Passport Toyota

Excellent Professional Service The salesman that helped me was very professional. He provided excellent service. I would definitely recommended him to a friend or anyone looking The salesman that helped me was very professional. He provided excellent service. I would definitely recommended him to a friend or anyone looking for a vehicle. More

LOVE PASSPORT TOYOTA Their staff is friendly, knowledgable, and doesn't pressure you into sales. Its a pleasurable experience. We will always buy our cars from Passport! T Their staff is friendly, knowledgable, and doesn't pressure you into sales. Its a pleasurable experience. We will always buy our cars from Passport! Thanks! More

Great dealership even from miles away I contacted this dealership for a price on a Toyota Camry even though they are in another state. They have been very quick to respond and are provid I contacted this dealership for a price on a Toyota Camry even though they are in another state. They have been very quick to respond and are providing a smooth purchase experience with competitive pricing, all through email and on the phone. Definitely worth considering Passport Toyota. More

Incomplete service I took my vehicle for a light on my dashboard regarding the pressure in the tires. It took more than 3 hours for Susie to tell me there was a nail in I took my vehicle for a light on my dashboard regarding the pressure in the tires. It took more than 3 hours for Susie to tell me there was a nail in my right rear tire but unfortunately the guy who patches tires had already left for the day. I'm not sure how Toyota organizes its employees. I've worked in customer service for many years and our customers get helped no matter if they come right at closing time. I got there at around 2:30 pm and left after 5:45 with an incomplete service because the mechanic had already left even tough my car was still sitting there waiting to be serviced. More

Best place for customer to buy a new Toyota I was engaged in negotiations with 6 Toyota dealers in Greater DC area at the end of May. The only Passport Toyota did not drag me into endless proces I was engaged in negotiations with 6 Toyota dealers in Greater DC area at the end of May. The only Passport Toyota did not drag me into endless process and negotiations. Negotiations at Passport were frank and short. Passport Toyota saved so much time! The staff was very polite and professional. The whole process of buying a car was easy due to the customer-first approach. Also, I was pleasantly surprised to see a cool atmosphere in the dealership. What a team! They surely, have great time working together, and that "spills over" to all those around them. Special thanks and compliments to Mike Hawkes and Jimmy Torres. Great job! Kestutis Vaskelevicius More

A services section that doesn't know what parts to use??? Called the service department because I needed to get a bulb replaced in my front passenger side headlight. I was a big bulb so I assumed it was a HID Called the service department because I needed to get a bulb replaced in my front passenger side headlight. I was a big bulb so I assumed it was a HID light. After speaking with the service rep over the phone he couldn't determine if it was a HID light (300 bucks) or Halogen light (100 bucks). How?? You're a parts section you should be able to determine what type of bulbs that are in my headlight especially since it's a Toyota car and they're a Toyota dealership! Was told to make an appt just for them to walk pass the car and take a look to determine what type of bulb it was. Then they would have to order the part and i would have to make another appointment to get it installed. All for a xxxx bulb. Smh More