Passport Toyota

I worked with Brandon to get a price quote. We did not agree on a price, so I have not bought a vehicle at this point, but Brandon was very professional. I’d definitely work with him again. We did not agree on a price, so I have not bought a vehicle at this point, but Brandon was very professional. I’d definitely work with him again. More

Quick to respond to inquiry. Follow up on selected vehicle No mark ups No mats in vehicle only minus Follow up on selected vehicle No mark ups No mats in vehicle only minus More

Horrible customer service, would have bought a new vehicle for my wife today. We drove two hours for terrible service. Do not recommend I would rather walk. vehicle for my wife today. We drove two hours for terrible service. Do not recommend I would rather walk. More

This review if for the Service Center. I had my car towed here based on the very positive reviews which seem to mainly be for routine maintenance and oil changes. My Prius broke down imm I had my car towed here based on the very positive reviews which seem to mainly be for routine maintenance and oil changes. My Prius broke down immediately after an oil change with my regular mechanic. I had it towed to this location after my regular mechanic could not figure out the what was causing the issue. Passport Toyota did not diagnose my vehicle correctly in addition to being rude when my vehicle was dropped off and not being able to find the record that I had paid for the diagnosis when I was having it towed away from this location. I opted to not have them complete the recommended work due to the insane repair cost and after the recommended work was completed - the car still had the same issue. The service manager told me it was because I did not have everything done they recommended which was not true. I took had my car towed yet again to a mechanic that specializes in Toyota vehicles and they discovered the root issue which was the engine being overfilled during the oil change. When I notified the Service Manager of the root cause of the issue - he said that I did not give them another opportunity to further diagnose the vehicle after their original diagnoses. I'm not quite sure why I would do that at an expensive hourly rate when the vehicle wasn't correctly diagnosed to begin with. When my car was first towed here I tried to explain over the phone what was going on with my car (the fact that the issue happened immediately after an oil change and what it was doing) the service advisor told me he didn't need that information and that he had three people in front of him that he needed to assist and that they would do their own diagnoses. He then called back later that day to collect the information. Again - I'm not sure why I would want to pay more money for a diagnoses when the staff was rude and has argued with everything I have said even the proof of the actual root cause of the issue. This is exactly why I don't take my car to be serviced at Toyota dealerships. More

I would have bought the silver challenger they had at the moment but they are not open sundays and thats the day i can visit car dealers, So i bought in another place. moment but they are not open sundays and thats the day i can visit car dealers, So i bought in another place. More

Jimmy Torres and Ruchell Rosimo did an awesome job in helping us with the purchase of our 2021 C-HR. They went above and beyond to make sure that we’re well taken cared of. If you’re in the market for a helping us with the purchase of our 2021 C-HR. They went above and beyond to make sure that we’re well taken cared of. If you’re in the market for a vehicle, I highly recommend getting in touch with them. They’re the best. More

Took my car in for 90/100,000 mile service. Knew I needed a new drive belt, but figured I would also need some routine maintenance. After a long wait time in their very luxurious lobby, they told me the belt a new drive belt, but figured I would also need some routine maintenance. After a long wait time in their very luxurious lobby, they told me the belt did need to be replaced, but they also said my brakes were completed worn to dangerous levels (0-2mm) in both the front and back. They quoted ~$500 to fix the brake system. I had not heard any squeaking or other brake noise, nor had I had any difficulty braking so I told them to wait on this. I took my car to Meineke in College Park, MD, and asked for a brake inspection. They took all the tires off my car to access the brakes (Passport did not do this which should have been the first red flag), and determined that all of my brakes were at healthy levels (6mm+) and did not need to be replaced except one that rotor that needed a cleaning for $45. Will never return to Passport Toyota for service again. More