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Parkside Kia - Service Center

4.2

10 Lifetime Service Reviews

9929 Parkside Dr, Knoxville, Tennessee 37923

10 Reviews of Parkside Kia - Service Center

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August 23, 2018

"Purchase new Sedona EX....sales department "

- Goodgreaf

We had our 2014 Sedona in for service and we looked at new 2018 Sedona EX working with Chris Lentz in sales. We have worked with several different car dealership, but working with Chris was a pleasure. No pressure from Chris and very professional. We completed the deal and Chris went over all items before we left..

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Recommend Dealer
Yes
Employees Worked With
Chris Lentz
Aug 25, 2018 -

Parkside Kia responded

Thank you for the five-star review! We are so glad to hear you had a great experience working with Chris. We appreciate your time and business, and look forward to serving you again soon!

July 25, 2018

"Great people to deal with"

- ScottC

DJ was great to work with,not pushy laid back if it wasn’t for him probably would have not bought at this time! came for a service left with a brand new 18 optima will definitely do business again when comes time to buy another car.

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Recommend Dealer
Yes
Employees Worked With
DJ Rogers
February 01, 2018

"Extreme Awesomeness"

- Rckwd4

This is my 2nd Vehicle with Parkside Kia, and as usual...Totally Satisfied!! 2018 Kia Forte with the exact color that I was dreaming about firey glittery red, though I doubt that's the color name. I wasn't in the market exactly for a new vehicle exactly, but Aaron White showed me a car that totally up my game...Success! Aaron, your friendlyness, humor, jokes and awesome ability to know where I'm coming from, wants and needs is a huge factor for myself in buying a new car, especially the beauty I got to drive off with. It was a pleasure having you has my sales guy and if I'm in the market for another, I'll drop in to see ya or know of anyone looking...I'll definitely send them to you. Thank you Aaron and Parkside Kia.

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Recommend Dealer
Yes
Employees Worked With
Aaron White
Feb 02, 2018 -

Parkside Kia responded

Hi there, thank you for your wonderful five-star review! We are thrilled to hear that you had just purchased your second vehicle with us. We are pleased that you are satisfied with your new Kia! Aaron is truly amazing, and we are so lucky to have him on our team. We appreciate your kind words and will pass them along to Aaron. We are grateful for your loyalty and business. Come back soon!

February 27, 2017

"Beautiful Car, Amazing Service. "

- jpatt08

This was my first time ever purchasing a vehicle on my own and I did not know where to start. So like any other person with a smartphone, I looked to the internet and expressed interest in a 2014 Chevy Spark with Parkside Kia! Matt Warner, who ended up helping me into my new vehicle, immediately followed up with me after expressing interest. Matt made sure that he was available for anytime that fit my schedule! But before the visit, Matt told me that the Chevy that I originally expressed interest in was gone, but that he would help me find a car just for me based upon my price range and more. Once I came into Parkside Kia, I was welcomed by tons of sales representatives and then directed to see Matt. Matt then worked with me, asked about my price range, and then found that the car that I originally wanted was at a different dealer! He and his team worked for hours to get the car to me, helped me figure out a loan plan that best suited my budget, and answered all of my questions! He and his staff made me feel like they were not trying to "swindle" me or that they were trying to get me to pay more than what my used vehicle was worth. Matt Warner made my first solo car buying experience a memorable one! As long as I live in Knoxville and the next time I need a new vehicle, you bet that I will go back to Parkside Kia!

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Recommend Dealer
Yes
Employees Worked With
Matt Warner
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Gary Beeler
Feb 27, 2017 -

Parkside Kia responded

Thank you so much for taking the time to share such an excellent review. We're beyond happy to hear that Matt provided you with a great first car buying experience. We will be sure to pass your kind words and compliments along to him. We truly appreciate your business and we look forward to seeing you again soon! Best, Justin Garza, Sales Manager, Parkside Kia, Tel. 615-999-5815

December 23, 2016

"Unprofessional "

- Unhappy customer

Made an appointment to have my car alarm fixed. Got there and they said no one can work on my car it would be 2-3 hours for someone to look at my car. Wth??? Why make an appointment then? Completely unprofessional. I will drive to Kia in North Knoxville before I ever come here again.

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Recommend Dealer
No
Employees Worked With
Jordan Coleman
Jan 13, 2017 -

Parkside Kia responded

We regret to hear that we didn't meet your expectations. We always want to provide our customers with prompt, helpful service. We would appreciate a chance to make things right; your satisfaction is important to us. Please contact me so I can address your concerns. -Justin Garza, Sales Manager, Parkside Kia, Tel. 615-999-5815

October 22, 2015

"Service Advisor Jordan Coleman has been excellent."

- Soul Man

Service Advisor Jordan Coleman has been very professional, effecient and personable while working with me. The part for my heating and cooling system was quickly ordered and received. Jordan Coleman was very prompt in notifying me when the part was available and great in helping me in setting a repair appointment which worked with my schedule. I would convey to the company that as a customer, I view him as a valuable asset.

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Recommend Dealer
Yes
Employees Worked With
Jordan Coleman
Oct 23, 2015 -

Parkside Kia responded

Thank you for taking the time to leave a great review! We're pleased to hear Jordan Coleman provided you with an excellent service experience! Jordan is indeed a great asset to our team and we're happy he is a part of it. Thank you for your business and we hope to see you again in the future.

