Pat Fischer Nissan

Nicklel and dime you to death-Wish it was nickels and dimes. I called Fisher Nissan servise and talked to Austin. Told him that my hood wouldn't open and that both of the key fobs needed batteries. He set up a I called Fisher Nissan servise and talked to Austin. Told him that my hood wouldn't open and that both of the key fobs needed batteries. He set up an appointment for my 2014 Altima for 8:30 A.M. on 7/17/2017. I dropped the car off and talked to Austin. He said there was a recall on the secondary hood latch and 2 other recalls. One for the passenger air bag and one for the CVT to be reprogrammed. I went home. Several hours later Austin called and told me that the three recalls had been resolved but that the car needed a new hood latch cable and that it would cost $168.00 to replace the cable since my car was out of warranty an $10.00 each to replace the key fob batteries. I reluctantly approved the repair. HE TOLD ME THAT THE CABLE WAS STRETCHED. He said they didn't have the part in stock but could have it by 7/18/2017. Austin called on 7/18 and said the car was ready and that the service dept. would be open until 5:00 P.M. but the cashier would be there until 5:30 P.M. I paid the $194.27 bill, put the 2 key fobs in my pocket and left. When I got home I put one fob on my key and one on my wife's keys. One of the key fobs worked fine the other would only start the car but wouldn't unlock or lock the doors or trunk. I call Austin and told him about the problem. He said it was good that the key fob would at least start the car because usually they won't and that there was a way to press a combination of buttons on the fob to reprogram it. He asked if I would hold for a few minutes and he would ask one of the technicians the proceedure since he had only been employed for 2 weeks. When he came back on the phone he said that the technician told him that there was no way to do what he had told me and that the key fob would need to be reprogrammed by the computer at the dealership and that it would cost $47.00 to do this. I told him that I had already had to have both key fobs reprogrammed and that I wouldn't pay $47.00 to do this again and that I would unlock and lock the car with the emergency key. Have had a couple of calls from Marcus asking me to call him regarding my last service visit (review). Haven't returned his calls. Looked at my invoice today Saturday 7/22/2017 and noticed that I paid for a conventional oil change that I didn't request. Regular oil and filter $29.95. I have been using full synthetic oil in this car since my second oil change. Nothing on the invoice about the two key fob battery replacements. Here is what tthe invoice says: #1- 3750: Customer requests perform oil change and filter replacement. $29.95 for up to 5 quarts of oil. Additional oils is extra $$$ per quart. / .3 hour. $12.24 (Labor) That is about $37.00 per hour. Not bad. Tech: Bret Thorpe (073) Kit: 65F Conv. Oil Change $17.71 Installed 1520865FOE: Oil Filter Installed 999BK05W30NW Genuine Nissan?? Must be the oil. $2.00 Hazardous Material Charge $.76 Shop Supplies $2.29 Sales Tax Total $35.00 DIDN'T REQUEST THIS. I USE SYNTHETIC OIL. I will make this a little shorter. #1 Customer states hood latch not fastening. That's not what I said. I said the hood would't open. Tech: Robert Daniels (032) $115.00 Labor. Guess labor for replacing a STRETCHED cable is more per hour flat rate than oil change labor. If it is the same that would be 3.10 hrs labor. Installed 656213TA0A: Cable Hood Lock 656 1@48.31 Installed 656019HPOD: Male hood lock (Recall) Total: $163.31 #2 Recall For Secondary Hood Latch #3 Recall For Reprogram OCS Module #4 Recall For Reprogram CVT #5 MPI: Multi Point Inspection, What a farce. Greasy finger prints on drivers door and trim near hood release. Total $194..27 More

unethical crooks my advice is better take a lawyer with you,price goes up about four thousand dollars between sales ofice and finance ofice, had no lawyer with me,got my advice is better take a lawyer with you,price goes up about four thousand dollars between sales ofice and finance ofice, had no lawyer with me,got taken for a ride More

Great Service I bought a car recently from Pat Fischer Nissan and I had received the best service around. Everyone was super friendly and I would recommend all my f I bought a car recently from Pat Fischer Nissan and I had received the best service around. Everyone was super friendly and I would recommend all my friends and family to buy a vehicle from there. Thank you Pat Fischer Nissan. More

EXCELLENT DEALERSHIP The staff is very friendly, and their prices are unbeatable. Highly recommended!! Their body shop is amazing, as well. I'm a customer for life! The staff is very friendly, and their prices are unbeatable. Highly recommended!! Their body shop is amazing, as well. I'm a customer for life! More

4th car purchased at Pat Fischer Nissan Just pirchased 4th car from Pat Fischer Nissan since moving to Brevard County. I recommend the experience. No big dealer bolognie. Just made a deal Just pirchased 4th car from Pat Fischer Nissan since moving to Brevard County. I recommend the experience. No big dealer bolognie. Just made a deal that worked. My fiance is now in a new altima and happy so that makes me happy. Her car was totalled, the body shop manager took car to help. And the finance manager got us a deal to get the new car in our budget. More

