Passport Toyota

Andrew was an awesome salesman. He made the process smooth and quick. Does what he says he's going go do, if applicable. Definitely would recommend him, he goes above and beyond and its appreciated. smooth and quick. Does what he says he's going go do, if applicable. Definitely would recommend him, he goes above and beyond and its appreciated. More

DO NOT Buy Used Car Without PrePurchase Inspection Do not buy a used vehicle from this dealer without first getting a third party pre-purchase inspection. I bought a 2016 Highlander AWD. I decided to Do not buy a used vehicle from this dealer without first getting a third party pre-purchase inspection. I bought a 2016 Highlander AWD. I decided to have my mechanic do an inspection after I bought the vehicle just to double check the battery, brakes, tires, etc. This car came with three different tires! Not only is that generally a bad rule for AWD vehicles, my mechanic mentioned the back tires measured 11/32 whereas the front tires measured 5/32 and 6/32 respectively. Having tire tread differences like this on an AWD vehicle can cause major issues. Third party pre-purchase inspections are cheap. Usually ~$75. I would highly recommend getting a pre-purchase inspection before buying any used vehicle from this dealer. One last point. I called the dealer twice and left a voicemail with both my sales representative and the finance person I dealt with hoping to rectify this issue. I have received no phone calls back. More

Honest and Great service Very helpful and straight forward. We couldn't be anymore happier with our purchase. We had a great time talking with Ari, and I recommend anyone sear Very helpful and straight forward. We couldn't be anymore happier with our purchase. We had a great time talking with Ari, and I recommend anyone searching to buy a, used or new, to speak with him. He will set you up with the best deal, car, and make the whole experience very enjoyable. Muchas Gracias Ari Cunha! Daddy3=====Dlongdick (Olivia, Lance, and Louis) More

Honest and Great service Very helpful and straight forward. We couldn't be anymore happier with our purchase. We had a great time talking with Ari, and I recommend anyone sear Very helpful and straight forward. We couldn't be anymore happier with our purchase. We had a great time talking with Ari, and I recommend anyone searching to buy a, used or new, to speak with him. He will set you up with the best deal, car, and make the whole experience very enjoyable. Muchas Gracias Ari Cunha! Daddy3=====Dlongdick More

Excellent Customer Service Mike Glover is a great Salesmen. He was very knowable about the products and provides outstanding Customer Service. He went above and beyond the call Mike Glover is a great Salesmen. He was very knowable about the products and provides outstanding Customer Service. He went above and beyond the call of duty to answer all my questions and reassured me that I was getting the best deal with all the added discounts and rebates. More

Had a wonderful car experience with Mr Rick cypress. I had no intentions on buying car that day, he was very patient and didn’t pressure me a all . I walked out with my car that day ! had no intentions on buying car that day, he was very patient and didn’t pressure me a all . I walked out with my car that day ! More

Itsy is the MAN! Tom and Momar are almost as amazing too! Never get a Toyota ANYWHERE ELSE! This place is so amazing. The only 3 names you need to know are Itsy, Tom, and Momar. Itsy is at the top of this Never get a Toyota ANYWHERE ELSE! This place is so amazing. The only 3 names you need to know are Itsy, Tom, and Momar. Itsy is at the top of this food chain and you should start here. I went to Itsy and told him what I was looking for. A 2019 Toyota Corolla, base model. Cheap. He talked to Tom and Tom sent me a quote that, to be very honest, was looked at by a competitor (I won't say which one, I'll just say that Jack doesn't always say yes) and they said there was no way they could match this price. It was Lower than Jack's best price on a 2019 and it was a 2020 model, 1 step up from base! I was floored. Itsy really got the ball rolling for me. After deciding I wanted to add a few things to my car, since I was saving so much money, Tom handed me off to Momar. Momar got all my information ahead of time. He then drove to Columbia from Camp Springs and picked me up (45 min each way!) and drove me to the dealership. Once there, again I kid you not, the entire buying process took 42 minutes! In just 42 minutes I was out the door driving my 2020 Toyota Corolla. I have never had a more positive, easy, and all-about-me car buying experience in my life. Thank you SO MUCH Itsy, Tom, and Momar. You all Rock! More

Not a good experience This review is not focused on any particular salesperson, but rather the company's selling tactics. I went there with a preapproval from my credit u This review is not focused on any particular salesperson, but rather the company's selling tactics. I went there with a preapproval from my credit union, but was told I needed to fill out their credit application to "verify my identity". This is a lie, a tactic used 2 offer you their loan options. Very deceptive practice. More

First time buyer Passpoart Toyota has great service. Salesmen are wonderful. Everyone in there is was very helpful. Devin Thompson was my salesperson, his customer ser Passpoart Toyota has great service. Salesmen are wonderful. Everyone in there is was very helpful. Devin Thompson was my salesperson, his customer service was great, he was respectful & helpful. Everyone go check them out! More

Vehicle purchase was great!!! Service/Customer Care...No Contacted Passport Toyota online to check vehicle availability and from then on it was smooth sailing. Adam Kendal was very attentive and informative. Contacted Passport Toyota online to check vehicle availability and from then on it was smooth sailing. Adam Kendal was very attentive and informative. He was very polite and made our buying experience very sociable. Our price and payments are reasonable and the vehicle is great. I would recommend Adam and Passport Toyota to all my friends and family. Great job folks!!..................................Well that didn't last long!! A few weeks after I got the car the brakes started squeaking so I took it back to get looked at on Monday. The service rep advised me that the car needed front rotors. That's what the technician recommended. She said the parts weren't in stock and asked if I could return on Wednesday to get the work done. When I got home I contacted my salesman to advise him of what was going on with the car and asked if I would be responsible for the new rotors. He advised me he would contact his sales manager and he would take care of it not to worry. Wednesday became an appointment on Thursday at 7am, no big deal. When I got there on Thursday I was advised that my car was authorized to get the rotors turned. I was disappointed but agreed on the condition that the rotors should still be within factory limitations. Well I drove the car to SC for Christmas and guess what...Squeaking. Needless to say, I'm pissed!! I ordered the rotors and brake pads from Rockauto along with oil/cabin/air filters. I'll install them myself when they arrive. The sale went great..the follow-up/customer service..Not so much!! More