September 06, 2015

"the best it can be"

- kia

I would not hesitate to send someone up their be cause I know they will get good service. and the team up their will help them as much as they can

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Yes
Employees Worked With
robbi,steve,service desk lady
April 17, 2015

"Great, professional and satisfying!"

- Fran

Came in to get car fixed and left with a new car! Great sales experience and I was very satisfied I got a great deal!

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Yes
Employees Worked With
Robbi
October 15, 2013

"We were leaving for a trip on Thursday and made..."

- Terri4

We were leaving for a trip on Thursday and made arrangements the week before to have my seat taken apart and audio repaired , I brought the car in Sunday night so the would have the car first thing in the morning. I called to check on the car at 11:00 and the service manager was surprised to see the ticket and the car had not been touched. I asked to speak to the general manager and left on hold for 9 minutes then Fay Mullins Transfered me to a general voice mail contacted the General MGR and he assured me the car would be ready by end of day and instructed the service manager to take apart the seat. After not hearing from anyone @ 5:30 myself and husband tried to call several times and no answer. Finally we had to contact the GM again only to find the seat was not taken apart and the audio had to be ordered. I asked can you next day air the part and the answer was NO!! I asked to be Transfered to the GM and Fay stated he was not in the building. I called back the main number and spoke to the GM . I told him I would pick up the car in the We were leaving fir a trip on Thursday and made arrangements the week before to have my seat taken apart and audio repaired , I brought the car in Sunday night so the would have the car first thing in the morning. I called to check on the car at 11:00 and the service manager was surprised to see the ticket and the car had not been touched. I contacted the General MGR and he assured me the car would be ready by end of day and instructed the service manager to take apart the seat. After not hearing from anyone @ 5:30 myself and husband tried to call several times and no answer. Finally we had to contact the GM again only to find the seat was not taken apart and the audio had to be ordered. I asked can you next day air the part and the answer was NO!! This was the second time the car was in for the seat. The service manager heard the noise the first time and said we needed to leave the car all day so they can take apart the seat. After never receiving a call that day and half of the next day the seat was only lubricated according to the invoice and never received a call to say the car was done 24 hours ago and not fixed. The service department had my car all day the second time and never thought to call me and say " Sorry but we will have to order the audio system what would you like to do" Now we have a 9 hour trip with no radio or navigation and a seat that makes a loud squealing noise !! I called Mike at Rusty Wallace and asked if they had the part and he said yes, bring the car in as soon as you can. I picked up my car from Ted Russal and told by Fay Mullins and the service manager that lubricating the seat was all they could do and they did not take the seat apart even though they were instructed to. I got to Rusty Wallace at 9:00 the same morning and the seat frame was repositioned and repaired and the entire nav system was replaced and the Ted Russel said the filled my fluids and they were never filled along with the lubricant. My car was done 10:05 !!! The level of customer at Rusty Wallace was OUTSTANDING!!! I also called Ted Russel the owner twice and must have been too busy to return my call. Customer service starts at the top!!!morning This was the second time the car was in for the seat. The service manager heard the noise the first time and said we needed to leave the car all day so they can take apart the seat. After never receiving a call that day and half of the next day the seat was only lubricated according to the invoice and never received a call to say the car was done 24 hours ago and not fixed. The service department had my car all day the second time and never thought to call me and say " Sorry but we will have to order the audio system what would you like to do" Now we have a 9 hour trip with no radio or navigation and a seat that makes a loud squealing noise !! I called Mike at Rusty Wallace and asked if they had the part and he said yes, bring the car in as soon as you can. I picked up my car from Ted Russal and told by Fay Mullins and the service manager that lubricating the seat was all they could do and they did not take the seat apart even though they were instructed to. I got to Rusty Wallace at 9:00 the same morning and the seat frame was repositioned and repaired and the entire nav system was replaced and the Ted Russel said they filled the fluids and they were never filled by your service dept and my invoice stated it was done .My car was done 10:05 !!! The level of customer at Rusty Wallace was OUTSTANDING!!! I also called Ted Russel the owner twice and must have been too busy to return my call. Customer service starts at the top!!!

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Recommend Dealer
No
Employees Worked With
Fay Mullins, service manager Jason and General Manager from Kia
October 12, 2011

"The service manager had no idea about the warranty on our..."

- Cbailey220

The service manager had no idea about the warranty on our vehicle. He called and stated the problem was a hose and gave price of $78.00 to replace. He was told not to fix it. There was recall that they did fix and he said they tightened a screw on a handle. He would call back with total price of repair. He never did. We called him and told him we spoke with KIA and we still had warranty the 10 or 100,000. He became very defensive. He quoted a 50.00 plus dollar repair bill and transferred call to cashier. She went over bill and stated there was a parts fee when asked what the parts were she reconnected to service manager. When he was asked about what the parts fee was for since he said he tightened a screw he became angry stated he would wave the fee and lock the keys in vehicle for us to come get it and do whatever as we where trying to tell him we didn't have a second key he hung up. He was called back and lied said he thought the conversation was through he was told we didn't have a second key he stated he leave them up front and hung up again. This is the most unprofessional treatment we have ever received from any business. I would not recommend this dealership to anyone I would drive miles to get treated better.

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Recommend Dealer
No
Employees Worked With
Ron Manning service manager
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