Worst service representative Samantha Walker I have not even had my vehicle serviced and it won't for a week. Drove up to have a simple oil change and check a door seal and oil pan or engine unde I have not even had my vehicle serviced and it won't for a week. Drove up to have a simple oil change and check a door seal and oil pan or engine undercarriage plastic cover. Things were going fine with new employee inputting my info, requests and things on vehicle I was asking to be checked. Then all of a sudden Service Department employee Samantha Walker, has to put her two cents in. From that point things only escalate and when South in an instant. She is the nasty is person that I have ever dealt with at Nissan. I have been having my rouge service by Nissan since I purchased two vehicles from them in 2008. Titusville location is always having issues, this time the worst and I did not even have anything done to my vehicle yet. Very scary!!! I think I would be better going to pep boys for check up and repairs. That is scary, when a dealership does not know what kind of oil your vehicle takes, per Samantha Walker I believe her name was. Also, she said manager would be in meeting for two hours at least and that I could not talk to him. Sounded pretty phony to me. I will be contacting corporate and I am afraid to even take my vehicle to Nissan in Titusville. Worst Nissan dealer EVER!! Only thing to be done at this point is change Management and Service Dept clerks. More

VERY SHADY DEALERSHIP I am glad I only wasted 1 hour there. I did not buy anything from them, even though I came prepared to buy. I had one of their promotional flyers, and I am glad I only wasted 1 hour there. I did not buy anything from them, even though I came prepared to buy. I had one of their promotional flyers, and they did not even honor the promise of 15 dollars cash just for walking in. Their excuse was that they ran out of cash, A dealership that size can't come up with 15 bucks? are you kidding me??? Well that 15 bucks and the miserable amount they offered me for my trade which was less than half of what every other dealer in town was willing to offer me cost them my business, and any future business I would have considered them for. More

SHADY STEALERSHIP I have only had my car for a little while nothing but headaches and stress. Take the drive to Merritt Island or Orlando you will regret it if you don' I have only had my car for a little while nothing but headaches and stress. Take the drive to Merritt Island or Orlando you will regret it if you don't. I would of given no stars but you have to at least put one. Horrible customer service More

New Car Purchase Pat Fisher Nissan had the exact SUV that I wanted to purchase. I had been searching everywhere for this vehicle and saw that they were rated well for Pat Fisher Nissan had the exact SUV that I wanted to purchase. I had been searching everywhere for this vehicle and saw that they were rated well for the customer service and quality. I made the 40 minute trip out to Pat Fisher on a Sunday and I was so excited to see the SUV that I had dreamed of sitting right in front. The purchase process was honestly good. Stuart and Marc were the two people I worked with throughout the process. (I had an amazing car purchase a few years back, so I have made some pretty high standards). I was shown videos on how to use my NEW Nissan and made sure that everything was taken care of before leaving, including setting up an appointment for my NEW car to be detailed. Even though my car is new it is a 2016, so it had been sitting around for what looked like a while since the car was pretty dirty and had leaves under the hood. My detailing appointment was made before I even left so I felt that I was in great hands knowing that my NEW SUV would soon be clean. I made the 40 minute drive back down on the Friday of the same week since that was my next day off. Samantha in the service area was extremely helpful. She got my car all set to head over to there detail department. After two hours of waiting I checked on the status of the car. They were nice enough to top off the gas since I had made the drive back down. I finally got my car back and it looked so much better than before. I got in a drive off. On my 40 minute drive back home I noticed a few areas that could have been wiped down a little better but I was so excited I did not mind if I had to do it myself. Once I got home I looked around the vehicle and noticed that besides a quick wash to the outside and vacuuming the driver side and passenger side nothing else had been vacuumed. The tags throughout the trunk were never removed or vacuumed, wind paint still on the windshield. I checked under the hood and all the leaves were still there. I could not believe that I spent on my day off almost 2 hours sitting around for nothing to be cleaned, drove 40 minutes there and back and for them to top off my gas tank. (Which they only needed to fill half a tank since I do not drive a lot). I contacted the dealership, as well as Stuart and Marc which let me know to reach out to them with any questions. Unfortunately, the only person that seemed to try and help was a man named Brian, who eventually asked for the General Manager to contact me. Unfortunately, the dealership had only offered to top off my gas tank if I make the drive back out for them to detail it. And with how the service went the first time I don't plan on ever going to them again and not for $15 dollars of gas to fill up my half a tank. After spending a good amount of money on a New SUV with all the bells and whistles I would think they could have handled the service and my business better. I have contacted Nissan about there negative practices and the Regional Consumer Affairs Office for Nissan. They too are sad to see a car being sold without a good quality detail completed before leaving the lot. Every person I interacted with also mentioned a survey and how important they are for the dealership. I'm sad to say that when I complete this survey it will not be highly rated due to there poor customer service practices. * If going here I would double check to ensure that the job is completed before leaving which is something I should have done. I just didn't think twice to ensure that someone was actually doing there job. More

bait and switch Bought a beautiful Frontier and was very happy with the deal until I figured out that between the Salesman's desk and the Finance desk my price went u Bought a beautiful Frontier and was very happy with the deal until I figured out that between the Salesman's desk and the Finance desk my price went up by almost 4000.00 dollars! They would not return my calls for an explanation. Instead of my truck bringing happiness, it is now an embarrassing reminder of how much I was taken in. Car Dealer Morality at its worst!! More