Parkside Kia responded

Thank you for the positive feedback! We are happy to know that our team was friendly and helpful during your visit. We hope that you will visit us again in the future. Have a good day! Best, Ben Burton General Manager Parkside Kia (865) 531-4000 office

October 24, 2019

Curteous Staff is friendly! In a good mood and knows what needs to be done with car without asking. Very polite group. Car washed and walked out to car. More

by Patti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen shuttled to local restaurant so we could enjoy lunch while car being serviced , Jim Richards
Oct 25, 2019 -

Parkside Kia responded

Patti, thank you for allowing us to resolve the issue with your vehicle. It was a pleasure to assist you. Have a great day and visit again soon. Best regards, Ben Burton General Manager Parkside Kia (865) 531-4000 office

October 21, 2019

More than a Service Advisor Kristeena always goes out of her way to make me feel more like a friend than a customer. She always greets me by name and keeps me informed on the pr More

by Jana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristeena Rutledge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2019 -

Parkside Kia responded

Jana, thank you for the positive feedback! It is wonderful to know that Kristeena always provides great customer service during your service visits. We will make sure to share your kind words with her and we hope to see you again soon! Best, Ben Burton General Manager Parkside Kia (865) 531-4000 office

October 19, 2019

Great Service Kristeena is the first person you meet and she sets the tone for the visit. She is friendly, keeps you in the loop on the service being done as well More

by Ann Marie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristeena Rutledge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2019 -

Parkside Kia responded

We are delighted to learn of your excellent feedback for Kristeena. Thank you so much for sharing, Ann Marie. Please let us know if we can do anything else for you. We look forward to any future service visits! Best, Ben Burton General Manager Parkside Kia (865) 531-4000 office

October 18, 2019

Always treated well... Have never had a service department treat their customers as actual customers who mean something instead of bothersome people interrupting their day. More

by Niro Nut
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracie Russell
Oct 18, 2019 -

Parkside Kia responded

It was a pleasure to take care of your Niro. We are always eager to assist our guests. Let us know if there is anything else that we can do for you. Best regards, Ben Burton General Manager Parkside Kia (865) 531-4000 office

October 17, 2019

Great service very friendly employees Great service did not take long at all did a great job very friendly offered shuttle service to local shopping area went over everything about car More

by Chandler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristeena Rutledge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2019 -

Parkside Kia responded

Chandler, We will make sure to pass this review along. Thank you for taking the time to write and give us the 5-stars. Come back and visit us any time, Kristeena will be glad to assist, as always! Ben Burton General Manager Parkside Kia (865) 531-4000 office

October 16, 2019

Terrible service and bad attitude This dealer cares nothing about it's customers once they have sold a car. they do not support the customer nor do they communicate in person or by pho More

by Herb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ben Burton, Tracie Russell
Oct 16, 2019 -

Parkside Kia responded

Herb, I am concerned to learn about your disappointment regarding your experience after buying your vehicle. As a Franchise dealership, we only provide what the manufacturer gives us. I would, however, like to help see what we can do to help. I have already called and left you a voicemail earlier today. Please call me back when you have a moment. Thank you. Best, Justin Garza Sales Manager Parkside Kia 865-531-4000

October 15, 2019

Excellent Service I booked service appointment on-line. However, it wasn't accepted (I did not know this at the time)and I did not get a confirming email. I showed up More

by KPod
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristeena Rutledge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2019 -

Parkside Kia responded

Hi there, thanks for the great review! It was a pleasure working with you. We hope to see you again! Best, Ben Burton General Manager Parkside Kia (865) 531-4000 office

October 14, 2019

Satisfied With Service But Disappointed With KIA!! I came in for an oil change, That was great!! As always. They day before I had the oil change I had a tire blowout and attempted to change my tire fo More

by Rckwd4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristeena Rutledge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2019 -

Parkside Kia responded

Hello, I'm glad you had a great service visit. It is unfortunate that something wasn't done about the jack. Please contact management so we can help get this situation escalated to the right people at Kia. Best, Ben Burton General Manager Parkside Kia (865) 531-4000 office

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