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Passport Nissan

Suitland, MD

4.9
138 Reviews
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5000 Auth Way

Suitland, MD

20746

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Showing 138 reviews

May 29, 2026

Thank you John Gross ,Hans and Chester you all went above and beyond your customer service was outstanding.Both managers were very informative,helpful and answered all my questions thank you all so much. More

by cassandra.m.keys
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chester Pinkney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jhon Gross
Jun 01, 2026 -

Passport Nissan responded

Cassandra, we're so happy to hear that John, Hans, and Chester went above and beyond for you! Thank you for choosing Passport Nissan of Marlow Heights and for your wonderful feedback. Safe travels!

Jun 01, 2026 -

cassandra.m.keys responded

Thank you from Happy Customer !!!

May 25, 2026

Mr John Gross really is a great car salesman to effectively sustain an environment to care for customer needs ..,and caring for a client John you the best.? More

by Sondra ie55
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Gross
May 27, 2026 -

Passport Nissan responded

Hi Sondra, we're pleased to hear you had such a great experience with John! We will be sure to share your kind words with him. Thank you for choosing Passport Nissan of Marlow Heights, and we hope to see you again soon. Take care!

Jun 13, 2026 -

Sondra ie55 responded

Love my new Nissan Kick Mr John Gross was great

May 09, 2026

John Gross was very helpful and courteous and explained everything to me and was great on the test drive. I highly recommend him as a sales associate. More

by Joel.kolko
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chester Pinkney
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2026 -

Passport Nissan responded

Joel, thank you for the wonderful feedback! We're glad John provided such a helpful and courteous experience at Passport Nissan of Marlow Heights. We look forward to seeing you again down the road!

May 02, 2026

John gross gave me excellent customer service. Also thanks to the general manager Hans. Really appreciate it More

by Mhent84
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John
May 04, 2026 -

Passport Nissan responded

We are grateful to hear from you! It's fantastic to know you had a valuable experience with John and Hans. We will relay your feedback to them. Thank you from all of us at Passport Nissan of Marlow Heights!

April 30, 2026

Excellent service, salesman John Gross was very Helpful and nice guy, Tracy, Hans (giving me an excellent deal on my trade in) are good people in directing me in the right directions during the process More

by hillherman665
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chester Pinkney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Gross, Tracy, Hans
May 01, 2026 -

Passport Nissan responded

Thank you for sharing your feedback about John, Tracy, and Hans! We are so grateful to have your business and we hope to see you again at Passport Nissan of Marlow Heights!

April 26, 2026

Great customer service excellent with social skills talked me into purchasing a new vehicle and made sure any questions I needed were answered will refer others to him Mr.John Gross More

by Kalyn002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chester Pinkney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2026 -

Passport Nissan responded

Congrats on your new ride, Kalyn! It means the world to us that you're willing to recommend Mr. John Gross and the rest of our team to others. Thank you from all of us at Passport Nissan of Marlow Heights!

April 25, 2026

The staff is amazing! I love the expedited customer service and attentiveness! Thank you so much, Tracy, John, Mark, Hans, and Chester! I appreciate you all and thank you More

by Alisha
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chester Pinkney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John, Mark, Tracy, Hans
Apr 27, 2026 -

Passport Nissan responded

Alisha, we're so happy to have you as part of the Passport Nissan of Marlow Heights family! We will be sure to pass along your kind words to Tracy, John, Mark, Hans, and Chester.

April 22, 2026

Great working with Dwayne! Very accommodating to my request and willing to work with what I was envisioning for payments and car. Thank you! More

by s_ordonez83
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dwayne and Hans
Apr 23, 2026 -

Passport Nissan responded

Thank you for sharing your experience working with Dwayne and our team! It was a pleasure to assist you here at Passport Nissan of Marlow Heights, and we wish you many safe and happy miles ahead!

April 21, 2026

Purchased our 2025 Nissan on 4/2026. Salesman John Gross did an excellent job. Explained everything in detail. Happy loyal nissan owner. More

by prestonoglesby
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chester Pinkney
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2026 -

Passport Nissan responded

Thank you for choosing Passport Nissan of Marlow Heights and for sharing your experience with John Gross! It's a pleasure to have earned your business, congratulations on your new 2025 Nissan! Safe travels!

April 21, 2026

Mark and Dwayne were very helpful. Fast in and out without hassling us at all. More

by aeostria
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dwayne and Mark
Apr 21, 2026 -

Passport Nissan responded

Aeostria, thanks for leaving Passport Nissan of Marlow Heights a five-star review! We are glad that Mark and Dwayne were very helpful.

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