Passport Nissan of Alexandria

Premium product & Superior services The sale consultant service provided by Mr. Snyder was one of the best services I have seen at car dealership - and I have been to quite a few (other The sale consultant service provided by Mr. Snyder was one of the best services I have seen at car dealership - and I have been to quite a few (other Nissan, Kia, Honda, Subaru, and Mazda) looking for my new lease car. He was friendly, easy-going, and definitely know his products. I didn't feel like he was pushy like other sale consultants. He talked me through the options available and gave me my space to think it through. Most importantly, he was very cooperative before, during, and after the sale. I need to get the Beige leather seats installed on my Nissan Altima afterward and he helped me made that transaction as smooth, quickly, and painlessly as possible. Overall, I would definitely recommend him and this dealership to anyone who is looking for a value vehicle at Nissan. More

Great Experience I got Nissan Rogue SL AWD 2014, I really love the car. All the staff at Nissan Passport are awesome and friendly. The manager gave us a good price for I got Nissan Rogue SL AWD 2014, I really love the car. All the staff at Nissan Passport are awesome and friendly. The manager gave us a good price for the vehicle. I recommend that branch and company for anyone that would like to buy a new car. More

Excellent new car experience. Had a great new car buying experience.They were straightforward, friendly and honest. Let me take a couple cars home overnight to thoroughly check out Had a great new car buying experience.They were straightforward, friendly and honest. Let me take a couple cars home overnight to thoroughly check out. They beat other local dealers and the TrueCar price. More

They are lucky I gave them 1's since 0's are not allowed !!! I went to this dealer- PASSPORT NISSAN of ALEXANDRIA thinking their internet price was the REAL DEAL. NOT REALLY! It was just a bait and switch to ge I went to this dealer- PASSPORT NISSAN of ALEXANDRIA thinking their internet price was the REAL DEAL. NOT REALLY! It was just a bait and switch to get me into their showroom. I should of know better since I spoke with them on the phone previously and they wouldnt answer my questions straight forwardly. They kept beating around the bushes. I dont live that far, so I went to their dealer anyways and asked for a different sales rep. They passed me around to 4 different people and nobody could give me a price or answer any of my questions, so they brought out the managers. They were very rude and didnt even introduce themselves professionally. The first thing they asked me was to fill out a credit application to see if I qualified to purchase a car. They dont know that I am a Dentist and make over $200k a year. ( none of my employees or anyone I know will ever purchase a car from ANY PASSPORT OWNED STORE. I get all my service done there for my older Armada, but no more! I refuse to even use their service department. They lost my business and everyone elses that I know. DONT GO TO PASSPORT UNLESS YOU WANT A NO_HASSLE TEST-DRIVE then purchase at ANOTHER DEALER. I ended up buying at NISSAN in CHANTILLY because they beat PASSPORT"S price by $2,000. DONT WASTE your time at PASSPORT. ANYWHERE else will be better. More

Recently I bought a Nissan Rogue from Nissan Passport. They have good customer service with honesty and are always available to work extended hours to get things done. I find them people of their words .I They have good customer service with honesty and are always available to work extended hours to get things done. I find them people of their words .I have been shopping around other car dealerships. Some of them confirm to me they have the type of vehicle that I`m looking for over the phone and internet, but when I get there most of them disappoint me by raising the price or telling me that they have sold the car. But, I found at Nissan Passport that the deal they promised online was guaranteed and the vehicle is available right away. Its my first experience to drive a Nissan. The quality of their vehicles, neatness, and the overall process of buying my new vehicle was great. I would like to especially thank the sales person Mark. The way he treated me and tried his best to do business with me by matching the type of vehicle I was looking for with my budget, made the process of purchasing the vehicle easy and stress free. More

Jeff McKenzie in Passport Service has always been very helpful, fair, honest and forthright. Often greets me before I even get out of the car and always gets the job done quickly, even without an appointm helpful, fair, honest and forthright. Often greets me before I even get out of the car and always gets the job done quickly, even without an appointment. Car's always cleaned inside and out. I'd buy my next car from Passport. More

Outstanding service - trustworthy mechanic! I take my Outstanding service - trustworthy mechanic! I take my xterra here offen for scheduled maintenance. They perform thorough inspections and never try Outstanding service - trustworthy mechanic! I take my xterra here offen for scheduled maintenance. They perform thorough inspections and never try to sell unnessesary services. Helped me differentiate between services I could wait on, perform myself, and those he recommended I leave to the dealership. More

I have had a Nissan for over 25 years. However, it wasn't until I started using Passport Nissan last year for service on my new Nissan Xterra that I became totally satisfied with a Nissan dealership's wasn't until I started using Passport Nissan last year for service on my new Nissan Xterra that I became totally satisfied with a Nissan dealership's service center. It was almost impossible to imagine that having your car serviced could be a WOW! experience -- it is at Passport Nissan. Appointments can be made on line and the times, to include when the car will be ready, are always met. Drop off and pick up is a quick and pleasant experience. The service managers are knowledgeable and focused on you and your car and not on maximizing the profits for Passport. They are always ready to extend themselves when a problem develops and the solution is the most practical one -- not the too often approach of lets just wait until the system fails and then we will know what needs to be replaced. I can not say enought about the high quality of their work, its timeliness and their full and open communication. More

I called the dealership regarding a new car and spoke with Vanessa. She asked me to complete a credit application then after 4 messages, i gave up. Every person with whom I spoke had a fresh foreign acce with Vanessa. She asked me to complete a credit application then after 4 messages, i gave up. Every person with whom I spoke had a fresh foreign accent. The staff was unresponsive and Vanessa did not even bother to keep the appointment to test drive the vehicle; so I spoke to the receptionist who transferred me to Said. He was extremely rude, and exclaimed that "everyone is busy, then tried to chastise me... He remained on the telephone with the dial tone because I simply hung up. No one will disrespect me especially if I have money in hand to purchase a vehicle. If that was any indication of how they would act if I purchased a car, then "THANKS" but "NO THANKS" I called another dealership and the staff was friendly so they won my business. More

Passport Nissan was by far the best dealership I have worked with. Mr. Stenzell was professional, courteous, and the service was prompt and very reasonably priced. I will continue to come back to Passp worked with. Mr. Stenzell was professional, courteous, and the service was prompt and very reasonably priced. I will continue to come back to Passport Nissan for my service needs for my new Pathfinder. More