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Passport Nissan of Alexandria
Alexandria, VA
212 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 212 reviews
April 15, 2024
Unfortunately, this a very dishonest dealership that is okay with lying to make a sale. I purchased a vehicle and was told it had significant safety features that it did not. When reviewing this with the s okay with lying to make a sale. I purchased a vehicle and was told it had significant safety features that it did not. When reviewing this with the salesman, after the purchase, he realized that the vehicle didn't have the features he sold it to me with. He then went no contact, refusing to return calls or messages. While I really wanted to like this local dealership and purchase my wife's next vehicle, it is clear that they are not truly concerned with how they treat their customers and are willing to tell you whatever they want to make a sale. Very disappointed they wouldn't even attempt to correct what could have been an honest mistake as I would've been very receptive to even a little bit of goodwill. More
by Tim
Employees Worked With
Marq
Helpful October 01, 2023
Passport Nissan was very professional and knowledgeable. All the staff was friendly from the sales person to the managers to the finance person and they got us the exact car we were looking for at a good pr All the staff was friendly from the sales person to the managers to the finance person and they got us the exact car we were looking for at a good price. I would recommend Passport Nissan to my friends and family. More
by Vince LaRosa
Employees Worked With
Victor and Sam
December 16, 2022
This is regarding Miguel, Anmar, and Edgar! ! I purchased a 2020 Nissan Rogue December 2022. I worked with Anmar and Miguel and they were both very professional, patient, and attentive. They we ! I purchased a 2020 Nissan Rogue December 2022. I worked with Anmar and Miguel and they were both very professional, patient, and attentive. They were also very quick to respond when communicating with them by text and they made my car buying experience less stressful. After I made my purchase, Miguel went as far as to sit in the car with me and gave me a quick and informative tutorial on everything about the car regarding the functionality of each button, which was more than helpful and of course made things even less stressful. Miguel went far and beyond his call of duty as a salesman to provide information about my car without me even asking him, he was very knowledgeable and shared his knowledge by providing important information that he knew would be helpful for me to know about the car that I just purchased. I was very impressed and pleased with Miguel's service! I was very impressed with the professionalism of both Anmar and Miguel. Go see Anmar and Miguel they will help make your car buying experience a little easier and less stressful. Also, Edgar, the Finance guy, is wonderful and funny too, he has a good sense of humor! He's very professional and knowledgeable and made the financial close-our process run very smoothly. Thanks, Edgar! Jackie Hagans More
by Jackie
Employees Worked With
Miguel, Anmar, Edgar
November 29, 2022
I like to sheer my experience with the Service Department especially Mr; Walter and my mechanic Sami. Walter is a very kind, professional, and customer-oriented employee in that department he always answ especially Mr; Walter and my mechanic Sami. Walter is a very kind, professional, and customer-oriented employee in that department he always answers my questions and concerns. his outstanding service makes me come back always to service my cars there. Thank you, Walter, for your the best. Sami .. I can not tell you how safe and comfortable I am when my car Is served by Sami from oil changes to tire to checking all fluids. his experience and knowledge what count. thank you for your excellent services. More
by nazararchstone
Employees Worked With
Walter and Sami
October 16, 2022
Please go see Yonathan. He made my car buying experience a breeze. He worked with me over the phone since I live 2.5 hours away. When I got there 40 minutes later I was leav He made my car buying experience a breeze. He worked with me over the phone since I live 2.5 hours away. When I got there 40 minutes later I was leaving with my new/used car. Everyone was friendly. Yonathan is the best! Ask for him!! More
by Jamieclymire
Employees Worked With
Yonathan
May 11, 2022
My wife and I were traveling from Delaware to Virginia to see our daughter on a Friday after work. Our Nissan Altima started to have transmission issues while driving in rush hour traffic in DC. We were ab see our daughter on a Friday after work. Our Nissan Altima started to have transmission issues while driving in rush hour traffic in DC. We were able to drop off the vehicle at Passport after closing hours after picking up a rental to go back home in. I was contacted by Walter first thing Monday morning letting me know they had done a preliminary inspection of the vehicle and that they did find an issue that would have caused the problem we were experiencing. He then told me the repairs would be covered by Nissan as they had extended the warranty on the transmission. All repairs were completed promptly and all communications were clear and often. I got an update in the repair daily and very happy with the service department. Thank you again for the great work and customer service!! More
by DurangoBob
Employees Worked With
Walter
April 21, 2022
I have received nothing, but exceptional service from the, service department to my salesperson Chris Benitez, who has provided excellent customer service. Chris is so helpful, kind, and professional. the, service department to my salesperson Chris Benitez, who has provided excellent customer service. Chris is so helpful, kind, and professional. I love my experience at this dealership everytime. Thank you all, God bless you. More
by tonyjopres
Employees Worked With
Tony,service department , Chris Benitez, salesperson
January 01, 2022
I worked with Mr. JD Pitts. The process was straight forward, smooth and seamless. Found the vehicle online. Was test driving within hour. Purchased 20 min later with no hassles. Told me what they could forward, smooth and seamless. Found the vehicle online. Was test driving within hour. Purchased 20 min later with no hassles. Told me what they could or couldn’t do which I appreciated. More
by Patslap
Employees Worked With
JD Pitts
