Parkway Ford Lincoln - Service Center

Service was very good and very fast! ! Wait was only about fifteen minutes long!! Very satisfied ! ! Wait was only about fifteen minutes long!! Very satisfied ! More

I had my car at the dealership for recall work. My car was in good working condition before arriving to dealership. No problems. When I got my car back, my shifter was tight and hard to shift and t My car was in good working condition before arriving to dealership. No problems. When I got my car back, my shifter was tight and hard to shift and the next morning my car started stalling and failing to run. Then it developed a noise from the gas hole area. I called the dealership the day after I was there to tell them about my issues and ask if I could bring it in for them to look at. They said yes. I took it in, told them my 3 issues and left it with them. Hunter could not hear the noise from the gas area, he re-adjusted the shifter and said the check engine light read a p2196 and recommended replacing the o2 sensors for $539. I repeat. My car was fine when I took it to this dealership for recall work. I asked Tim how this could not be Ford's fault. He said nothing was related to the recall work done and it was all a coincidence (besides the shifter.) Tim said he would wave the diagnosis fees. I was never told there would be diagnosis fees. Then I see the repair estimate. $1079. $540 for diagnosing 3 issues (one of which was my shifter cable recall work AND the noise I was hearing that they DID NOT diagnose), and another $539 for the O2 Sensors. This blows my mind. You were going to charge me for not diagnosing a problem and for recall work that had to be redone. I have never been so mad about service I have had done on my car. My car is a Ford, only 10 years old, and in good running order. I bring it to a FORD DEALERSHIP for recall work and leave with a car that now needs $$$$$ worth of work done. That is some horror story you would hear from a corner chop shop. It is not supposed to be a story you hear from DEALERSHIP work. This is a nightmare. I will never bring my car anywhere near that dealership again. I'm looking over my repair estimate they gave me when I had the recall work done. They recommended I had 5 things done with an estimate of $1077. I declined the work. Then take my car home and it starts failing within hours. And guess what the estimate from that mess is? $1079. Coincidence? I got a call from Heather a few days later to see if I was satisfied with my experience. I told her everything that had happened and she was very apologetic and said she would tell the service manager. I guess he doesn't care. I have never heard from him. I did hear back from the dealership a couple weeks later saying they would take $100 off my repair estimate if I would like to bring my car in for the work they recommended. Zero Stars More

Service was completed on time, and recalls were performed as well. Very considerate of my time, since I was waiting for my car as well. Very considerate of my time, since I was waiting for my car More

Over charged, under delivered. Brought in oil and filter because they never have, ended up paying full price. Been going there for years now my car leaks oil, they want me to buy Brought in oil and filter because they never have, ended up paying full price. Been going there for years now my car leaks oil, they want me to buy a new $32 drain plug every change and it still leaks. But they are willing to charge$135 to tell me why they made my oil pan leak. More

Did not fix problem. Picked up car at 5:00 summer hours close at 5:00. Normal hours were close at 6:00. Wasn't informed. Got in and radio software still jumps channels. Picked up car at 5:00 summer hours close at 5:00. Normal hours were close at 6:00. Wasn't informed. Got in and radio software still jumps channels. More