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Passport Toyota
Marlow Heights, MD
121 Reviews
Passport Toyota is an award winning Toyota retailer in the Washington DC market, serving Northern VA, DC and Maryland.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 121 reviews
June 30, 2021
My daughter's car was stalling and the engine light came on. So we took her 2002 Camry to the Service Center to have it fixed. We asked our service rep. Mr. Horace to have the car diagnosed and to let us kn on. So we took her 2002 Camry to the Service Center to have it fixed. We asked our service rep. Mr. Horace to have the car diagnosed and to let us know what work needed to be done to stop the stalling and engine light from coming on. They examined the car and stated it would only need a new fuel pump and some battery work done to fix the aforementioned problem. Trusting in the diagnosis, my daughter agreed to have the work done which totaled about $1,300.00. Once the work was done, my daughter, who is a college student that took that money out of her already depleted savings, picked up the car and began driving it home. About 15 minutes into the drive, the car began to stall and the engine light came on as it did before we had any work done. As a result, we immediately returned the car to the service center. They diagnosed it again and then stated some major engine work was needed and the parts alone would cost $2,000.00. Now my questions are: (1) why didn't they tell us this in the beginning before we spent $1,300.00? (2) Why when the mechanic who test-drove the car after the work was done did not notice the engine light was still on and the car was still stalling? (3) Who does this, repair a car to only realize it has the same problems and then return it to customer? I believe the work for the 2002 Toyota was severely understated to cause us to behave in a manner that benefited the dealership. Had we known the truth, we would have behaved differently. We would have only paid the diagnostic fee. It's just not rational to have a fuel pump replaced first on a car that has engine problems. Let's look at it this way, would they be okay if this was done to their mother, sister, or daughter. I don't think so. More
by AJ
Employees Worked With
Mr. Horace
March 27, 2021
Mr Samuel was outstanding,very professional and supportive by helping me buy 3 cars in 3 months. His patience and knowledge were very helpful in my experience. What a performance! supportive by helping me buy 3 cars in 3 months. His patience and knowledge were very helpful in my experience. What a performance! More
by galaye gueye
Employees Worked With
Cameron Hellmuth, Passport Auto
March 25, 2021
Mr. Samuel was very professional and took his time to show us all the cars that were available. Everyone went above and beyond to meet the needs of our families budget. I highly recommend Passport Toyota show us all the cars that were available. Everyone went above and beyond to meet the needs of our families budget. I highly recommend Passport Toyota. Thank you to those who stayed until 11pm. I’m very happy with my new car! More
by JackieVG
Employees Worked With
Cameron Hellmuth, Passport Auto
April 02, 2020
Breeandmom My daughter and I just made a purchase and we were pleased with the service we received. Rick was professional, and pressure free with us, and explain My daughter and I just made a purchase and we were pleased with the service we received. Rick was professional, and pressure free with us, and explain our options. Overall It was a smooth and pleasant process. More
by Breeandmom
Employees Worked With
Mike
March 25, 2020
Mike Davis - Excellent Customer Service Mike Davis was professional, attentive to my needs and went above and beyond to make my purchase at Passport Toyota pleasant and successful. He found Mike Davis was professional, attentive to my needs and went above and beyond to make my purchase at Passport Toyota pleasant and successful. He found a vehicle in my price range, with everything that I was looking for. He shows genuine concern about his customers and aims to please. I am grateful for his time, patience, knowledge and professionalism. I will recommend Passport Toyota, specifically for Mike Davis, the GOAT in customer service and support. More
by alliegale1
Employees Worked With
Lisa Hunt, outstanding Service Representative.
March 13, 2020
They are clueless and have no ethics I have been to this dealership three times because my 2018 Toyota Tacoma with 11,000 miles on it has a faulty braking system. When I start the engine I have been to this dealership three times because my 2018 Toyota Tacoma with 11,000 miles on it has a faulty braking system. When I start the engine, put it in drive and release the emergency brake, the real wheels lock. This doesn't happen every single time, but it's happened enough to have become a problem as the wheels scream attracting people who witness it to advise me to release the emergency brake, which is always released. I've got videos inside and outside the car. Passport keeps running a computer scan, which neither shows nor diagnoses the issue and now they've refused to actually look at the braking system, under the car--to do an inspection. Corporate keeps telling me that Chris Scripture, the service manager is going to call me and he keeps saying he has, but I've got no messages or evidence he tried and didn't leave a message. When I finally called and waited 20 minutes to get him on the phone, he said he couldn't duplicate the problem, and if it didn't happen to him, regardless of the videos and my documentation, he wasn't going to actually inspect the back end of the car. He basically backpedaled on everything he told Corporate. I've had three Tacomas and I purchased one at this dealership. Steer clear of this dealership. They want your money, but they have no ethics and they do not care if you are driving around with a faulty braking system. More
by maxinehillary
Employees Worked With
Chris Scripture, Passport Auto
January 25, 2020
Rocky is an excellent service representative I was impressed with the entire service team, helping to get my brand new 2020 Toyota back on the road. A minor electrical problem was fixed ASAP The I was impressed with the entire service team, helping to get my brand new 2020 Toyota back on the road. A minor electrical problem was fixed ASAP They even gave me a loner vehicle so that I wouldn't be inconvenienced. Thanks again Rocky...your professionalism is appreciated ODell More
by ODELL
Employees Worked With
Rocky, Cameron Hellmuth
December 28, 2019
Andrew made the purchase of my 2019 Camry XSE a smooth and easy one. He was berry accommodating right down to the delivery of the car. Highly recommend him for purchasing a vehicle. and easy one. He was berry accommodating right down to the delivery of the car. Highly recommend him for purchasing a vehicle. More
by Tiger2010
Employees Worked With
Passport Auto
